Courtesy Acura

Excellent customer service in the Service Department It was a pleasure to work with Chris in the Service Department. He is professional, knowledgeable and considerate. He got me back on the road in no ti It was a pleasure to work with Chris in the Service Department. He is professional, knowledgeable and considerate. He got me back on the road in no time. More

Military friendly As a part of the military family I am pleased to learn Courtesy Acura is very helpful to the military. I would like to salute Scott and Chris for th As a part of the military family I am pleased to learn Courtesy Acura is very helpful to the military. I would like to salute Scott and Chris for thier hard work and helping one of my dream come true. More

Satisfied Very courteous-explained what service was needed- performed in timely manner - pricing is reasonable- I am very pleased with my MDX and with this deal Very courteous-explained what service was needed- performed in timely manner - pricing is reasonable- I am very pleased with my MDX and with this dealership More

Working with Chris in service was so pleasant and he was very efficient. My car was ready when he said and everything was perfect. I so appreciate good service very efficient. My car was ready when he said and everything was perfect. I so appreciate good service More

Great experience buying a used Acura Of all the dealerships and car lots I have been to this one was the most pleasant experience. From sales to finance to service everyone was knowledgea Of all the dealerships and car lots I have been to this one was the most pleasant experience. From sales to finance to service everyone was knowledgeable and friendly and did not push for a hard sell. Would definitely recommend this dealership to anyone looking to buy a new or used Acura. More

Honest and never pushy. Really liked our salesman Scott. Our salesman Scott Bronaugh was excellent. He knew everything about the Acura MDX. He showed us everything about the car and then let us test drive Our salesman Scott Bronaugh was excellent. He knew everything about the Acura MDX. He showed us everything about the car and then let us test drive by ourselves. More

Great buying experience We were very happy with the whole buying experience at Courtesy Acura. The test drive was a real test drive not a short around the block quickie drive We were very happy with the whole buying experience at Courtesy Acura. The test drive was a real test drive not a short around the block quickie drive. Salespersons were knowledge and not overbearing. The leasing of the car was easy also. All in all, a great, unpressurized experience. More

Stay away! Do not be fooled by all the 5-star reviews. This is, by far, the worst dealership I have ever done business with. Purchased vehicle on Saturday, cam Do not be fooled by all the 5-star reviews. This is, by far, the worst dealership I have ever done business with. Purchased vehicle on Saturday, came out Sunday and something was leaking under the car. Then starting hearing a loud clunk when turning. We were not able to take the vehicle in for service for two weeks. Needed something in the rear differential repaired. We had purchased extended warranty but when we took it for service, the dealership had not even mailed in the warranty paperwork! They kept the car for the better part of two weeks, claiming the warranty company was the hold up. Then told part was in - oops, no it's not. The service manager did not seem interested in helping us. The repair was $2600, of which we paid a deductible, plus over allowance labor charge. I complained about the charges and was told we would be reimbursed, check was in the mail, etc. This stalling went on for two weeks. When I finally called the business office, the lady there said she had no idea what I was talking about! We did eventually receive a refund, so that's something I guess. We have had the vehicle 5 months and have had repairs totaling approximately $3500. The salesperson was rude, the finance manager even more so and was very dismissive of me - I'm guessing because I am a woman and was the one purchasing the vehicle. I would not recommend this dealership. Go to Don Franklin instead. I have purchased several vehicles from them and their customer service is top notch. Wish I had done so this time. Lesson learned!! More

Nice People, Very Expensive I had my car diagnosed because of a sound coming from the engine. They came back with an idea of where the sound was coming from and what part was mos I had my car diagnosed because of a sound coming from the engine. They came back with an idea of where the sound was coming from and what part was most likely causing the issue but it wasn't guaranteed to be the solution. This makes finding other shops to fix the malfunctioning part more cumbersome. If I didn't pay $100 this wouldn't be a big deal but for that kind of money I expect a detailed synopsis of how to fix my problem. Besides that though everyone was friendly so I can't say I had a bad experience. More

Last Minute Trip We live 2 hours south of Lexington. We had to make a last minute quick trip to Lexington for other reasons. We knew there was a safety recall on our A We live 2 hours south of Lexington. We had to make a last minute quick trip to Lexington for other reasons. We knew there was a safety recall on our Acura MDX. I called Courtesy and they were able to work us is in a couple hours later the same day. On the drive up, a scheduled maintenance warning popped up. They performed that too. They gave us a nice clean courtesy vehicle so we were able take care of other business. It all worked out well. Chris was super nice and informative. We were very pleased. They also washed our vehicle after the work was completed! More