Courage Kia - Service Center

I was involved in an accident here in Charlotte 1200 miles from home. Our vehicle had damage to the radiator, condenser, and associated hoses and could not be driven any distance. I took the car in on miles from home. Our vehicle had damage to the radiator, condenser, and associated hoses and could not be driven any distance. I took the car in on a very busy Saturday and they were able to fit us in and determine the extent of the damage. On Monday morning Adam Shepard worked with our insurance agent in Wisconsin to get authorization to order the parts and make the repairs. By 6:00 P.M. on Tuesday we were on the road. I want to commend Kia of Gastonia and Adam Shepard for what I consider service above and beyond what could be expected. If you are looking to buy a Kia in the Charlotte area or need repairs for your existing Kia I would encourage you to go to Kia of Gastonia. Thanks to everyone at the dealership that made our experience so good. Gary A. Kemp Ellison Bay, WI More

What can I say to sum this up quick and to the point!!!! Quick, courteous, knowledgeable, and most of all caring of the situation!! I had issues with my driver side window, slipped out of track! Of course i Quick, courteous, knowledgeable, and most of all caring of the situation!! I had issues with my driver side window, slipped out of track! Of course it had to happen as there was a thunderstorm about to roll in.!! I called and spoke to Clay in service. He told me to come right over!!! When I arrived, I assumed because he said come right now, that they wouldn't be busy. Not true, busy but yet concerned and helpful to everyone that was there for service, including myself. My window needed a part that they didn't have in stock. Another pleasant surprise, Clay told me he had the part on hold for a customer that scheduled an appointment on Tuesday to come in for service. He said he could put that one on my car, and have another one ordered and delivered before the other customer was due to come in on Tuesday!!! I was so thankful that I wouldn't have to A) worry about getting wet/interior flooded, and B) wouldn't need to come back!!! I would highly recommend anyone I know to have their vehicles serviced at this dealership!!! I will say, I do have a comparison, Kia of South Charlotte!!! They were horrible, rude, and made you feel like you were a number not a customer that had bought 2 cars from their dealership in one week!!!!! So another reason to choose Kia of Gastonia!!!, even if you have to drive an extra distance!!! More