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Country Nissan
Hadley, MA
551 Reviews
Are you shopping for a fun, stylish new Nissan? Take a look at the incredible selection we offer at Country Nissan in Hadley, MA! At our Family-Owned, Customer-Driven dealership, we have an outstanding team of sales, service, and finance professionals who can't wait to work with you. You're Gonna Love it Here!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 551 reviews
October 05, 2009
Absolute worst service I ever had. Only thing this dealership can do is find ways to avoid using your warranty. Brought it in for 1. Oil Change 2.Air conditioner screaming and whining and not working dealership can do is find ways to avoid using your warranty. Brought it in for 1. Oil Change 2.Air conditioner screaming and whining and not working 3 Inspection sticker 4. Battery wouldn't hold charge (would run after jump but not restart) First off was told thereis a $95 diagnotic fee which is ridiculous - have never been charged it before nor had I ever heard something so silly before. Diagnosing is part of fixing and you are already overpaying (ie - it is figured into) book rates for repairs. Secondly, although the battery could be jumped and my Pathfinder would run in my yard I was told that the battery "was so bad it wont even run when jumped" so I would have to pay $149 for a new battery for $149 - when I laughed they stated that wasn't so bad as it included "installation"!. I wanted to buy my own battery but was told that they could not do any further work until that was replaced (they don't have a spare battery lying around?) so in order to expedite things, under duress I agreed to that ridiculously gouged price. Let me also note here that the battery was less then 5 years old and although I bought the car used it's in-service date was 3-05 plus I have a $2000 pretty much bumper to bumper (until Country Nissan) warranty. Out of decency the battery should at least have been prorated. As far as the air conditioning, last friday they sucked the freon substitute out and said I was .8 low and since they couldn't find any leaks, that was going to cost me $149. Did not address the squealing at all -said it did not occur. Called Monday and then said I was actually down 2 qts and that would be another $49. As far as the inpection - they inspected the truck knowing it would fail - thereby wasting my $29 inspection fee as I will not be going nack there to have it reinspected. They knew it would fail as they said that the car needs to be run for a full week for the computer to reset. So when I picked it up it essentially cost me $450 for an oilchange. The truck is still squealing. I have lights on that I have never seen before, and a lovely rejection sticker. Stay far away from this horrible service or better yet just crumple up $100 bills and throw them out the window, turn around and drive home - it will be equally satisfying More
by virago63
Employees Worked With
Jerry
