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Countryside Nissan - Service Center

Countryside, IL

4.6
452 Reviews

452 Reviews of Countryside Nissan - Service Center

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December 01, 2024

I liked the study carrols off to the side of the waiting area, out of sight from the TV. More

by pgallot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Countryside Nissan responded

Thank you, pgallot, for taking the time to share your valuable feedback! We are so pleased you had a good experience with our service team and waiting area!

November 29, 2024

Everyone was very professional, efficient and they had good communication with me regarding my car service! More

by ssusa810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Countryside Nissan responded

We are so pleased you had a good experience with our service team! THANK YOU, ssusa810!

November 27, 2024

You all quoted me a ridiculous price of $300 to get my door fixed with a rubber seal before my oil change. The seal costs $99, and $50 to install it from my mechanic. Is it a dealership’s policy to screw More

by paul.santana70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cinthya Bautista
3.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Countryside Nissan responded

paul.santana70. Your pricing is close to reality, The part is $122 with tax and the labor guide (industry standard) provides for a 1 hour repair. If the actual work wasn't a full hour, the labor could have been half of the quote. We would rather quote high and provide it for less than the other way around. Our customers are very important to us and we would not try to 'screw' anyone over. We don't know about your referral but we do pay them, (I assume you mean a finders fee) not sure when the purchase occurred and if it was prior to 10/2020 when there was an ownership change.

November 26, 2024

gran servicio en cuanto llegue pasaron mi auto al servicio y terminaron rapido, espere como 15 minutos y me atendieron en espanol y muy atentamente. More

by cristena2030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uvaldo
Nov 26, 2024 -

Countryside Nissan responded

cristena2030, ¡Apreciamos mucho su negocio! ¡Nos complace saber que tuvo una excelente experiencia y que el equipo lo ayudó a entrar y salir rápidamente!

November 22, 2024

In general, the service was good. But there was some miscommunication. I bought the Customer Purchasing Maintenance Plan for $399. I thought it would include the first maintenance t More

by suwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uvaldo
Nov 25, 2024 -

Countryside Nissan responded

suwe, first we are sorry that you are still unhappy. After reviewing with our managers we learned that our team has already reached out to you and offered to talk through what charge you experienced. The maintenance plan items were at no charge, the additional item was outside the plan. We appreciate your business and your opinion is important to us, so please reply to Charlie's text if you would like further understanding or to offer more feedback.

November 21, 2024

very perfessional excellent service done in very quick time and repaired perfectly will recommend this dealership to my family and friends More

by gfasano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Countryside Nissan responded

We are so happy to know you had a 5 STAR experience with our team. THANK YOU, gfasano!!!

November 20, 2024

The staff explains the problems in detail and they are following up on the maintenance of the car and if they find problems they let you know and if you want to fix themSi More

by juliapachus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Nov 20, 2024 -

Countryside Nissan responded

Thank you, juliapachus! Sorry you had problems with your vehicle BUT, so glad to know they have been taken care of!

November 20, 2024

Thank You For The Service Everybody profesional en Great Job hay Project en Thank You So Much For You Service Anything More

by Gonzalez04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Countryside Nissan responded

THANK YOU, Gonzalez04!

November 20, 2024

Workmanship is great to the point with fixing things up. Waiting time was little longer than expected. Rated 4 stars. More

by goming22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
UVALDO
Nov 21, 2024 -

Countryside Nissan responded

Thank you, goming22! We appreciate your 4 STARs and will continue to work on meeting time expectations for all!

November 19, 2024

Countryside Nissan service was great, quickly handled a recall issue and didn't try to add thousands of dollars to the bill. Did what was needed quickly did a great job More

by tjbooker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unk
Nov 20, 2024 -

Countryside Nissan responded

Thank you, tjbooker! Happy to learn that your experience went smoothly!