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Courtesy Buick GMC

Louisville, KY

4.9
597 Reviews
Louisville locals know that the best way to get Buick and GMC is to shop with us. We know that car buying is exciting for some and intimidating to others. That is why we have a professional team willing to help you every step of the way. Our team members are experienced and trained to help you through every step of the purchasing process. We offer competitive loan and leasing terms from our in-house Buick and GMC financing team. We hope that our daily efforts to offer the best experience and price will have our customers returning for years to come!”
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7 Autocenter Drive

Louisville, KY

40299

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Showing 597 reviews

December 01, 2020

Mickey made car buying so easy with no haggling! Honored the internet price and delivered a new car that I absolutely love!!!! Would definitely recommend this dealer and this salesman!! More

by nicunurse347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle-finance
December 01, 2020

Close transaction for new 2021 gmc sierra denali after locating via gmc inventory tool and driving 6 hours. Well coordinated. Only needed about an hour including finalizing insurance and payment. More

by Bgj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ari LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle
November 29, 2020

Good afternoonUpon my arrival I was quickly greeted by Good afternoon Upon my arrival I was quickly greeted by a friendly salesman. The atmosphere was peaceful, I wasn’t overwhelmed with salesman asking More

by supremeone97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Baxley
Dec 01, 2020 -

Courtesy Buick GMC responded

Hello! We appreciate your positive review about your recent visit with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 24, 2020

I am not happy with how they sell extra maintenance to me when I brought my car in for a problem that was under warranty. I ended up spending about $350.00 and my car didn’t need it . When I got home and exp More

by Kathystokes00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Someone in the service department.
Nov 24, 2020 -

Courtesy Buick GMC responded

Kathy, thank you for calling us this morning to clarify the services we performed on your vehicle. Our recommendations are based on the condition of your car during the visit and we do our best to only recommend applicable services to your vehicle. In this case we didn't recommend an alignment because your car wasn't pulling or drifting on the road. We were glad that you and Ryan were able to pick only the services your vehicle needed. Thank you for working with Morgan this morning and please give her a call if you have any questions about services recommended for your car in the future. At the end of the day we want you to be happy and for your car to be in its optimal condition. That way you get the most life out of it and enjoy it for many years to come.

November 24, 2020

Mickey and the team were so easy going and educated on the vehicle inventory which helped us pick the right car for our personal needs. More

by Shannon.feger114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Courtesy Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Courtesy Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2020

I was able to find a vehicle I was looking for at a good price. I just wish it was inspected first. Everything went well, it was just a little back and forth to the dealer. They set things up for the inspec More

by lyons_matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stuart Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Courtesy Buick GMC responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 31, 2020

Great people to work with Mickey in sales and James in the service department are great!! Have had great relationships working with them. Have gone back for last two cars More

by hfpitts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James in service is the best!!
Nov 07, 2020 -

Courtesy Buick GMC responded

Hello! We're glad to hear Mickey, James and our staff took such great care of you! Here at Courtesy Buick GMC we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Until the next time we meet, take care!

October 31, 2020

Mickey was amazing. I came from out of state to purchase one of the last 2020 Yukons. He was very responsive and accommodating. Superb customer service. More

by jamiliaking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Courtesy Buick GMC responded

Hello! We strive for 100% satisfaction, and it is great to see you had such a positive experience with Mickey and the staff at Courtesy Buick GMC. We hope you have a great day!

October 28, 2020

This is a nice place and the staff is courteous but my last experience was not very satisfactory, My car warranty was about to expire and I request my vehicle to be inspected due to a burning smell coming More

by yusiel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Multiple
Nov 02, 2020 -

Courtesy Buick GMC responded

We’ve been grateful to serve you as a customer and we hate that you had this bad experience with us. Our goal is not only to serve you, but to return your car back in excellent condition for the many miles ahead. We certainly prefer to make things easiest for you which includes being detail oriented and attentive to each need on your visit. Unfortunately, in this situation we have to look back into our tools and team for opportunity to improve. Until your most recent visit your vehicle would not reproduce the issues during our diagnostics and inspections. While we were successfully in reproducing the issues recently, it is unfortunate that the extended warranty coverage has ended. We do care about doing right by you and we are sorry that this issue took longer to develop into a diagnosable and reproducible event. It is certainly understandable to be frustrated and we wish that the timing was better for you.

Nov 02, 2020 -

yusiel responded

Like I told one of your reps if you go to the doctor because you feel like something is not right, the doctor will look deeper and deeper until he can find what the issue is, in this case, I expressed my concerns multiple times, nobody cared to look deeper into this until I complained to the director itself. At this time, it's not going to make any difference, thanks for your time.

October 21, 2020

Great place to buy a vehicle. Everyone is always friendly when there. Ryan is great in service and Stuart was great to work with and no pressure to buy!! More

by Sunshine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stuart Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Courtesy Buick GMC responded

Sunshine, thank you! We take our reviews seriously and are delighted to hear about your visit. At Courtesy Buick GMC we are always striving to do better than your last visit. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

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