Courtesy Acura - Service Center

My experience with Courtesy Acura service department is always very positive from the moment I step out of my car and am greeted by the very thoughtful service technician who directs the cars coming in for always very positive from the moment I step out of my car and am greeted by the very thoughtful service technician who directs the cars coming in for service. Matthew Sheridan, one of the service technicians, is always very honest with me about prices and helps me prioritize what service my car needs. I trust him to take good care of my car. More

I am a customer over 20 years due primarily to their "franchise" employee, Sandy Santori, due to his experience, knowledge, friendliness, follow-through and caring. "franchise" employee, Sandy Santori, due to his experience, knowledge, friendliness, follow-through and caring. More

There is no better individual with whom to work than Sandy Santori in the Courtesy service dept. in Littleton, Colorado. I thought he was actually the manager of the whole dept because he treats us, a Sandy Santori in the Courtesy service dept. in Littleton, Colorado. I thought he was actually the manager of the whole dept because he treats us, and our Acura RDX, as family members; as though our satisfaction with the service experience is the most important thing in the week for him. He represents Courtesy in the most diligent way, showing affection for the folks who work with him and genuine concern that his customers trust him and the dealership with their Acura. He treats me, a female with limited knowledge of cars, with the same interest and respect that he treats my husband, who is an architect who can make the rest of us crazy with his attention to detail. But not Sandy. It would be great if he could offer a course to service managers in the other Acura dealerships in the country on the treatment and care of customers. That's why he's the best. More

The service was GREAT again as expected. They provided prompt communication and was excellent again. I have been going to this dealership for about 6 years and will not go anywhere else to get my acura prompt communication and was excellent again. I have been going to this dealership for about 6 years and will not go anywhere else to get my acura service. Highly recommended. More

As usual, excellent customer service and attention to detail. The only slight mar in service this visit, was a delay of about 10 minutes waiting for my service person to check me in and an underestimati detail. The only slight mar in service this visit, was a delay of about 10 minutes waiting for my service person to check me in and an underestimation of the time the job would finish. (I waited about 40 minutes past the time the job was projected to complete). I recommend Courtesy Acura, however, because their work is excellent and customer service is superior. More

I took my car in for an oil change when the message light came on. I also needed and had performed the rear differential service. Hollie was great and explained exactly what the additional service which was came on. I also needed and had performed the rear differential service. Hollie was great and explained exactly what the additional service which was needed as I am not a "car person". Once again very pleased with Courtesy Acura. More

I brought my mdx in for service and an oil change - was see by Michelle Mallory. The service was great as usual!!! Keep up the great work and service!!! see by Michelle Mallory. The service was great as usual!!! Keep up the great work and service!!! More

Matt was fantastic. He continually following up on the progress of the vehicle. He discovered a scratch on the new headlight lens that was just installed. He immediately took it back to the detail shop, progress of the vehicle. He discovered a scratch on the new headlight lens that was just installed. He immediately took it back to the detail shop, had them polish it out then had them polish the other headlight and made it look like new. Great job and made sure it was perfect. More

I Love Courtesy Acura! I purchased my 2013 MDX here at the end of December 2012. I looked online for a few vehicles to compare when purchasing a new car. I was able to print a coupon for $4,500 off on my the end of December 2012. I looked online for a few vehicles to compare when purchasing a new car. I was able to print a coupon for $4,500 off on my new MDX and pick everything I wanted. The salespersons were not pushy unlike the Ford dealership that would not show me what I was looking for. I bought tinted windows for my MDX and had to bring the car to the service dept for this. They had a rental waiting for me running with the heater on that morning! The 1st time I took my car in for an oil change I was surprised with a complementary car wash when it was done. I just had my 2nd oil change and again the staff, especially Michelle was very nice and professional! I not only get a oil change I get a free car wash, cold bottle of water, AND a Ghiradelli chocolate in my car! This dealership always goes above and beyond great customer service. Love them! More