Courtesy Acura - Service Center

Friendly, full disclosure, made me feel welcomed Very Satisfied with the service at the ability to get my car serviced at such a late notice! Made me feel very thankful for my service. Very Satisfied with the service at the ability to get my car serviced at such a late notice! Made me feel very thankful for my service. More

Oil change experience was very good and appreciated the communication from service advisor by text. I will return when it is due. I recommend this service team experience was very good and appreciated the communication from service advisor by text. I will return when it is due. I recommend this service team More

Service - Maintainence My recent visit and service was exceptional. Connor did a great job. I was happy with the service performed and the summary afterwards of the status o My recent visit and service was exceptional. Connor did a great job. I was happy with the service performed and the summary afterwards of the status of my car. More

They will take a advantage of you-BEWARE If overpaying and being taking advantage of is your forte than I highly recommend getting you car serviced at Courtesy. I had my car serviced on Augu If overpaying and being taking advantage of is your forte than I highly recommend getting you car serviced at Courtesy. I had my car serviced on August 30 for what I thought was an easy repair with my headlight. After taking about six hours to diagnosis my car which I thought was odd since a headlight diagnosis should be seamless if it is just the bulb, I was told that I would need a new bulb, inverter and ignitor and would have to pay $1264 for parts and $238 for labor. I felt a little uneasy about this diagnosis and the price so I decline that service at that time and picked up my car the next day. I felt even more uncomfortable the following day about this dealership when my diagnosis paperwork had no information on it and I had to request having the information written down. I feel like if I paid $88 for a diagnosis the least you can do is give me complete paperwork. I am so happy I went with my gut feeling and called the competitor dealership. Not only did they quote me $200 less but they also repeated a diagnosis (which honestly I was a little annoyed about since I had already paid for one and thought I knew what I needed repaired). I am so happy that a diagnosis was done because only my bulb needed to be replace and I walked out with a working headlight and $1000 still in my pocket. Yes I was probably taken advantage of by Courtesy because I am female and might have not seemed to educated on cars. However, my concern with Courtesy is that a bulb should not be difficult to diagnosis. From my limited understanding you take the good light bulb and place it where the bad light bulb is and see if it lights up. Courtesy either has poorly trained mechanics or they were trying to make a couple extra dollars from me. I am sad to say I will never go back since this place came highly recommended. I'm even more annoyed that I paid $88 for a crappy diagnosis (thank god they aren't healthcare providers) but in the end thankful that I saved over $1000 not having my car serviced by Courtesy. More

Great customer service and efficient tire replacement. We had a great experience working with Connor, the service consultant at Courtesy Acura. The work was done efficiently and as promised and he was hap We had a great experience working with Connor, the service consultant at Courtesy Acura. The work was done efficiently and as promised and he was happy to answer any questions that we had. More

Excellent Service I have always had a great experience servicing my car at Courtesy Acura. I had a 2012 MDX that I regularly serviced there and had no major issues with I have always had a great experience servicing my car at Courtesy Acura. I had a 2012 MDX that I regularly serviced there and had no major issues with my car over 159,000 miles. Service and reliability were the 2 big factors that influenced my decision to purchase a new 2019 MDX. I fully expect to receive the same great service with m y new vehicle. More

Solid Service Besides the solid service you'd expect, they always fix the little things even if my descriptions are a little fuzzy. Connor was very good at keepi Besides the solid service you'd expect, they always fix the little things even if my descriptions are a little fuzzy. Connor was very good at keeping me abreast of the service process over the few days my car was in his care. I'm enjoining my '13 ILX as much as when I purchase it. More

oil change They did a diagnostic test which indicated I also needed a new battery. I was advised of the need and cost by text (which I requested) and asked they They did a diagnostic test which indicated I also needed a new battery. I was advised of the need and cost by text (which I requested) and asked they proceed. Matt immediately got back to me with the time I could pick the car up. When I arrived, I paid right of way and my car was delivered to me. It was washed, vacuumed, windows cleaned and smelling fresh. More

Great Service Service was excellent, and even though it went a bit over time due to being short staffed on auto techs, Alec was very communicative and let us know w Service was excellent, and even though it went a bit over time due to being short staffed on auto techs, Alec was very communicative and let us know where were were at throughout the whole process. More

Great Dealer and Great Service! The service on my TLX was done in an expedient manner for the items that needed attention. The loaner that was provided was immaculately clean an new The service on my TLX was done in an expedient manner for the items that needed attention. The loaner that was provided was immaculately clean an new. Connor was the service rep. and he has always provided excellent customer service. This is an outstanding dealership to work with. Its also nice to have a service department you can have complete trust in... More