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4,432 Reviews of Courtesy Acura - Service Center
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September 17, 2018
Fabulous service experience! This was my first visit to Courtesy Acura and will be my first of many! They had a loaner waiting for me so dropping off my car took only about 15 min This was my first visit to Courtesy Acura and will be my first of many! They had a loaner waiting for me so dropping off my car took only about 15 minutes. When I returned after the repairs were completed, I was surprised to find a mint on my console and a cold bottle of water in the cup holder. What a nice touch! ALEC was very professional and a gem to work with. Courtesy Acura will be my new “go-to” dealer for all of my automotive needs! More
by DENVERCARGIRL
Verified CustomerEmployees Worked With
Alec Ernce
September 17, 2018
Great Experience! Alec does a great job! He is professional and makes sure all of your needs are taken care of. He always goes above and beyond to make sure we are sa Alec does a great job! He is professional and makes sure all of your needs are taken care of. He always goes above and beyond to make sure we are satisfied. More
by larsoncrew
Employees Worked With
Alec Ernce
September 17, 2018
Repair Service Service advisor was very efficient and friendly. Required work was completed on time and to my satisfaction. I did not have an appointment but I wa Service advisor was very efficient and friendly. Required work was completed on time and to my satisfaction. I did not have an appointment but I was able to leave my vehicle for necessary repairs without any delay. More
by ALANBMOULD
Employees Worked With
Chris Wunderlich
September 17, 2018
Oil change and tire patch As always, our service was outstanding! Alec was was super helpful, and made the experience stress-free. He didn't push anything on us, and was very i As always, our service was outstanding! Alec was was super helpful, and made the experience stress-free. He didn't push anything on us, and was very informative. Thank you! More
by simmerj2
Employees Worked With
Alec Ernce
September 17, 2018
Great service for the 25 years I have been a customer. The service was done in an efficient manner and the personal care by Alec was outstanding. The process was a very good one. Thank you for your hard wo The service was done in an efficient manner and the personal care by Alec was outstanding. The process was a very good one. Thank you for your hard work. More
by BILLWALSH2959
Employees Worked With
Alec Ernce, Alec Ernce
September 16, 2018
Billed for unnecessary service I brought my 2017 RDX with only 14,000 miles on it to Courtesy for a prepaid oil change and fluid check, as the last one was performed in March. I wa I brought my 2017 RDX with only 14,000 miles on it to Courtesy for a prepaid oil change and fluid check, as the last one was performed in March. I was told by the service advisor that some additional service may be necessary, and I agreed to have it done IF ABSOLUTELY NECESSARY. When I came to pick the car up, my credit card had been charged an additional $353.00 for tire rotation, rebalancing, rear differential service, and cabin and engine filter replacement... At 14,000 miles?! What are they going to charge me for at 30,000 miles?! I filed this review after the service on August 31st but never heard back from the dealership, and I cannot find the review anywhere on the Dealer Rater site. Perhaps only good reviews are published?! More
by sko314
Employees Worked With
September 15, 2018
B1 service Friendly, efficient, nice waiting area. My car was serviced in the amount of time they said it would be. They did a great job on it. Friendly, efficient, nice waiting area. My car was serviced in the amount of time they said it would be. They did a great job on it. More
by megs720
Employees Worked With
Connor Thomas
September 15, 2018
Typical Dealer I go in for just an oil change and want them to check something out with my car. Once I sit down with the advisor, before talking about what they are I go in for just an oil change and want them to check something out with my car. Once I sit down with the advisor, before talking about what they are doing today, he starts trying to sell me on a bunch of service checkups and pushing me to do them as soon as possible. They prices are overpriced, $400 for 4cyl valve adjustment should be more like 300. In addition, some of the service he was recommending I do have already been completed. He seems like he did not know much about cars, and we was not providing me with any service intervals to backup what he is trying to sell. I wait for the car in their lobby, but I see them pull it up once it’s ready through the glass. I waited for another 20 minutes or so after the car was ready. Turns out my clutch is wearing according to their diagnostic, however his quote on a new clutch and resurfaced flywheel was $3000 + Labor! I can get a new clutch, new flywheel, and get that installed for about $1000 less. In addition, every time I go there their techs put so much tire shine on that it flings all over the body of the car. I also get in to my car and see these dots on the plastic, they clearly sprayed something but didn’t wipe it. Same thing on the door trim and headlights. And after trying to degreaser and armor all, I can’t get the spots to go away on the door trim. Would not recommend having them wash your car if you care about how it looks. More
by LHNORTHERN
Employees Worked With
Matt Sheridan
September 14, 2018
Key fob programming We dropped the car at 7 am for key fob programming, we worked out a time for the car to be ready. We received great customer service and were very sa We dropped the car at 7 am for key fob programming, we worked out a time for the car to be ready. We received great customer service and were very satisfied with the work and appreciate them sticking to the estimate of time of repairs and cost. I would highly recommend you seeing them for all of your service needs. More
by T.JONES.247
Employees Worked With
Chris Wunderlich
September 13, 2018
Timely, informative and excellent customer service I took my vehicle in for a checkup and Matt Sheridan helped get my service started. From start to finish, Matt displayed the utmost quality of custome I took my vehicle in for a checkup and Matt Sheridan helped get my service started. From start to finish, Matt displayed the utmost quality of customer service. Along with being exceptionally polite, he did an outstanding job of listening to my thoughts/concerns and then informed me of all my options so I could then make my best decision on what to do with the vehicle. Even though I was only there to pay $ to get my vehicle fixed, I couldn't have been more happy going through it with Courtesy Acura. I am a no BS type of customer so service like this goes a long way and if being treated right matters to you, look no further than Courtesy Acura for your vehicle/service needs. More
by Hunter E
Employees Worked With
Matt Sheridan
