Courtesy Acura - Service Center

Good service and courteous people They were ready for me when I arrived. I was given an estimated time of completion in addition to a loaner car which made the entire appointment more They were ready for me when I arrived. I was given an estimated time of completion in addition to a loaner car which made the entire appointment more manageable. My service guy called me on my cell when the car was ready for pickup and I returned at my convenience. Check out was quick and easy. More

Great Customer Service I have found everyone I deal with at Courtesy to be very friendly and extremely accommodating. They take into consideration my schedule and make it co I have found everyone I deal with at Courtesy to be very friendly and extremely accommodating. They take into consideration my schedule and make it convenient to have the service done. Providing a loaner is so helpful!. More

Service call, replacing a dying battery. Conner did an excellent job of getting me in the door and out as quickly as possible. He gave me a quote and followed up with a coupon, saving us even Conner did an excellent job of getting me in the door and out as quickly as possible. He gave me a quote and followed up with a coupon, saving us even more money. Very helpful! More

Service timing challenge handled with excellence. When I needed quick turn around service over the Christmas - New Year week, three service consultants came to the rescue. Alec Ernce found an opening When I needed quick turn around service over the Christmas - New Year week, three service consultants came to the rescue. Alec Ernce found an opening for service where there seemed to be none available. Matt Sheridan worked closely with the service technician at the appointment time Alec set up. Matt oversaw the service activities and kept me informed of the technicians findings and what was needed to solve the problem. A critical part had to be brought in from Dallas. Matt was able to have the part available the next morning. Michelle confirmed arrival of the part needed and worked with the technician assigned the following day for a perfect installation. Service complete. These three service consultants demonstrated excellent professionalism with a positive attitude !! More

Great customer service My car maintenance was completed in faster than expected time. I appreciate the review of future maintenance work and anticipated cost. Very persona My car maintenance was completed in faster than expected time. I appreciate the review of future maintenance work and anticipated cost. Very personable customer service. More

Excellent Service! Randy and his staff made sure we got taken care of even with short notice on Christmas Eve. I had a transmission leak and was afraid it would ruin my Randy and his staff made sure we got taken care of even with short notice on Christmas Eve. I had a transmission leak and was afraid it would ruin my holiday plans. Thanks to the team, it was smooth sailing! More

Mistake corrected About 4 weeks ago I had my RDX regular maintenance preformed. While there Courtsey mechanics suggested that I needed front brakes. They also indicated About 4 weeks ago I had my RDX regular maintenance preformed. While there Courtsey mechanics suggested that I needed front brakes. They also indicated that my rear brakes were fine and showed me a diagramed printout. A few days ago my wife said she heard a squeaking sound/metal on metal. I made an online appointment and drove to Bway Courtsey Acura. The tech,Alec, was extremely helpful. He as well as other mechanics could not explain what had occurred. They offered to replace the brakes at 1/2 the cost. I wasn’t happy be agreed. They also fixed the software that controls the Gas Cap. It displayed “Opened”. Alec was extremely apologetic and courteous. His willingness to help was the main reason that I will continue to have my RDX serviced at Courtsey Acura. More

Timely and professional - request for appt was responded to quickly and service was completed in time estimated. Maintenance recommended was presented but not forced. Overal - request for appt was responded to quickly and service was completed in time estimated. Maintenance recommended was presented but not forced. Overall very pleased. More

Purchase and Service Wonderful purchase process - shout out to Jeremie! Service center representatives are friendly and super helpful! The follow up is amazing- Alec is wo Wonderful purchase process - shout out to Jeremie! Service center representatives are friendly and super helpful! The follow up is amazing- Alec is wonderful! I will continue to service my vehicle here! More