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County Ford

Graham, NC

4.0
84 Reviews

105 Auto Park Dr

Graham, NC

27253

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Showing 84 reviews

October 18, 2024

Wanted to make me happy. Worked hard to do that. Would buy from them again More

by George
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David
September 15, 2024

Knew what I wanted. I had a quick in and out experience with no hassle at all. Friendly reception from Oscar, Celeste and Fred. More

by Bone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar, Celeste and Fred
September 09, 2024

This experience has been amazing for me. Women need to know there’s great care & respect provided by sales team members. Trust is a big issue for older women navigating situations like this. More

by fwilson2222
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Spoons
August 24, 2024

Celeste and the whole staff were excellent helping with the purchase of my new 2024 Mustang GT!! More

by Todd.willard.mtw
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Celeste
July 30, 2024

Very pleased with Country Ford Nate and Jacob excellent sales people . Got a fair deal. Will go back there. More

by Sluggo5171
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate.& Jacob
July 28, 2024

I recently purchased a 2024 F-150 XLT Hybrid from County Ford. The experience was excellent from start to finish. Jacob Barrentine, my salesperson, was top-notch and went out of his way to help me every ste More

by Benj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Barrentine
June 04, 2024

First time customer and it will be the last. Had to tow my car there. I had heard their phone system is terrible and the service techs and manager of the dealership are all unreachable, but I ha More

by 888
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Brandon G, Brandon F., Ashleigh
May 30, 2024

Looked at a used vehicle the salesman (Tony) really did not know much about it like other salespeople we have dealt with. But Tony was reasonably nice. After looking the vehicle over, we found it was false More

by scents4u2choose
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Tony
May 23, 2024

Went the to trade my truck and got a great deal and got myself a new used truck More

by krmurphy57
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn
April 22, 2024

Talked to county ford and asked if everything I wanted on this car was on it and working. Was assured it was. After the purchase I find out that I was lied to about this car. Not only was everything not work More

by larryrenfrow3910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Belcha and service manager
Apr 22, 2024 -

County Ford responded

Dear Larry, I apologize for the issues you've experienced with your recent vehicle purchase and the inconvenience caused by the recalls. As the General Manager, I truly understand your frustration and disappointment. Please know that recalls issued by General Motors are indeed free to you as the customer, and it is imperative that these recalls are addressed promptly for both safety and performance reasons. I want to clarify that while we are committed to resolving any issues with your vehicle, due to the nature of the recalls and the requirement for specialized care, only authorized Chevrolet dealerships can perform these services. I understand that you live out of state, and to ease your burden, I would be more than happy to assist you in scheduling these necessary recall services at a local Chevrolet dealership near you. Your safety and satisfaction are of utmost importance to us, and we want to ensure that your vehicle operates as intended. In regards to your concerns about the accuracy of the information provided to you prior to purchase, I am sorry for any misunderstandings or misinformation that may have led to this situation. As a dealership, we strive to uphold the highest standards of transparency and customer service, and it is disheartening to hear that your experience fell short of your expectations. I appreciate the effort you put into visiting our dealership and choosing us for your vehicle purchase. Your satisfaction and trust are integral to us, and we are committed to finding a resolution that leaves you confident in your vehicle and our services. Please feel free to contact me directly at 336.226.6301 so we can discuss the next steps in addressing the recalls with your vehicle. Your feedback is valuable to us, and we are dedicated to ensuring that your concerns are resolved to your satisfaction. Thank you for bringing this matter to our attention, and I look forward to assisting you in resolving these issues promptly. Sincerely, Sebastian Olivares, General Manager County Ford.

Apr 26, 2024 -

larryrenfrow3910 responded

Have made several calls with no response

Apr 26, 2024 -

larryrenfrow3910 responded

Belcha and service manager and the sales manager are the gentleman that took my check all lied about everything working on this vehicle

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