Courtesy Acura - Service Center

Lucky to have you as an advisor . Alex went the extra mile two understand my situation and convinced management to repair the temperature sensor at your expense versus mind. . Alex went the extra mile two understand my situation and convinced management to repair the temperature sensor at your expense versus mind. More

6 month check up on new 2017 TLX Alex personal touch was great. Good people skills. Explained in detail what was going to be checked out and how long the wait would be. Alex personal touch was great. Good people skills. Explained in detail what was going to be checked out and how long the wait would be. More

Great experience on regular maintenance Vanessa and Alec in the service department were fast, friendly, accommodating and knowledgeable. They checked in with me regularly and informed me of Vanessa and Alec in the service department were fast, friendly, accommodating and knowledgeable. They checked in with me regularly and informed me of a bulletin for brake repair. Courtesy Acura is now my preferred destination for all my service needs, despite being a 30-minute drive from my house. More

Great customer service! Michelle, my service advisor, was most helpful in trying to resolve the problem with my external temperature gauge. At my request, she showed me how t Michelle, my service advisor, was most helpful in trying to resolve the problem with my external temperature gauge. At my request, she showed me how to adjust the setting for the gauge. She also gave me some good advice on how to improve battery life. Michelle gave thorough explanations and was persevering in addressing my concerns. More

Happy With Detail Service I am satisfied with the service I received. Michelle was very nice and helpful, and my car looks great from it's detail! word word I am satisfied with the service I received. Michelle was very nice and helpful, and my car looks great from it's detail! word word More

Very pleased After having the service done, I am comfortable knowing all is ready for the coming season. You make it very convenient to stop by and get this done After having the service done, I am comfortable knowing all is ready for the coming season. You make it very convenient to stop by and get this done. More

Strong customer service My external temperature gauge does not work properly. Michelle was persistent is addressing this issue over a couple of appointments. At my request, s My external temperature gauge does not work properly. Michelle was persistent is addressing this issue over a couple of appointments. At my request, she showed me how to adjust the setting myself. She also provided helpful insights about battery life and she showed me how to turn on outside air without engaging either heat or a/c. She was very thorough in her explanations and in her follow up with the technicians. More

Excellent Customer Service & Excellent Vehicle Maintenance First off, Chris Wunderlich - Service Consultant should be recognized and rewarded for his excellent customer service skill. Very prompt, thorough, k First off, Chris Wunderlich - Service Consultant should be recognized and rewarded for his excellent customer service skill. Very prompt, thorough, knowledgeable, and flat out helpful. I had questions about a Preventative Maintenance Schedule for my 2017 Acura MDX. Chris took the time to print me the Maintenance Journal for my vehicle. Also, I absolutely need my vehicle to be completed in the hour and a half that it was promised to be completed. Check! With help from Chris, my car was ready after an hour and a half and I was able to make my doctor's appointment that followed my Courtesy maintenance visit. Receiving my car after a thorough inspection and completed work, the car wash, bottled water, and mint are noticed and appreciated. I have not had any other dealership do that. Nice touch. Your customer waiting room makes staying a comfortable experience. Again, thanks to Chris. Courtesy Acura is lucky to have him on your team. More

Great experience Courtesy worked hard to accommodate my timing needs. I brought my car in at the end of the day and received a loaner until the next morning when my ba Courtesy worked hard to accommodate my timing needs. I brought my car in at the end of the day and received a loaner until the next morning when my battery could be replaced. Thanks so much. More

Great Customer Service and Sales I called two hours prior to my arrival for warrant work and a tire rotation. I was greeted very professional and completely informed of the time fram I called two hours prior to my arrival for warrant work and a tire rotation. I was greeted very professional and completely informed of the time frame to complete the process. I was offered a lift to from my destination but I opt to spent the time in the show room checking out the new MDX. Andrew was great, he took the time to answer all my questions without any pressure to close a deal. We spent all my time checking out all the 2019 MDX's on the lot, test driving a unit. I was sold on the MDX of my choice. I believe we were very close to making the deal. More