Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Countryside Nissan - Service Center

Countryside, IL

4.6
455 Reviews
Call Service Center (708) 352-9200

455 Reviews of Countryside Nissan - Service Center

Sort by
March 20, 2024

The service advisor, BJ, was awesome. He is the reason I keep bringing the car back to you for service. More

by Marc Gugliuzza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ
Report | Print
Mar 21, 2024 -

Countryside Nissan responded

We appreciate your business, Marc Gugliuzza, and we share your appreciation for BJ!

March 20, 2024

Great service,. I don’t have an appointment still too me. They understood my concern and made sure the problem was fixed . More

by CHANO_71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Report | Print
Mar 21, 2024 -

Countryside Nissan responded

Thank you, CHANO_71! We appreciate your 5 STAR rating and your business.

March 20, 2024

Fast and friendly service. Great communication. I appreciate the video inspections. Will come back for services in the future. More

by Art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Countryside Nissan responded

Thank you, Art! We're glad to know you like the video, providng the visual into what our techs see has been very popular with our guests. We look forward to seeing you again.

March 18, 2024

Prompt, courteous and explained everything in detail and how long it would take for work to be completed. BJ is the best at explaining everything in detail and making sure that you understand and are comfo More

by TRACYBEAR116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Countryside Nissan responded

Thank you, TRACYBEAR116! We may have to have ask DealerRater to make a separate section for BJ's 5 STAR reviews!!! We appreciate your continued support and business.

March 17, 2024

BJ always so attentive on my car needs. He answer any questions on my car with assurance. More

by DELCARMEN@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Countryside Nissan responded

Thank you, DELCARMEN!! BJ has a huge following and comments like yours will help others know why!

March 17, 2024

We have been buying our cars there for about 20 years and they are very nice More

by ADCASTRO3728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kuba Luc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Countryside Nissan responded

ADCASGRO3728! Thank you very much for taking the time to share not only you support of our team but your continued business over the decades!

March 15, 2024

My technician BJ was great, ran a claim through my insurance and fixed the issue without me having to ask. If that is not great customer service I don’t know what is. More

by MELISSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2024 -

Countryside Nissan responded

THANK YOU, MELISSA! We truly appreciate that you took the time to offer your 5 STAR rating and kind comments about BJ's performance at Countryside Nissan!

Mar 17, 2024 -

Countryside Nissan responded

THANK YOU, MELISSA! We truly appreciate that you took the time to offer your 5 STAR rating and kind comments about BJ's performance at Countryside Nissan!

March 14, 2024

My advisor was very competent and friendly which made my experience enjoyable. The weather was nice. More

by JWALSHAROO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Doerge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Report | Print
Mar 15, 2024 -

Countryside Nissan responded

Thank you, Jwalsharoo! We appreciate your 5 STAR rating and nice comments about our team.

March 14, 2024

The service man was nice however he said I would receive a video of my car inspection, I did not. He also said I would receive a printout of the inspection and recommendations with pricing, I did not More

by Pam
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know service man name
Report | Print
Mar 15, 2024 -

Countryside Nissan responded

Pam, we are so sorry that you are not happy and did not receive the requested information from our team. Our service manager is wanting to contact you directly but with no vehicle information and no last name we are unable to do that. Will you call Keith Walega our service manager at 773-343-9295.

Mar 16, 2024 -

Countryside Nissan responded

Pam, we are so sorry that you are not happy and did not receive the requested information from our team. Our service manager is wanting to contact you directly but with no vehicle information and no last name we are unable to do that. Will you call Keith Walega our service manager at 773-343-9295.

March 13, 2024

Know your customers! Having the radio blaring hard rock while the TV has the NFL draft sports show on isn't exactly relaxing for customers waiting for their service to b More

by rogue owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Report | Print
Mar 14, 2024 -

Countryside Nissan responded

We appreciate your business, 'rogue owner' and we are pleased we could get you in and out in the time expected. We're sorry you are not a fan of our team's music and honestly sports play in the lounge because they generally appeal to most (not all). New stations and talk shows have become too polarizing. Regarding the work recommendations, they are simply recommendations based on either the manufacturer prescribed maintenance or an issue one of our technicians observed. Not knowing your identity we cannot look up the repair order for a more detailed description. If it was a safety concern our team will generally make sure you understand it is important out of concern. We're sorry you are unhappy. We hope to see you again but if you choose to go elsewhere we appreciate your choice.

1
...
28
29
30
...
46