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4,505 Reviews of Courtesy Acura - Service Center
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September 04, 2018
A nagging noise The service consultant was very courteous, the facility was clean, the service center was accommodating. However, there was a grinding noise in the fr The service consultant was very courteous, the facility was clean, the service center was accommodating. However, there was a grinding noise in the front end that won't go away and the technician said it's the brake squeak (after the second visit). I'm questioning this explanation because I heard break squeak before and this is not a squeaky break (new car don't come with squeaky break). More
by Michael in Centennial
Verified Customer
September 04, 2018
2002 RSX maintenance Great place to study while car maintenance was completed. Lounge is very nice! Maintenance took a little longer than estimated. But, mint chocolate Great place to study while car maintenance was completed. Lounge is very nice! Maintenance took a little longer than estimated. But, mint chocolate made it worth it! Lol More
by mthompso24
Employees Worked With
Matt Sheridan
September 03, 2018
Superior Service Alec was attentive, friendly, and understanding of my time constraints. He made the process easy, and was extremely accommodating. Thank You for your Alec was attentive, friendly, and understanding of my time constraints. He made the process easy, and was extremely accommodating. Thank You for your flexibility Alec! More
by BERZINJI.AREZU
Employees Worked With
Alec Ernce
August 31, 2018
Nail in the left rear tire! Your service consultant, Alec Ernce, was very efficient in solving my problem! He quickly located the last matching tire in Denver and had me back in Your service consultant, Alec Ernce, was very efficient in solving my problem! He quickly located the last matching tire in Denver and had me back in my car in no time! He answered all my questions regarding what was included in my warranty as well as the warranty on this new tire and the other three! More
by OUGAL12
Employees Worked With
Alec Ernce
August 30, 2018
Yes, but with reservations - confirm & scrutinize charges The pickup/drop-off valet service is brilliant. Matt is a good service advisor, however my experience arranging and being charged for some routine ma The pickup/drop-off valet service is brilliant. Matt is a good service advisor, however my experience arranging and being charged for some routine maintenance items was lacking. First, Acura is very vague about what services are needed at what intervals - there is nothing in the manual and the vehicle reminders don't offer much. Every time I call I have to leave a message for a call back. Then the person who calls me back suggests a power steering fluid change, something my car doesn't even have. When I get the work order from the valet, it includes things that I did not ask for. I have to leave a message to cancel one of them. When I get called to pay, I had to remind them to give me the discounted service offers that I'm bombarded with on email.....however, upon receiving the invoice from the drop-off valet, the amount credited was less than the offer. While they credited me the difference, I had requested all this when I first scheduled the car. On top of that, there was a miscommunication about a cabin air filter replacement that they charge $59 for - a $22 part that takes < 1 minute to replace. More
by GREG
Employees Worked With
Matt Sheridan
August 30, 2018
Great service Hey Connor!!! Thanks so much for all your help. You always take such great care of us. The service you and your team provide make me only want to dr Hey Connor!!! Thanks so much for all your help. You always take such great care of us. The service you and your team provide make me only want to drive an Acura. Also my car was spotless when I picked it up. Thanks for all you do. More
by CHRISDIRITO
Employees Worked With
Connor Thomas
August 30, 2018
Great Service I waited for my vehicle (oil change service). Matt provided great service and my car is running great. Appreciate the attention to detail, thank you. I waited for my vehicle (oil change service). Matt provided great service and my car is running great. Appreciate the attention to detail, thank you. More
by beach_sss
Employees Worked With
Matt Sheridan
August 29, 2018
Best Service! Everyone there was very Courteous, professional, responsive, and the follow up was prompt and extremely helpful to determine if a needed repair was co Everyone there was very Courteous, professional, responsive, and the follow up was prompt and extremely helpful to determine if a needed repair was covered under warranty. Called me the same afternoon! Love Courtesy Acura!!! More
by Noni Angie
Employees Worked With
August 29, 2018
great service I have always had a great experience with servicing my Acura here. I never feel they are trying to upsell me, and they are great at communicating wit I have always had a great experience with servicing my Acura here. I never feel they are trying to upsell me, and they are great at communicating with me through the day with updates. More
by JULIAKIMBALL36
Employees Worked With
August 29, 2018
Well Done! Alec went 'over the top' to accommodate me, and resolved a misunderstanding in a very professional manner to my complete satisfaction. He demonstrat Alec went 'over the top' to accommodate me, and resolved a misunderstanding in a very professional manner to my complete satisfaction. He demonstrated that his and your reputation are worth more to you than a few bucks, and I appreciate that. More
by DRBASS303
Employees Worked With
Alec Ernce
