Country Nissan

Just another dealership, nothing great I had a mixed experience with this dealership. This dealership is around 100 miles away from my place and I chose to travel to this dealership because I had a mixed experience with this dealership. This dealership is around 100 miles away from my place and I chose to travel to this dealership because they had the vehicle(Used Nissan Pathfinder) with the color that I desired. Initially it started all good but at the end I was pretty frustrated and annoyed but still I went ahead with the purchase because I had invested too much time and energy and I did not wish to redo everything with another dealership. I hardly write reviews but when I write it will be pretty elaborate. First let me list down the good things that happened. Good: I had given a call to the dealership to inquire about the vehicle availability and initial discussion was all good. I scheduled an appointment to test drive and visited the dealership on a Wednesday afternoon. I was greeted by a sales person who was waiting outside the dealership for my arrival. Our initial conversations were good, after sometime I took the vehicle for a test drive and I liked the car. But there were couple of issues which I pointed out, and told him that I'll go ahead with the deal only if all the issues were fixed. He promised me all the issues will be fixed before delivery if we were able to close out the deal. I was very happy because the sales person was very accommodating and was not talking me into making a deal. He was not very pushy either. The negotiating process was very smooth and I was happy with the trade in value for my old car too. Finally we closed the deal and I was told by the sales person that the service team will look into the issues I reported and will fix it ASAP and asked me to wait. Around 8PM(around 5 hours of wait), the sales person came back and told that they need to replace some of the parts to fix the issues. The parts were not readily available so they had placed an order and probably it would take couple of days. As I reside very far, I told the sales person that I won't be able to travel again and need someone to deliver the car and I shall sign all the papers(Registration, Title etc) then. This request was also accommodated without any fuzz. I was more than happy to hear this and I thought that this dealership is really good as they are more customer oriented. I even thought of recommending this dealership to couple of my friends who were planning to buy/lease Nissan vehicles. Apparently I'm not going to recommend this dealership now. Let me tell you all the bad things that happened after this. Bad...Very Bad: 1. The salesperson called me on Saturday(3 days after I visited the dealership) to inform me that the parts did not arrive yet but asked me to visit the dealership to sign the papers and drop off the check which I received from my bank for the remaining amount. As it was the month end and the sales persons should show all the sales for that month, they wanted to me to travel 2 hours to just sign the papers and drop off the check. I was reluctant to sign the papers and make the full payment because I wanted to inspect the vehicle after the issues were fixed. Somehow I managed to skip signing the papers. 2. Finally on Wednesday(after a week), I was told by the sales person that they have received the parts and they should be able to fix the issues and deliver the vehicle the same day. I again reiterated and mentioned all the issues that needs to be fixed and the sales person confirmed that everything will be taken care of. I got a call in the evening from the sales person that the issues were fixed and I can come to collect the vehicle. I told him that it was never the plan for me to visit the dealership to pick the vehicle and reminded him that the dealership agreed to deliver the vehicle to my residence. He said he will check on the availability of drivers but gave little to no hope of finding one. As expected, there were no drivers available and he told me that the delivery would be delayed by at least two days. I was kind of annoyed by this response, since I had to travel out of town the next day and was eagerly waiting for the vehicle. My hopes of the vehicle being delivered to my residence faded out and I told him that I would drive down to the dealership to pick the vehicle. For some reason he did not agree to that plan either, he gave some lame excuses that the documents I had to sign are yet to be printed so it is not a good idea for me travel down. He finally agreed to deliver the vehicle next day to my residence. I had to postpone my out of town travel due to this. 3. On Thursday, the vehicle was delivered at my office. I inspected the vehicle and found that couple of issues were not fixed still. I called the sales person to ask him why the issues were not fixed and why no one inspected the vehicle before it was delivered to me. He had no answer, he told me to collect the vehicle and sometime next week he would send another person to bring the vehicle back to dealership to fix the remaining issues. I was kind of annoyed again and I told the sales person that I'm not going to sign the papers yet and asked the driver to drive back the vehicle to the dealership for the remaining issues to be fixed. 4. Thursday afternoon, another sales person called me to give me a bigger shock. He told me that the issues will not be fixed and asked me if I would still need the vehicle. He told me that I could very well walk off the deal and they would refund my initial payment. I told this sales person that the person whom I dealt with initially told me that all these issues would be fixed. He just showed deaf ears and again asked me if I would need the vehicle or not. I did not like this attitude at all. I guess there was someone else interested in this vehicle and they no longer cared a xxxx about me. He did not care about the initial promises that were made and did not even apologize for not fulfilling the promises made. Suddenly I felt that I'm dealing with some rip off dealer. As I had spent so much time and was badly in need of a SUV, I agreed to buy the car in the as-is condition. I expressed my frustration but the sales person did not really care. A person named Bob(He works on a contract to deliver vehicles) delivered the car to me the next day. I felt he was more customer focused than the sales persons in the dealership. He asked if I was happy with the purchase and what he could do to make me happy. I was very happy to have the car delivered by him and we had a nice chat for sometime. My 2 cents to the dealership: Never make false promises, if you do then make sure that you go above and beyond to fulfill the promises. The dealership is responsible for the promises made by the sales consultants and you cannot shy away or shut out a customer if you are unable to fulfill the promises. You could have sold the vehicle to me but you are not going to earn my business again. Employ people like Bob so that they prioritize the customer more than the business. More

Excellent and easy Dave was funny, sweet, and made my experience as worry some as possible. He really cares about his customers and there opinions. I recommend Dave to a Dave was funny, sweet, and made my experience as worry some as possible. He really cares about his customers and there opinions. I recommend Dave to anyone who enters Country Nissan. More

stock no:N1816 My new Nissan Altima 2.5S purchasing experience was okay but I still have not received my inspection fee reimbursement after 3 month-waiting now. (u My new Nissan Altima 2.5S purchasing experience was okay but I still have not received my inspection fee reimbursement after 3 month-waiting now. (update) Kailey Krejci responded promptly to the issue. More

Very Helpful I'd like to compliment Rose Hathaway, the Internet Coordinator. She was BEYOND helpful. She replied promptly to emails, answered questions thoroughl I'd like to compliment Rose Hathaway, the Internet Coordinator. She was BEYOND helpful. She replied promptly to emails, answered questions thoroughly, and compiled helpful information about the vehicles we were looking at in comparison to the market. We did not end up purchasing from Country Nissan, but we had a great experience nonetheless. (we live in CT and found something closer) More

Service Appreciation. Firstly, marvelous phone promptness and courtesy. Secondly, Beverly was already waiting for my car, paperwork awaiting my signature. Finally, the Firstly, marvelous phone promptness and courtesy. Secondly, Beverly was already waiting for my car, paperwork awaiting my signature. Finally, they washed and vacuumed my car, More

thank you for making me feel welcome I'd first like to thank the guy who helped me look into purchasing a new vehicle. Next I'd like to thank the staff for being very easy going I've been I'd first like to thank the guy who helped me look into purchasing a new vehicle. Next I'd like to thank the staff for being very easy going I've been searching for a car the past few weeks and felt like I was being attacked by sharks. But at country Nissan the guy who was walking me through the process was very friendly, and I'm definitely coming back and making sure I see him! Thank you Alejandro. More

Great help Alejandro was very helpful, and very personable. He was able to show me a variety of cars that suited me both physically and financially. I will be co Alejandro was very helpful, and very personable. He was able to show me a variety of cars that suited me both physically and financially. I will be coming back again. More

Charles Goodine Charlie was very helpful in laying out my options and explaining answers to my questions. Country Nissan gave me a great car shopping experience and I Charlie was very helpful in laying out my options and explaining answers to my questions. Country Nissan gave me a great car shopping experience and I would recommend it to car shoppers. More

Great Dealership & Salesman Stopping by to shop, we were greeted by your salesman Josh Gamache. We found Josh to be friendly, professional, very knowledgeable and truly intereste Stopping by to shop, we were greeted by your salesman Josh Gamache. We found Josh to be friendly, professional, very knowledgeable and truly interested in making our visit to Country Nissan a most pleasant one. More

Great Experience!! I arrived at Country Nissan to see if they had a 2015 Nissan 370Z NISMO. I was approached by Josh Gamache as I was heading to the entrance. Right a wa I arrived at Country Nissan to see if they had a 2015 Nissan 370Z NISMO. I was approached by Josh Gamache as I was heading to the entrance. Right a way I felt welcomed and told him exactly what I was looking to purchase. He showed me the exact car I had been researching online. He explained the car and answered questions I had. Since I knew what I wanted and they had it, I was ready to purchase. Josh was very professional , knowledgable and courteous. Being so ready to buy dealing with Josh sealed the deal. He made the whole process easy to follow and by the end of the day I owned the car. Thank you Josh, Mark(finance) and Country Nissan!! More