Courtesy Acura - Service Center

Oil change Kayla was great kept me up to day throughout the day. I appreciated the updates. My experience was fast I was in and out quick. Kayla was great kept me up to day throughout the day. I appreciated the updates. My experience was fast I was in and out quick. More

Excellent customer service Alec was Professional and knowledgeable about the service my car needed. He took the time to discuss items. It was a positive experience and I will Alec was Professional and knowledgeable about the service my car needed. He took the time to discuss items. It was a positive experience and I will continue to service my car with Courtesy Acura. More

Great Experience! Vanessa was super friendly and helpful. I was in and out with a loaner vehicle in under five minutes. Great customer service. Thank you so much. Vanessa was super friendly and helpful. I was in and out with a loaner vehicle in under five minutes. Great customer service. Thank you so much. More

Excelent Service There was a genuine effort to provide good service and to minimize related inconveniences. The loaner car was great and hazzle free. The cost of the r There was a genuine effort to provide good service and to minimize related inconveniences. The loaner car was great and hazzle free. The cost of the repair was a bit high but I feel confident that the parts and workmanship are of quality. More

Alec Ernze was awesome to work with. We had a door problem on 2019 MDX. Was not happy---Alec coordinated with body shop for repair. Was completed in 24 hours. Alec is very good---resolve We had a door problem on 2019 MDX. Was not happy---Alec coordinated with body shop for repair. Was completed in 24 hours. Alec is very good---resolved my problem and handled my irritation very well. More

Service Excellent service friendly accommodating always willing to help, willing to get you in on your schedule. Vanessa is very knowledgeable and takes care Excellent service friendly accommodating always willing to help, willing to get you in on your schedule. Vanessa is very knowledgeable and takes care of all detail More

Minor repairs, amazing rental car I just went in to get my oil changed and my tires rotated on my 2010 Acura TSX for a very fair price. They then gave me a new 2019 Acura RDX rental, I just went in to get my oil changed and my tires rotated on my 2010 Acura TSX for a very fair price. They then gave me a new 2019 Acura RDX rental, red seats, double sunroof... the works. I was sad when I had to return the rental, but also very happy to be back in my well maintained car. More

Vanessa provides top of the line customer service! I went to Vanessa with a typical oil change on my car, unfortunately after picking it up I had an issue after delivery and she went above and beyond t I went to Vanessa with a typical oil change on my car, unfortunately after picking it up I had an issue after delivery and she went above and beyond to help me out making sure I was well aware of what is going on with my vehicle as well as working with me on the time of pickup AND making sure I was happy with the service and outcome of the entire interaction. Would highly recommend working with Vanessa. She is a very kind, easy to talk to personality who knows the job well and will make sure you are taken care of! More

Oil change and car wash Great service! Everybody who works there was friendly. Alec was great and answered all my questions on my concerns. When I got my car back I almost d Great service! Everybody who works there was friendly. Alec was great and answered all my questions on my concerns. When I got my car back I almost didn’t recognize my car: it looked like new! Thank you for your service! More

First service 2 weeks after purchasing used RDX We purchased a used RDX and also got the 3 yr/36K mile warranty. 2 weeks after getting the car the automatic back hatch opener ceased working and we n We purchased a used RDX and also got the 3 yr/36K mile warranty. 2 weeks after getting the car the automatic back hatch opener ceased working and we noticed pulling to the right indicating possible alignment issues. At first Kayla said it would be a $50 deductible on the switch to fix the back hatch opener, and $158 to do a new alignment. When I expressed surprise and confusion about what the warranty covered, that the hatch was working when we bought the car 2 weeks prior and that the alignment that supposedly done right before we purchased the car. I said the $50 deductible seems more like an insurance policy than a warranty, and that either the alignment that was indicated as done was either not done correctly or perhaps not done at all. With no further discussion, with no arguing or debating, Kayla responded to this confusing situation diffusing a potentially negative and contentious interaction and had the service team take care of both issues under the warranty and did not charge us $158. Our sales guys Joe and Jimmy were also very positive and responsive. After we got the car back, we noticed a few scratches on the left front fender that were not there when we dropped the car off to get it fixed. Without debate, Kayla had her guys quickly buffed out the scratches so it looked like new again. It's very refreshing to get good customer service in this age where poor customer service is the norm. Kayla was very professional. She listened and then went into problem solving mode with out trying to be defensive on behalf of her organization and with out trying to make us feel defensive or ignorant like most other so called customer service folks would have done. I wish there were more truly customer service people around like Kayla. More