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4,673 Reviews of Courtesy Acura - Service Center
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July 17, 2018
Return trip to get realignment. I was disappointed to have to travel from downtown Denver to Littleton to get my tires realigned. The service was recommended so we agreed to having o I was disappointed to have to travel from downtown Denver to Littleton to get my tires realigned. The service was recommended so we agreed to having our tires aligned to prolong their life. We had not noticed any issues with the car pulling from center. However after the alignment we had major pulling so i had to return to Courtesy and spend another hour in the waiting room. The advisor was apologitic and the scheduler made time for me the same day I called. More
by BARR2923
Verified CustomerEmployees Worked With
Connor Thomas, Alec Ernce
July 17, 2018
Routine maintenance Took my car in for routine service. I had called in the morning to set an appointment the following day but there were no slots available. The young w Took my car in for routine service. I had called in the morning to set an appointment the following day but there were no slots available. The young woman on the phone was very helpful in finding an alternative date and time that worked which happened to be the very same day. I was greeted promptly by an employee in the service center and directed to the service manager in charge of my vehicle. The service manager reviewed my maintenance record thoroughly and gave me recommendations on what needed to be done beyond the service I was requesting. I was given a quote on the necessary work prior to the service being per along with any discounts available. The waiting area is very clean and comfortable with snacks available while you wait. The wifi is easy to connect to and has a decent signal. Even though Courtesy Acura is not the closest dealer to my home I return there because of the friendly and complete service they provide. More
by Terri1890
Employees Worked With
Matt Sheridan
July 17, 2018
Did the work in a timely manner very easy to deal with. Pleasant made waiting very comfortable. Took care of scheduled maintenance quickly and then diagnosed a problem quickly and in an efficient manner. M Pleasant made waiting very comfortable. Took care of scheduled maintenance quickly and then diagnosed a problem quickly and in an efficient manner. Made sure I got home in a safe and in a timely manner then delivered my vehicle when the work was complete. More
by MAARVEY
Employees Worked With
Matt Sheridan
July 17, 2018
Too many inconveniences Have been going there for a while, mainly routine maintenance. Nice place and people but too many issues. Second time in last handful of trips that I Have been going there for a while, mainly routine maintenance. Nice place and people but too many issues. Second time in last handful of trips that I've had service issues, where I've left the dealership and something went wrong with the vehicle where I had to turn around and go back out of my way to return it and get it corrected. This time it was from their "recommended" maintenance service. Think I'll take my vehicle somewhere else. More
by JAYBECK08
Employees Worked With
Matt Sheridan, Connor Thomas
July 17, 2018
B16 Service Service They were timely - wished they had a loaner for us. Vanessa was friendly upon arriving. Nice touch with the water in the car when leaving. They were timely - wished they had a loaner for us. Vanessa was friendly upon arriving. Nice touch with the water in the car when leaving. More
by CVARNOLD
July 17, 2018
Incredible customer service! This is the first time I purchased a car from Courtesy, and also the first time for a service there. Vanessa is extremely pleasant and professional to This is the first time I purchased a car from Courtesy, and also the first time for a service there. Vanessa is extremely pleasant and professional to work with. She listens carefully to my needs and issues, and documents it in great details. They didn't have a loaner available at that time, but they were able to provide a ride through Lyft to/from my home. When I came back to pick up the vehicle, all issues were addressed and taken care of. Vanessa personally walked me to the parts department to pick up the touch-up paint and made sure I received the correct item. She provides the best customer service I've seen in years! More
by y2tsai
Employees Worked With
July 17, 2018
Happy customer Very good service department. Convenient. Knowledgeable staff. Great service. Loaners too. I have always been very happy with the service department Very good service department. Convenient. Knowledgeable staff. Great service. Loaners too. I have always been very happy with the service department staff. I haven’t used a dealership for years but this place is great. More
by rhainey
Employees Worked With
Other Employees :
Matt Sheridan, Connor Thomas, Chris Smith, Alec Ernce, Jai Lynn Tellez
July 17, 2018
25K check First time working with Alec, and as always very professional, smooth, efficient. He worked with me on a maintainence plan for this visit and the next First time working with Alec, and as always very professional, smooth, efficient. He worked with me on a maintainence plan for this visit and the next. He also made sure I understood the how to work the loaner, as it was a new model with different shifter, fuel tank than I am used to..... Picked up my RDX from Vanessa. She was also very professional and efficient. Explained all the work that was completed. More
by SARA-MOORE
July 17, 2018
Routine service I took my car in for a routine oil change. They asked if I need a loaner car and I said yes. I got my loaner car and had it for a couple of days beca I took my car in for a routine oil change. They asked if I need a loaner car and I said yes. I got my loaner car and had it for a couple of days because I went out of town. Courtsey Acura understood and didn’t even question the extra days. When I went to pick my car up it took less than 10 minutes to get my car and leave. The customer service at this dealer is second to none. More
by jrolander
July 17, 2018
Great Service! Great place! Everyone is very friendly, Service dept is awesome. Conner and Vanessa were very helpful, they provided a car for me while service was be Great place! Everyone is very friendly, Service dept is awesome. Conner and Vanessa were very helpful, they provided a car for me while service was being done. Communicated well throughout process and I had my car back within a couple of hours. Very impressed! More
by NIKKIANDTIM
