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4,674 Reviews of Courtesy Acura - Service Center
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March 09, 2017
Excellent customer service! Conner Thomas is knowledgeable and helpful. I brought my 2012 Acura TL in for regular service. Conner was prepared with an estimate, arranged a loane Conner Thomas is knowledgeable and helpful. I brought my 2012 Acura TL in for regular service. Conner was prepared with an estimate, arranged a loaner vehicle, and followed up with a phone call when my car was ready to pick up. He carefully went over the invoice with me, explaining what was repaired and additional things I should consider. I enjoy working with Conner! I also want to mention Hollie Walters! She assisted me when my vehicle was ready, and I always like working with Hollie. More
by ScottBrColorado
Employees Worked With
Matthew - great customer service attitude! , Hollie Walters, Connor Thomas
February 28, 2017
Always fantastic service! I transferred from the Boulder location to the Littleton Acura, and do not regret it one bit. The customer service here is impeccable as well as the q I transferred from the Boulder location to the Littleton Acura, and do not regret it one bit. The customer service here is impeccable as well as the quality of service. Specifically, Paige Keel always makes sure I have the best experience here and all my car service needs are taken care of. I highly recommend the service department at the Littleton Acura location! Thank to everyone here for all you do! More
by Springer0205
Employees Worked With
Paige Keel
February 26, 2017
just great This is the second time I have dealt with Paige.. She is fast, efficient and has great personality. The lady gets things done. She answered most of This is the second time I have dealt with Paige.. She is fast, efficient and has great personality. The lady gets things done. She answered most of my questions before asked the. Great asset to Acura. Helen Hagen More
by hagen2
Employees Worked With
Paige Keel
February 22, 2017
Outstanding Customer Service Just had my 2005 Acura serviced at Courtesy Acura. My service advisor Hollie Walters could not have been more helpful, professional or courteous. Sh Just had my 2005 Acura serviced at Courtesy Acura. My service advisor Hollie Walters could not have been more helpful, professional or courteous. She kept me informed about the status of my repair work and was a strong and effective advocate for me with my insurance company. If you are looking for great customer service and high quality repairs on your Acura, I highly recommend that you call Ms Walters at Courtesy Acura! I am a very satisfied customer !! More
by Sandy2020
Employees Worked With
Hollie Walters
February 22, 2017
Service work completed on my cars - both TL's - service advisors are Connor Thomas and Matt Sheridan. Both are very knowledgeable and help to explain work to be done and t on my cars - both TL's - service advisors are Connor Thomas and Matt Sheridan. Both are very knowledgeable and help to explain work to be done and time to get done. More
by john1965
Employees Worked With
Matt Sheridan, Connor Thomas
February 15, 2017
Replace bad tail gate light/lens Went to quick service and Connor was able to get the MDX in and work done without an appointment. Replaced the led tailgate lens assembly - and it was Went to quick service and Connor was able to get the MDX in and work done without an appointment. Replaced the led tailgate lens assembly - and it was under warranty, which was a surprise. Connor listened to the problem description and was very quick to understand the issue and get service done. Very happy with the attention and detail of service. More
by 14AcuraMag
Employees Worked With
Connor Thomas
February 07, 2017
Hollie and Leo are ONLY reason to go to Courtesy We had a nightmare experience when Courtesy caused damage multiple times to our brand new vehicle starting on the day we signed, in addition to mechan We had a nightmare experience when Courtesy caused damage multiple times to our brand new vehicle starting on the day we signed, in addition to mechanical/software issues. The sales team management was rude, arrogant and unapologetic. Dealership management was very slow to get involved, and was not sympathetic. During the entire 2 month repair process, Hollie and Leo were the ONLY ones who truly showed us how much they cared about our customer experience. Hollie let her expertise shine and overcome what we saw as a management team that did not care about the ongoing frustrations in properly correcting the issues Courtesy caused. Hollie regularly updated us during the 2 month long repair process; she was patient, kind, and a true advocate for simply doing what was right. Leo was always around the corner to help after initially having to unfortunately communicate the damages done by those at Courtesy who do not face the customers. This dealership has an evasive "good ol boys" management with ethics issues, yet from our perspective, Hollie and Leo rise above that bureaucracy and deal head-on with the customers. Any customer who works with them will see they are both passionate about doing their jobs well, despite the management. Note: rating is ONLY for Hollie and Leo, definitely not the dealership More
by CO native
Employees Worked With
Hollie Walters, Leo Falcam
February 07, 2017
In and out And super friendly! My tire pressure light was on so i decided to pull in courtesy Acura I was greeted by paige who promptly filled my tires for me! She also was very fri My tire pressure light was on so i decided to pull in courtesy Acura I was greeted by paige who promptly filled my tires for me! She also was very friendly and answered some questions I had about my car. Paige made me feel like I was a valued customer even though I didn't spend a penny. More
by Meowmiss
Employees Worked With
Paige Keel
February 06, 2017
True Service: Professional and Personal I am so thankful for the attention, courtesy and care I always receive from Connor and from Stuart in the Service Department whenever I need my car se I am so thankful for the attention, courtesy and care I always receive from Connor and from Stuart in the Service Department whenever I need my car serviced. I am a detailed-oriented person and feel I need to understand the diagnoses and prognoses. Connor and Stuart are thorough and conscientious every single time and it give me pleasure to recommend them highly. More
by 2007 MDX Owner
Employees Worked With
Connor Thomas, Stuart Hall
February 06, 2017
Excellent service Bought a low-milage 2016 MDX after flying in from Houston that had a few issues but assured would be taken care of. Steward lived up to the dealership Bought a low-milage 2016 MDX after flying in from Houston that had a few issues but assured would be taken care of. Steward lived up to the dealerships promise and performed excellent and prompt service replacing both rear struts, a finish piece and some mounts while I waited. Several times during the service I was updated as to what was going on which was a nice touch. In the end having shown up without an appointment at 9:30 AM I was able to leave and successfully around 11:30 AM made dinner with my grandmother in new mexico. Thanks Stewart! More
by swshouse
Employees Worked With
Stuart Hall
