Courtesy Buick GMC

Courtesy Buick GMC responded

Hello! We strive for 100% satisfaction, and it is great to see you had such a positive experience with Mickey and the staff at Courtesy Buick GMC. We hope you have a great day!

Courtesy Buick GMC responded

We’ve been grateful to serve you as a customer and we hate that you had this bad experience with us. Our goal is not only to serve you, but to return your car back in excellent condition for the many miles ahead. We certainly prefer to make things easiest for you which includes being detail oriented and attentive to each need on your visit. Unfortunately, in this situation we have to look back into our tools and team for opportunity to improve. Until your most recent visit your vehicle would not reproduce the issues during our diagnostics and inspections. While we were successfully in reproducing the issues recently, it is unfortunate that the extended warranty coverage has ended. We do care about doing right by you and we are sorry that this issue took longer to develop into a diagnosable and reproducible event. It is certainly understandable to be frustrated and we wish that the timing was better for you.

yusiel responded

Like I told one of your reps if you go to the doctor because you feel like something is not right, the doctor will look deeper and deeper until he can find what the issue is, in this case, I expressed my concerns multiple times, nobody cared to look deeper into this until I complained to the director itself. At this time, it's not going to make any difference, thanks for your time.

Courtesy Buick GMC responded

Sunshine, thank you! We take our reviews seriously and are delighted to hear about your visit. At Courtesy Buick GMC we are always striving to do better than your last visit. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

Courtesy Buick GMC responded

Ronald, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Courtesy Buick GMC and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Courtesy Buick GMC responded

Thank you so much for your kind words about your experience here at Courtesy Buick GMC. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Courtesy Buick GMC!

Courtesy Buick GMC responded

We treat all our customer with complete transparency and frankly we are shocked by your feedback. During the phone call and your visit we explained the costs of diagnostics. We understand that you didn’t want to pay the diagnostic costs for separate systems and therefore we never booked an appointment, took ownership of your vehicle, or provided any repair recommendations. While it can be frustrating to have undiagnosed issued with your vehicle we are taken-aback by your review. We cannot offer free mechanical and electrical diagnostics which can consume hours of a technician’s time. However, we include the cost of diagnostics towards the quoted repair costs. Sometime our customers get diagnostics and wish to decline the recommended repair. In that instance the customer must pay for their diagnostic(s). We consider it best practice to make our customers aware of this commitment because diagnostic results can conclude a necessary repair that falls outside the customer’s budget. In your specific instance we explained that you had 3 separate unrelated systems that need diagnostics. The total potential cost for your diagnostics was not only explained to you, but offered as something we could begin during that visit if authorized by you. We understand the confusing and sometimes stressful position you are in, so we provided a path to repair. It isn’t often that this happens, but we can’t seem provide an explanation that will satisfy you.

rdc4activism responded

That day your dealership was not professional. Frankly, I do not know how James Bard is a manager. He is rude and unprofessional. His outrageous behavior was out of line and possibly illegal. He had no reason to take a picture of my VIN. You did not work on my GMC. He only did that because he was upset that I was going to complain to GMC Corp. I have no idea what he did with the picture or my VIN. For the protection of my VIN, I had to report the incident to the police. If anything, ever happens related to my GMC and/or VIN your dealership and James Bard will be the first place they come too. His actions that day were nothing but done as retaliatory only. So, you can make like you do not understand why I made the review, but it is clear your staff from the top down does not know how to treat customers. Sadly, Mr. Swope’s many years of hard work are being killed by a few bad people. And your dealership can not own up to your managers wrong doings.

Courtesy Buick GMC responded

We are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Courtesy Buick GMC responded

Greg, thank you for your positive review. We're glad to hear that you found our team here at Courtesy Buick GMC so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!