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489 Reviews of Countryside Nissan - Service Center
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September 26, 2016
Great Customer Service I recently bought my car from David J. It was the most pleasant car buying experience that I have ever had at a car dealership. The customer service w I recently bought my car from David J. It was the most pleasant car buying experience that I have ever had at a car dealership. The customer service was outstanding because they helped me fully understand everything with great detail. David, Pat, and Niko were the three that worked with me throughout the entire car purchasing experience from finish to end. I came home with a great car that I absolutely love at a great deal, with a very enjoyable experience. I cant recommend the car and the people enough. More
by jmaj001
Employees Worked With
David Jackson
July 29, 2016
Service Dept is terrible! Service department is a joke. The service advisor lies. The manager is totally rude, he has no customer service skills, was absolutely no help at all. Service department is a joke. The service advisor lies. The manager is totally rude, he has no customer service skills, was absolutely no help at all. Would never take the car to this dealership again. More
by ska
Employees Worked With
J & T
May 06, 2016
Talk with BJ in the Service Department I brought my 200 NISSAN ALTIMA in for service in November l spoke with BJ. I had to leave my car overnight because of technical problem which the dep I brought my 200 NISSAN ALTIMA in for service in November l spoke with BJ. I had to leave my car overnight because of technical problem which the department spent a large amount of time on. They could not finish the repairs before they closed. BJ was very knowledgeable and explained the problem to me and Nissan paid for rental car for me until my car was done. They were very professional and BJ was a great help and very polite. It made the whole process easier. The repairs were reasonable also. I will definitely go back the next time I need any service . Bob P from Oak lawn More
by Bobo09
Employees Worked With
BJ Diloy
March 20, 2016
Service Cannot Read Tire Nissan Tire Pressure Settings Had my 2016 Altima in for oil change servce guy set tire pressure on all four tires to 44psi, nine over what it says right on the driver door tire set Had my 2016 Altima in for oil change servce guy set tire pressure on all four tires to 44psi, nine over what it says right on the driver door tire setting pressure whichis 32 and 33, seems like they are banking on selling unsuspecting customers tires sooner than they need setting tire pressure 9 over what they should be at. Work of advice Never buy tires from a dealership way over priced and what comes on the cars factory are usually lower end tires. More
by 20 year Nissan Owner
Employees Worked With
Called Lynn Davidson left message to see about tire pressure being set to correct psi, no return follow up., Rafael Melendez
December 12, 2015
Quick and Good!! The first I took the car in was to have some Nissan interior lights installed on my 2015 Versa. Tim worked with me to have it all taken care off. And The first I took the car in was to have some Nissan interior lights installed on my 2015 Versa. Tim worked with me to have it all taken care off. And it went great. I didn't need a loaner, but I also didn't want to be there all day, so I took the courtesy shuttle to the nearby shopping center. I took my car in for oil changes and I was in and out within the hour. Just enough time for me to sip on my coffee. More
by Rox
Employees Worked With
Tim Kearns
December 05, 2014
Service Department Great Customer Service I purchased my 2000 Nissan Xterra SE over 14 years ago with Mike Connolly. I am committed to having the SUV serviced at this location because of the I purchased my 2000 Nissan Xterra SE over 14 years ago with Mike Connolly. I am committed to having the SUV serviced at this location because of the excellent customer service. My service advisor, Paul Ruilova, has worked diligently with me to make sure I received the best experiences with car maintenance and repairs. Also I thank Lynn Davidson for her generosity in honoring a competitor's coupon to assist with the price. Great Job! From A. Williams More
by littleaw1
Employees Worked With
Paul Rilova
September 12, 2014
GREAT experience under unpleasant circumstance I have a 2007 Nissan Maxima (only owner). Last winter took a major toll on my car. After taking my car to a local "auto shop" causing my car to go fro I have a 2007 Nissan Maxima (only owner). Last winter took a major toll on my car. After taking my car to a local "auto shop" causing my car to go from BAD to WORSE; I made the best decision by taking my car to Continental Nissan. I had so much work done on my car. It varied from minor to MAJOR repairs. I am thankful for service team members PAUL RILOVA and DAVE BRONGIEL. They made me feel confident the work performed on my car at Continental Nissan would be of Nissans highest standards. In addition, they were accommodating with transportation during all of my visits. Chauffeur Tim really was ALWAYS pleasant and very charismatic. Thanks to them I will NEVER take my Maxima anywhere else for repairs. Not only were they HELPFUL but, also personable. THANK YOU for EVERYTHING! "The Packer Fan" :-) More
by ThePackerFan
Employees Worked With
Paul Rilova
September 12, 2014
Outstanding Customer Service I must recognize your employee BJ. I highly recommend Nissan dealership to everybody I know bc of BJ's outstanding performance. Im grateful to have pu I must recognize your employee BJ. I highly recommend Nissan dealership to everybody I know bc of BJ's outstanding performance. Im grateful to have purchased my vehicle from Nissan. BJ is so friendly and he takes the time out to help me and works with my budget. I'm so lucky to have Bj help me and for him to be a part of Nissons employee. Not only is he always smiling but extremely generous. Thanks so much BJ for all you do and have done. I will be back to see you when my next service is due. You are the best. More
by FlowerGirl24
Employees Worked With
BJ, BJ Diloy
September 11, 2014
Smart, Fast and Friendly Came in a few weeks ago to get my Nissan serviced. Paul was extremely knowledgeable and explained everything to me so that I understood it. He gave me Came in a few weeks ago to get my Nissan serviced. Paul was extremely knowledgeable and explained everything to me so that I understood it. He gave me a time frame and was accurate on it as well. I have never been happier with a service experience. would recommend Continental Nissan and Paul any day of the week! More
by JenDen1987
Employees Worked With
Paul Rilova
September 04, 2014
Poor customer service and questionable service department Things started off bad and got worse. Don't bother making an appointment had a 9:30 appointment they did not look at my car until 11:30. Once I did gi Things started off bad and got worse. Don't bother making an appointment had a 9:30 appointment they did not look at my car until 11:30. Once I did give the okay to do the work, it seems they rushed the job upon completion the car was dripping oil because the under carriage was not properly cleaned. I had the car serviced on Saturday and returned it the following Wednesday night for them to recheck the leak. Did not hear from them at all on Thursday and I had to call 4 different times on Friday and was promised a return call to never receive one. I finally call the General Manager and Mike Connolly and had to get him involved he stated that Linda the Service Manager would contact me within 10 minutes after 15 minutes I had to call Mike back. They had my car Wednesday night and all day Thursday and at 1:00 pm on Friday they still had not looked at it. After they finally looked at it was determined that the leak had been fixed but the under carriage rails had not been cleaned off. So I was without my car for 3 days I find this totally unacceptable. Linda asked what she could do for me I felt that an adjustment in the labor charged under the original repair was in order but she said she could not do that but would have my car washed for me. Not a big deal since part of purchasing a car from this dealership is free car washes. I guess not having use of my car for three days not to mention the oil I had to clean up off of my newly paved driveway should not be anything that I should be upset about after all I did get my free car wash. So much for the 100% satisfaction guarantee. To add to the insult to all of this I needed to pick the car up by 6:00 pm because they close earlier on Friday night, I asked if they could leave the keys with the new car cashier and Linda stated that she could not. She did offer to have my car dropped off which was nice but even screwed that up. She state the drivers were on the way so I had my wife go to the house to be there when the car was dropped off two and half hours later they dropped it off the dealership is mere 20 - 30 minutes away. It just so happened that when this was going on that we were car shopping for a new car for my wife given our current state of service or lack there of we did not even consider this dealership or Nissan, we purchased a car from a Acura dealership. I will not be bringing my car back here for service and will make sure to let other know of the lack of customer service this dealership has. More
by kevin.dehlin
Employees Worked With
Mike Connolly, Lynn Davidson
