Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Courtesy Buick GMC
Louisville, KY
597 Reviews
Louisville locals know that the best way to get Buick and GMC is to shop with us. We know that car buying is exciting for some and intimidating to others. That is why we have a professional team willing to help you every step of the way. Our team members are experienced and trained to help you through every step of the purchasing process. We offer competitive loan and leasing terms from our in-house Buick and GMC financing team. We hope that our daily efforts to offer the best experience and price will have our customers returning for years to come!”
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 1:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 597 reviews
December 28, 2019
Very happy with Courtesy. Professional and did a great job. I’ll definitely go back when I need another car. Friendly and left me with no questions. job. I’ll definitely go back when I need another car. Friendly and left me with no questions. More
by BS
Employees Worked With
Bill Baxley
December 23, 2019
Good experience. Came in to dealership with understanding of what my trade was worth and what I should pay. Straight shooters. Did not waste my time hold my keys and etc.... understanding of what my trade was worth and what I should pay. Straight shooters. Did not waste my time hold my keys and etc.... More
by Andy
Employees Worked With
December 22, 2019
This is my second purchase from courtesy and the experience was great from start to finish. Jimmy my sales person went above and beyond. Then I met Michelle from finance and she put the icing on the experience was great from start to finish. Jimmy my sales person went above and beyond. Then I met Michelle from finance and she put the icing on the cake. Great team you have Frank Moody. I reccomend courtesy to everyone! More
by Veblackmon
Employees Worked With
Jimmy Vandenberg
December 13, 2019
Excellent customer service starting with the initial call to the dealership! Trish offered help without my asking with comparing like vehicles! My salesman, Stuart Singleton was very personable but certainly to the dealership! Trish offered help without my asking with comparing like vehicles! My salesman, Stuart Singleton was very personable but certainly not pushy, nice guy! Would recommend him to others. More
by francis3353
December 11, 2019
Great Experience! I was greeted by everyone even before the deal was done. Excellent sales rep Jimmy went the extra mile. I would recommend to anyone the deal was done. Excellent sales rep Jimmy went the extra mile. I would recommend to anyone More
by p72953
Employees Worked With
Frank, Jimmy Vandenberg
December 01, 2019
I had an excellent experience buying my new Buick Encore. The salesman, Steve was very easy to work with from beginning g to end. Everyone at the dealership was great! The salesman, Steve was very easy to work with from beginning g to end. Everyone at the dealership was great! More
by Mollers1959@gmail.com
Employees Worked With
November 26, 2019
Mickey was a great salesman they gave me the best price and they had the most options available for the top of the line vehicles . Thank you and they had the most options available for the top of the line vehicles . Thank you More
by john516702
November 26, 2019
Terrible Experience. Do NOT take your car here for repairs. My car broke down and I had it taken in to this dealer for repairs. First off, it took them like 4 days to even figure out what was wrong with it. And My car broke down and I had it taken in to this dealer for repairs. First off, it took them like 4 days to even figure out what was wrong with it. And then when they did, they told me that the car needed a new thermostat and water pump, totaling roughly $1,150. That was already a little more than the trade-in value, but it was near the holidays and I needed my car back ASAP so I could get back home. Two days later, the car broke down again. Absolutely nothing was fixed. I had it taken back, and they told me that the car needed a new radiator, which would have been an additional $850. So by this point, the cost of repairs was well over the trade-in value, and $1,150 went down the drain after driving the "fixed" car for 48 hours and then the car breaking down again. So then I had to schedule a one-way flight home and get a new car at a dealership near my hometown over Thanksgiving break (I found better deals there for the make & model than here in Louisville). This entire process took about 3 weeks, I lost $1,150 and never got my car back. I cannot stress this enough: do NOT go here for repairs. More
by Dmfprw64
Employees Worked With
Joe Heun
November 21, 2019
Great deal and Great service Great deal and great service. Mickie Hendrick is the man! Had an issue with bad key fob, but it was taken care of promptly. Couldn't be happier! Great deal and great service. Mickie Hendrick is the man! Had an issue with bad key fob, but it was taken care of promptly. Couldn't be happier! More
by fons46
Employees Worked With
November 20, 2019
Excellent people, process, value and service. Our 2nd Buick Encore in 2 yrs. we have enjoyed all our encounters with the staff. Love that general mgr at front door Buick Encore in 2 yrs. we have enjoyed all our encounters with the staff. Love that general mgr at front door More
by martysnyder15
Employees Worked With
Other Employees :
Joseph and others, Joe Heun
