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Country Nissan
Hadley, MA
556 Reviews
Are you shopping for a fun, stylish new Nissan? Take a look at the incredible selection we offer at Country Nissan in Hadley, MA! At our Family-Owned, Customer-Driven dealership, we have an outstanding team of sales, service, and finance professionals who can't wait to work with you. You're Gonna Love it Here!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 556 reviews
February 24, 2011
This is my 2nd new car purchase at Country and although I checked into Lia and Thompson, in the future I will never go anywhere else but Country. It would be a waste of time. This dealership has to be one of checked into Lia and Thompson, in the future I will never go anywhere else but Country. It would be a waste of time. This dealership has to be one of the best in the COUNTRY at customer satisfaction. And it doesn't stop after the sale. Every dept., finance, service, etc., make you feel special. You can't help but leave there feeling very good about your new car, the deal that got you that car, and that you will be taken care of after the sale. It really is a GREAT feeling. I'm a customer for life. Bill McKee blm415@yahoo.com More
by blm518
Employees Worked With
Holly, Jim, Derek, Josh, Mark
February 23, 2011
saw the 2008 infiniti M45x on line and started the buying process with dan by phone. since i needed to travel 325 mi. to pick up the car i needed a detailed and accurate description.other than a few minor de process with dan by phone. since i needed to travel 325 mi. to pick up the car i needed a detailed and accurate description.other than a few minor descripincies the vehicle was described pretty well. when we arrived back home in pa. we discovered some defective switches but the vehicle is still under factory warrentee so they are of no concern. the only thing i did find troubling is the new battery than country nissan installed. the battery is undersize for this vehicle in that it is rated at 585cca. this vehicle should have a battery in the 700cca range. update 3/25/11: the dealer took care of the defective switches,defective woodgrain on the door panels(4),broken truck pass-thus access door,and cigarette lighter assembly. I re-detailed the vehicle and removed all scratches and had the curb rash on the r/r wheel repaired. my wife loves her new car. steve More
by littlecaars
Employees Worked With
dan leary
February 22, 2011
I bought my Nissan Altima at Country Nissan and couldn't be happier with the sales and service. THey have gone above and beyond to create a good car buying experience and they have carried through with my N be happier with the sales and service. THey have gone above and beyond to create a good car buying experience and they have carried through with my Nissan service agreement. I recommend them!!!! More
by mblodgett
Employees Worked With
Service Dept
November 05, 2010
I've gone to Country Nissan on RT 9 in Hadley, MA twice and both times they have treated me and my car very nicely. First time I was doing a brake job at home and had a hard time getting the rear rotors of and both times they have treated me and my car very nicely. First time I was doing a brake job at home and had a hard time getting the rear rotors off the hub due to upstate NY rust. I gave them the aftermarket parts (rotors and Hawk performance pads) and asked them to install. No complaints from their service adviser with this request. The second time I dropped the car off for a routine coolant system flush and drive belt replacement. I've had satisfactory experiences with Country Nissan both times and would highly recommend their service department. Prices are about in line with the Nissan dealers around Massachusetts, but what shines about this place is their speedy service and willingness to install aftermarket parts. This is coming from someone who doesn't like dealerships and their service departments and attempts to do most maintenance and performance modifications himself. More
by mfp1123
Employees Worked With
Tommy
March 09, 2010
I bought a dirty used car ! after purchase they cleaned I bought a dirty used car ! after purchase they cleaned it and delivered it (out of state)there was a rust bubble on the passanger door i called sal I bought a dirty used car ! after purchase they cleaned it and delivered it (out of state)there was a rust bubble on the passanger door i called salesman right away spoke to a number of people till I finally got an owner who basically said she could fixit at cost !!!(if I had seen rust I would'nt have bought it)I think a 13K used car should not have rust ! it takes me a long time to earn 13 thousand dollars in this economy !(did they know about the rust bubble ? you can't miss it when its clean . is that why it was'nt clean ?)If this is the way they do business BEWARE THIS IS WHY I WOULD NOT RECOMEND THIS DEALER AND I WOULD BE LEARY OF THERE OTHER DEALERSHIPS ... More
by brunox1
Employees Worked With
carla cosenzi
October 05, 2009
Absolute worst service I ever had. Only thing this dealership can do is find ways to avoid using your warranty. Brought it in for 1. Oil Change 2.Air conditioner screaming and whining and not working dealership can do is find ways to avoid using your warranty. Brought it in for 1. Oil Change 2.Air conditioner screaming and whining and not working 3 Inspection sticker 4. Battery wouldn't hold charge (would run after jump but not restart) First off was told thereis a $95 diagnotic fee which is ridiculous - have never been charged it before nor had I ever heard something so silly before. Diagnosing is part of fixing and you are already overpaying (ie - it is figured into) book rates for repairs. Secondly, although the battery could be jumped and my Pathfinder would run in my yard I was told that the battery "was so bad it wont even run when jumped" so I would have to pay $149 for a new battery for $149 - when I laughed they stated that wasn't so bad as it included "installation"!. I wanted to buy my own battery but was told that they could not do any further work until that was replaced (they don't have a spare battery lying around?) so in order to expedite things, under duress I agreed to that ridiculously gouged price. Let me also note here that the battery was less then 5 years old and although I bought the car used it's in-service date was 3-05 plus I have a $2000 pretty much bumper to bumper (until Country Nissan) warranty. Out of decency the battery should at least have been prorated. As far as the air conditioning, last friday they sucked the freon substitute out and said I was .8 low and since they couldn't find any leaks, that was going to cost me $149. Did not address the squealing at all -said it did not occur. Called Monday and then said I was actually down 2 qts and that would be another $49. As far as the inpection - they inspected the truck knowing it would fail - thereby wasting my $29 inspection fee as I will not be going nack there to have it reinspected. They knew it would fail as they said that the car needs to be run for a full week for the computer to reset. So when I picked it up it essentially cost me $450 for an oilchange. The truck is still squealing. I have lights on that I have never seen before, and a lovely rejection sticker. Stay far away from this horrible service or better yet just crumple up $100 bills and throw them out the window, turn around and drive home - it will be equally satisfying More
by virago63
Employees Worked With
Jerry
