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4,455 Reviews of Courtesy Acura - Service Center
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October 24, 2019
Outstanding, prompt and competent I came to complete a diagnostic for my RSX, they helped me with a schedule to conduct all the maintenance items needed. They thoroughly reviewed the i I came to complete a diagnostic for my RSX, they helped me with a schedule to conduct all the maintenance items needed. They thoroughly reviewed the issue and ended up waiving the fee as a courtesy. A superb dealership experience. Will definitely be back. Thanks Vanessa! More
by N. B.
Verified CustomerEmployees Worked With
October 24, 2019
service visit Mike was great as the service rep Helped me understand my service call let me know how service was coming polite and helpful left phone message Mike was great as the service rep Helped me understand my service call let me know how service was coming polite and helpful left phone message with vanessa - still not returned have 2 ongoing issues More
by AMYJPARS
Employees Worked With
October 24, 2019
oil change great service, quick turn around, car washed, told rep needed car for another appointment at a certain time , he had it reDy, even checked me out ahea great service, quick turn around, car washed, told rep needed car for another appointment at a certain time , he had it reDy, even checked me out ahead of time. More
by seage
Employees Worked With
Todd Connell
October 23, 2019
Personalized Service Courtesy Acura takes good care of me and my car. They are always friendly and follow up on needed maintenance. As a female, I feel comfortable that I Courtesy Acura takes good care of me and my car. They are always friendly and follow up on needed maintenance. As a female, I feel comfortable that I am not being taken advantage of by the staff. More
by JILL_MCGRANAHAN
Employees Worked With
Matt Sheridan
October 23, 2019
Not to happy My wheel came back scratched. It didn’t come in that way so I hope it gets taken care of. Wish someone would have come forward when it happened. My wheel came back scratched. It didn’t come in that way so I hope it gets taken care of. Wish someone would have come forward when it happened. More
by LoriA
Employees Worked With
Jack Hubert
October 23, 2019
Installation of Splash guards on my RDX Dealt with Matt. He was very friendly and courteous. I didn't get a loaner vehicle and waited for splash guards to be installed. My RDX was ready w Dealt with Matt. He was very friendly and courteous. I didn't get a loaner vehicle and waited for splash guards to be installed. My RDX was ready when Matt said it would be. Was cleaned inside and out. Very happy with the service experience on this my first visit. More
by Lynn
Employees Worked With
Kerry Walton, Matt Sheridan
October 22, 2019
Excellent Service Department I have taken my car into the Service Department ever since I purchased the car. I appreciate the multi point inspection that is done on the vehicle ea I have taken my car into the Service Department ever since I purchased the car. I appreciate the multi point inspection that is done on the vehicle each time it is brought in. The inspection showed my battery needed replaced. I was able to tack on that service as well, and my car was still done in the timeframe Todd said it would be. The efficiency of the service department is top notch. This time I waited for my car to be serviced. I appreciate the many beverage choices while I waited. The atmosphere in the waiting area is one geared toward making customers comfortable. Thank you for such superb customer service. More
by SRichey
Employees Worked With
Todd Connell
October 22, 2019
Great Service The service experience at Courtesy Acura is always very good. This last visit, Todd did a great job of looking after all of the details and making sur The service experience at Courtesy Acura is always very good. This last visit, Todd did a great job of looking after all of the details and making sure that we were happy, Everything went smoothly and I particularly appreciated the call, just as I wondering about the status of our vehicle, to let us know how the service went and that the vehicle was ready and washed. Thank you! More
by WRIGHTPJ1
Employees Worked With
Todd Connell
October 22, 2019
Excellent Service Department I had a strange squeak, when slowing down to 20 mph. then accelerating up again. Michael listened to me and believed me. He even had me drive my car I had a strange squeak, when slowing down to 20 mph. then accelerating up again. Michael listened to me and believed me. He even had me drive my car to show the tech exactly how to reproduce the squeak. Once I drove it, Dom, knew exactly what was wrong with the car and they worked with Acura's warranty department and fixed the problem before it became a serious concern that could have over heated the engine. Also, Michael continued to update me on my car's progress through the complicated repair and they didn't return the car until they re-tested it, to make sure the 'squeak' and problem was gone. Throughout the process, I had a loaner car so I wasn't out of commission. Michael and Dom did a great job. More
by Krista K
October 22, 2019
Great customer service , some repairs were made which I'm thankful for, but my issue with the noises still not resolved. Will work with Connor and Todd to see what else can , some repairs were made which I'm thankful for, but my issue with the noises still not resolved. Will work with Connor and Todd to see what else can be done. Thanks More
by T.VOLKOV
