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Countryside Nissan - Service Center

Countryside, IL

4.6
518 Reviews
Call Service Center (708) 352-9200

518 Reviews of Countryside Nissan - Service Center

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April 16, 2024

Countryside Nissan has the best service department and the best master technicians in the industry. Gary Drawant did a fabulous job on my car More

by TERRYLOWY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Countryside Nissan responded

Very true! Thank you, Terry!

April 16, 2024

Took 2 hours for an oil change and the price skyrocketed since the last time. More

by ALETAFIETkO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Countryside Nissan responded

Aletafietko, we're sorry to read that your oil change and tire rotation took longer than anticipated. Its never our goal to take longer than expected. Occassionally, the full inspection of the vehicle and producing the video consumers more time than desired. We're not sure that last time you were in for the pricing comment but when we did the market increase (about 5 months ago) we did research both dealership and non branded shops to ensure we are competitive. This was our increase in two years, even though the cost of oil has gone up over six times. All of that doesn't necessarily make it feel better to pay more, the explanation is simply to offer understanding for the reason the price increased.

April 16, 2024

Everything went well. I got serviced in a decent amount of time considering I didn't have an appointment. Video explanation was nice! More

by ROBERTVITAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
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Apr 16, 2024 -

Countryside Nissan responded

Thank you, Robertvital! We're glad it worked out!!

April 14, 2024

Very nice guys and Good quick service. Highly recommend all kinds of services:) for your car More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Report | Print
Apr 15, 2024 -

Countryside Nissan responded

Thank you, Terri! We truly appreciate your support for our team!

April 13, 2024

I can't say enough about the employees and service provided at this location. I live 5 min from the dealership in the city but drive to countryside for my services! More

by AITURRALDE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Report | Print
Apr 15, 2024 -

Countryside Nissan responded

WOW, thank you AITURRALDE1! We appreciate your continued support of Coumtryside Nissan. We hope to earn 5 STARs with continued effort.

April 13, 2024

Customer service is always excellent and quick. The video updates are great. The service counter is excellent s well. More

by TDEZTECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Countryside Nissan responded

People love the videos! Thank you, TDEZTECH!

April 13, 2024

The service department manager and his associate Peter provided excellent service. I look forward to my next trip to the Service Department More

by JIMCMAHON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter, Keith Walega
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Apr 15, 2024 -

Countryside Nissan responded

That is high praise! Thank you, JIMCMAHON!

April 12, 2024

Good service. That is all I have to say. Sorry I can’t come up with the 15 word minimum. More

by PSPOELLOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names.
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Apr 12, 2024 -

Countryside Nissan responded

PSPOELLOT! We'll take the first two words, all day long! Thank you.

April 12, 2024

I stood at the counter while BJ Diloy was on his phone watching videos and disregarded me, he even looked in my direction and looked back down at his screen until I called him out to help me. Just extreme More

by AriTioneR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
BJ Diloy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garland
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Apr 13, 2024 -

Countryside Nissan responded

AriTioneR, We are very sorry to read that you had a poor experience and felt unacknowledged by our team. BJ Diloy continually receives high praise from guests and has for years so your comments are certainly out of character for him. None the less we understand that your perception is valid and we will address with he and Garland (along with the rest of the team) We hope the work performed on your vehicle was done to your satisfaction and that our team was just having an off day. Thank you for letting us know your feelings.

April 12, 2024

Clean, quick, knowledgeable staff. who are always very helpful. I will be back again soon!!! More

by WILKINSON0124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember
Report | Print
Apr 13, 2024 -

Countryside Nissan responded

Thank you, WILKINSON0124! We appreciate your positive review. In our continued desire to earn 5 STARS, we will keep working to ensure your complete satisfaction.

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