Courtesy Acura - Service Center

Bad situation, amazing service Connor made this unfortunate situation as good as it could be. I have never had better service. I was very thankful for his kindness and patience. Connor made this unfortunate situation as good as it could be. I have never had better service. I was very thankful for his kindness and patience. More

Poor Coordination I scheduled a tow package install two weeks prior and at the end of the day it was supposed to be done, I was told that they had to order a part to fi I scheduled a tow package install two weeks prior and at the end of the day it was supposed to be done, I was told that they had to order a part to finish the job. They had two weeks to order all the parts necessary and some one dropped the ball. The other part that was bad was I called twice that day to get updates on the status, no one returned my calls. Eventually I received a text at the end of the day to tell me that my car was not going to be done until the next day. When I called the next day to get a status report, again, no one answered and when they finally called back, they called to tell me that it was going to take another day. This was not acceptable as I was going on a two week vacation. They eventually got it finished on day two. This was my first time giving the service department my business and they majorly failed. What should've been a one day job took two full days. I had my schedule set up acccordingly and because of this mistake I was inconvenienced. I understand if it was major work being done but this was a straight forward tow package install. With all that being said, Connor Thomas, did try to make things right by giving me a small credit/refund on the service performed. I am giving them another chance as I am having other work performed. More

Easy and fast The service center always provides best customer service. The rep Connor is friendly to work with. The loaner car was ready when I got there. The expe The service center always provides best customer service. The rep Connor is friendly to work with. The loaner car was ready when I got there. The experience of dropping off and picking up was fast. More

Enthusiastic Excellent service, courteous associates in service department, approachable, friendly. Reliable in solving the issue and delivered great results. H Excellent service, courteous associates in service department, approachable, friendly. Reliable in solving the issue and delivered great results. Highly recommend Courtesy Acura for the great service and punctuality. More

Excellent All aspects of this last service for my RDX was excellent. Everybody was friendly, explained everything very well and answered my questions effectivel All aspects of this last service for my RDX was excellent. Everybody was friendly, explained everything very well and answered my questions effectively. I would continue using Courtesy Acura in the future. Thank you! More

Oil change and A/C check This dealership has excellent sevice. I worked with Matt and he explained everything very well. Employees were all friendly and polite. When I picked This dealership has excellent sevice. I worked with Matt and he explained everything very well. Employees were all friendly and polite. When I picked up my car it was clean and shiny- a nice bonus! More

Friendly, on time, complete A pleasure to work with. Friendly, knowledgeable, on time and complete. Will continue to work with them for the service on all my cars. Thanks. A pleasure to work with. Friendly, knowledgeable, on time and complete. Will continue to work with them for the service on all my cars. Thanks. More

customer centric service Chris did a great job in listening to my service issues and needs without creating a high pressure "sales" pitch to do things I did not need. I inqui Chris did a great job in listening to my service issues and needs without creating a high pressure "sales" pitch to do things I did not need. I inquired about replacement tires in the near future and Chris showed me four brands and helped me narrow my choices base on professional and personal experience and pointed out special promotions. More