4,672 Reviews of Courtesy Acura - Service Center
Always excellent service. It is a pleasure to work with Jack, who makes sure services are complete and my vehicle ready on time as promised It is a pleasure to work with Jack, who makes sure services are complete and my vehicle ready on time as promised More
Awful experience. After 1 month of owning a 2015 TLX purchased from this dealership I needed a new transmission. For some reason you guys attached your name to used 20 After 1 month of owning a 2015 TLX purchased from this dealership I needed a new transmission. For some reason you guys attached your name to used 2015 transmission out of another tlx. Acura knows this specific year of transmission is awful because they attached a 10 year warranty to them. So again why you would put your name behind putting a used one in my car, I will never know. As you can expect, the transmission is absolutely awful. In the 10+ cars I’ve owned it is by far the worst driving experience I’ve ever had. Shifting from 2nd to 3rd has a good 3 second delay and 3 to 4 whines when going into gear. But the transmission light hasn’t come on so you guys don’t care. Furthermore I have recently had the driver side from strut go out and the catalytic converter not operating at correct temperature. You guys must do a really thorough check on your vehicles. Your techs don’t even think there is anything going on with the “new” transmission which is laughable because it’s unbearable to drive. More
Over all service was good. However after telling the service person not to run my car through the automatic car wash, it was ran through anyways. Now my car is scratched and sw However after telling the service person not to run my car through the automatic car wash, it was ran through anyways. Now my car is scratched and swirl marks everywhere!! Unacceptable.. More
Service provider was very kind and accommodating, however because the compressor wasn’t working, they didn’t air up my tires (which were all low) and they didn’t fill my windshield wiper fluid (which was emp because the compressor wasn’t working, they didn’t air up my tires (which were all low) and they didn’t fill my windshield wiper fluid (which was empty). They also didn’t was my car because they said it was too cold, but the temperature was above freezing. This was the first time I got my car serviced there since I bought my car, and it was very disappointing. More
We Appreciate you guys taking care of the recalls on my MDX. Travis was very helpful, and the work was done quicky. MDX. Travis was very helpful, and the work was done quicky. More
We brought the RDX in for its regular maintenance. Jack, our service advisor, is great to work with! Always a pleasure to deal with friendly, knowledgeable staff! The service was thorough and effic Jack, our service advisor, is great to work with! Always a pleasure to deal with friendly, knowledgeable staff! The service was thorough and efficient as usual. Thank you, Jack, for taking good care of us and our needs! We appreciate you… See you next time! More
I measure a service center on their response when I cite a problem. On my recent visit for an MDX recall item, I pointed out that I didn't think my recent tire rotation and balance was correctly done. I n a problem. On my recent visit for an MDX recall item, I pointed out that I didn't think my recent tire rotation and balance was correctly done. I noticed some vibration in the vehicle at 75 mph. The service department promised to check into it and found that, yes indeed, 2 wheels were slightly out of balance. They corrected the problem at no charge and assured me that if there were any other problems, bring it back for their attention. Good people, trusted service. More