Courage Kia

Do Not Have Service Done Here! !! Dangerous!!! Applied Anti-Seize To Brakes!!! My wife and I purchased a brand new Kia Sorento from Courage Kia in November. The purchasing experienc !! Dangerous!!! Applied Anti-Seize To Brakes!!! My wife and I purchased a brand new Kia Sorento from Courage Kia in November. The purchasing experience was great with Michael Guzman and the sales team. However, the service department leaves a lot to be desired. I purchased a new vehicle to not have to deal with maintenance issues or complaints, that should be taken care of by the dealer. My wife complained about a consistent brake squeal in the December. She scheduled an appointment to take it in on Friday, 12/16/2022. The service advisor told her everything was fine and that all Kia's brakes squeal. I found this unacceptable and told them they needed to fix the problem as we didn't pay for a new car to have the brakes squeal. They couldn't do anything that evening as all of the technicians were gone, and setup an appointment for Wednesday 12/21/2022. My wife pulls up and meets Karen who says to her it says your brakes squeak, but they didn't do it when you pulled in so when are they doing it?. She proceeded to have an attitude according to my wife. Karen and someone else drove the car a little bit and said they couldn't get the brakes to squeal and they couldn't do anything, for my wife. After the service advisor Wednesday said they would be able to apply disc brake quiet or something comparable to the back of the pads on 12/16/2022 the whole reason for the second appointment. I called the Service manager Eric Derby, who is very hard to reach as no one in service wants you to talk to their boss and the phone system dial by name doesn't work. I finally got ahold of Eric and spoke with him and he said he would take care of it and we setup an appointment for 1/6/2023. I sent a confirmation email that was apparently never received etc... My wife showed up for the appointment on 1/6/2023 and was greeted by Karen telling her they wouldn't be able to do anything again. She told Karen I am here to see Eric and she said Eric is sick an has gone home. Luckily Eric was still there and according to my wife told them "what to do and to put the paperwork on his desk." She also said another guy said to take pictures I want to see that. Well she left the Kia dealership and called me when she was about halfway home saying the brakes weren't squeaking but they were making a lot of noise and it was juddering going down hill. I told her to take the vehicle home and I would look when I got home. I didn't get to check the vehicle until Saturday morning. When I checked the vehicle the rotor friction surface had been sprayed with a liberal coating of Anti-Seize. A dealership put my family at risk applying Anti-Seize (lubricant) to the friction side of the brakes. I called and was told they wouldn't be able to do anything until Monday. I spoke with Eric Derby and asked what would have been sprayed on my brakes on the friction side. He said they had a spray that was "black" that would be applied to the pad made by B&G product. I told him well someone sprayed Anti-Seize onto the friction surface and asked if he had received my email, which I guess he hadn't once again. He was extremely concerned that this would have been applied to the friction surface of my brakes and offered to replace the pads or send me a set of pads. He also confirmed via phone call that afternoon, when confirming the shipping address for the pads, that his technician did spray anti-seize on my brake rotors. This was one of his better technicians that did this also, which really makes me wonder about the intentions behind applying a lubricant to the brakes. I am posting this to warn others, that they employee technicians that are either not trained enough to know better or that will do something dangerous to put your families life at risk. They certainly put my wife's life at risk by intentionally applying none approved substances to the friction surface of the brakes. More

You want disrespect and treated like a criminal and called a Fat xxxxx Management did nothing called a Fat xxxxx Management did nothing More

on 02/14/2022 i bought a KIA Soul for my wife ,two weeks later courage kia called saying we have the wrong vin number and they will give us a new kia with 0 miles and every thing else the same, the new one later courage kia called saying we have the wrong vin number and they will give us a new kia with 0 miles and every thing else the same, the new one had over 400 miles on it and had an all black interor, now we are paying on a car we don't want and paid over 3,000 asking price we went for our service and was turned down by gerald bennet sales manager saying we gave that up for $4.00.00 dollars he flashed a paper so fast we asked him for a copy of where we signed he still will not give us a copy after three times.looks like were headed to court. don't trust these people! More

Staff were very friendly. However, I scheduled service for an safety recall (2) affecting the HECU/ ABS system. It was time for an oil change and inspection so I requested those and I requested a tire rep for an safety recall (2) affecting the HECU/ ABS system. It was time for an oil change and inspection so I requested those and I requested a tire repair. Their inspection revealed that the rear brake pads needed replacement so I agreed to that. My bill came to $560. I paid it and got in my car only to find that the ABS, traction control and tire pressure lights are still illuminated on the dash. I was at lunch and could not address it right then but I called and they said I could bring it back in to see what the problem is. I brought it back today and they promptly took it back to the service bay. I waited 20 mins and then I was informed that they do not know what the problem but they guarantee me it is not under warranty and wanted $140 just to diagnose why the lights are still on. I took it to Autozone and they plugged it in and came back with 6 trouble codes all having to do with the HECU and rear speed wheel sensors signal. They printed it off, I went home and spent 20 minutes doing an internet search to find KIA's internal tech docs addressing the codes I am getting. On top of all of this, my car ran smoothly when I took it in there but now it runs rough at an idle and it makes slight whining noise that seems to come from the rear of the vehicle as I am driving down the road. I was very pleased to see how friendly and attentive the staff seem to be but very disappointed that they did $560 worth of work on the very things I still have trouble codes for and will not even give me their assessment of the ongoing issue without another $140 just to say what the problem is and how much more they would charge to fix it. Do they wonder why people have such a low opinion of dealership service departments? Staff = Wonderful but Service Policies = Horrible. More

It was a far drive, but they were responsive and gave me a decent deal on a good car. I'm happy with both. Don't know why I have to out more words on this to satisfy you a decent deal on a good car. I'm happy with both. Don't know why I have to out more words on this to satisfy you More