Courtesy Acura - Service Center

Great Customer Service I was greeted by Sandy who cheerfully got me checked in with Connor. It's nice to start out your service visit with a smile. As usual, Connor had ev I was greeted by Sandy who cheerfully got me checked in with Connor. It's nice to start out your service visit with a smile. As usual, Connor had everything ready to go for my visit. Loaner car was a brand new (12 miles) MDX. Connor kept me informed with service updates and then delivered my car looking like it came off the showroom floor! Nothing but outstanding customer service from Connor and all the folks in the service department1 Thank you. More

Paige in service is the best I've ever met!! I'm 61 and have had a lot of auto service experiences. Paige at Courtesy Acura was attentive, knowledgable,professional, and literally OVER delivered I'm 61 and have had a lot of auto service experiences. Paige at Courtesy Acura was attentive, knowledgable,professional, and literally OVER delivered on every item ( surprise car wash & detail included) she committed to. Timely, great personality, the list goes on. I would hire her if I could!! No, I'm not related to her. She's a keeper!! More

Professional and smart You may pay a tad more than usual for the services, but it is worth it. I was greeted by Sandy who was friendly and informative, got the experience o You may pay a tad more than usual for the services, but it is worth it. I was greeted by Sandy who was friendly and informative, got the experience off to a great start! He then took me to Shon who explained everything thoroughly, nothing hidden, just straight forward. Following my tune up, I was given a "post-op" sheet explaining what was tended to, and what needed to be looked at next and how urgently. It's nice to have that information on-hand. These two gentlemen were so helpful, friendly and professional. I can only assume the crew is the same. Great work and thank you! More

Thank you for having Paige on your team! I have been bringing my Acura TL to Courtesy Acura for service for a couple of years now and have always had positive experiences with all of the Serv I have been bringing my Acura TL to Courtesy Acura for service for a couple of years now and have always had positive experiences with all of the Service Staff. Due to the extent of service needed and to an unforeseen personal situation, my most recent experience could have been much less than positive but by the luck of having been helped by Paige, it ended up being one of the best customer service and overall 'people' experiences I have ever had at any business (not just auto service). As Acura has always done, I was given a Loaner Vehicle while my TL was in for service. But while in, there were more items that were found to need to be tended to on my car that extended the time that my TL would be in for service. During this time my wife's car had its own issues and had to be taken to its dealership (unfortunately NOT Acura) to be serviced as well. Because this other dealership does not offer the wonderful loaner car service that Courtesy Acura does, this left us with just the Acura Loaner vehicle and way too much unexpected car repair bills (and a very ill child to boot). As a result I was beyond stressed, worried not only about the financial portion, but also about not getting the loaner vehicle back in time. Throughout the duration of this experience, Paige was in constant contact about my TL, about the loaner vehicle (and that my extra days with it were not problem as I was worried it would be), but most importantly her always positive attitude, constant desire to accommodate, and her pleas to me to not worry made me feel 100% better about the entire situation (not just the portions that were related to my Acura). When everything was ready, I was actually looking forward to getting to see Paige and thank her for everything. When I arrived she seemed genuinely as happy to see me (which could have been the polar opposite considering everything I had put her through). After processing the transaction, Paige kept me company while we waited for the TL to be washed and even gave me a hug before I left (which she probably knew I could use after the past week or so's events). Not only did she go above and beyond in handling/taking care of all my needs, but it was very obvious that she was actually HAPPY to do so. I cannot express how positive Paige made a situation that could have been anything but. Thank you Acura for having Paige on your team! I couldn't have asked for a better experience :-) More

Sandy and Jenny Wow!! We live in California and were visiting our son in Aurora 2 weeks ago when we had a slight problem with our Acura TL. We drove into your deale Wow!! We live in California and were visiting our son in Aurora 2 weeks ago when we had a slight problem with our Acura TL. We drove into your dealership and had an incredible experience! Sandy greeted us with that great smile and exceeded our expectations in every way. I don't think we've ever experienced such great customer service at a dealership before in our lives - and we're 69! Professional, helpful, friendly - I could go on and on. These 2 people deserve a BIG pat on the back - they are representing you extremely well. We're actually in the market, probably in about a year, for an SUV and, because of our experience, we may just come out and buy it from you!! Thanks so very much. Clint and Cheri Dawley More

Very rude Made An appointment 3 weeks in advance to get our recall done and when we got there they were very rude and said that they didn't have the parts to do Made An appointment 3 weeks in advance to get our recall done and when we got there they were very rude and said that they didn't have the parts to do our recall. So we asked them to check our key fob, sat and waited for 2 hours, the girl helping us came in and called us to the side and said something about how they don't like marijuana and that they are very against it. FYI my husband didn't leave it in the car he had it in is pocket so it wouldn't get taken. It is legal to have so i don't know why they were concerned, it wasn't smoke in the car or on premises. Will never return here again! We were very disappointed and felt judged. More

Excellent service department The service staff at Courtesy does an outstanding job of making customers feel valued. Sandy Santori greeted me promptly and took good care of gettin The service staff at Courtesy does an outstanding job of making customers feel valued. Sandy Santori greeted me promptly and took good care of getting my service started and directed me to the new customer lounge. Paige Keel finished up my service and went above and beyond getting me new license plate covers for my car as well as a bonus cover for my hitch! Thanks so much! Roberta Harrell More

Wheel Bearing issue on my 2003 Acura TL After having taken my car to another mechanic where they could not find the wheel bearing problem and insisting it was the transmission. I drove my ca After having taken my car to another mechanic where they could not find the wheel bearing problem and insisting it was the transmission. I drove my car to Courtesy Acura for a 2nd opinion and replacement of the transmission if it was needed. Monday morning, I dropped the car off at 7:30 am, got a loaner vehicle to allow me to get around. At 10:30 am I received a car from the service writer telling me they found the RF wheel hub bearing was worn and needed replacement. By 2:30 pm I was back at the dealership picking up my car repaired with no problems. I have been going to this dealer ship for over 15 years, and have had the same mechanic, Mike Grobner work exclusively on all my Acura vehicles, Those being a Legend, RL and TL. Mike has done outstanding work and is always willing to help me better understand the car in order to keep it running tip top. He is the best mechanic at this Dealership Matt Sheridan assisted me in service writing and Sandy got my loaner vehicle set up. I am pleased and happy to say, I have not had a bad experience with Courtesy Acura. They can not be beat with Great customer service, a superior mechanic, Mike Grobner and the rest of the staff that have assisted me recently and the past. I have confidence every time I bring my car in to have it serviced, they will be honest with me and provide the best work so I know I won't be stuck on the side of the road somewhere waiting for a tow. Great job, Mike, Matt and Sandy. Bill Schaefer Acura TL owner More

Repair work on MDX-Elyse khanbabian Paige was very courteous, overly accommodating and eager to do whatever she could to assist. So appreciate her demeanor and diligence to make me happy Paige was very courteous, overly accommodating and eager to do whatever she could to assist. So appreciate her demeanor and diligence to make me happy! More

Wonderful experience for a routine service for my Acura MDX. I live closer to another Acura Dealership, but I chose to go out of my way to go to Courtesy Acura. Matt was extremely kind and efficient. He greeted I live closer to another Acura Dealership, but I chose to go out of my way to go to Courtesy Acura. Matt was extremely kind and efficient. He greeted us with a smile and fully informed me in detail about what work was going to be completed on my Acura MDX. I appreciate the effort he put into my experience, making sure I understood the work that was going to be done and why. I strongly suggest people take their vehicles there for service and incredible customer service. More