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Country Hyundai Genesis - Service Center

Northampton, MA

3.6
118 Reviews

118 Reviews of Country Hyundai Genesis - Service Center

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December 19, 2016

Picking up my new car This is my fourth new vehicle purchased from Country Hyundai and I have dealt with Tom SADOWSKI in the service department since my first purchase. Tom More

by bigbluehd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Jan 25, 2017 -

Country Hyundai Genesis responded

Thank you so much for your feedback on your service visit and for being a loyal Country Hyundai customer! We are glad you had a great experience with us and look forward to welcoming you back.

November 15, 2016

Repair The work we needed done was repaired as well as noticing us about future work. Unfortunately the work we needed done was about 6 hours and they could More

by Vega House
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Foster Leavitt
Dec 03, 2016 -

Country Hyundai Genesis responded

Thank you very much for your feedback. We apologize that a loaner vehicle was unfortunately no longer available during your visit and we hope to be able to provide that service again soon.

October 11, 2016

excellent The service Dept is awesome they treat you like family Tom is an awesome advisor he always greats you makes you laugh. I would recommend country Hyund More

by Johnny12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Nov 03, 2016 -

Country Hyundai Genesis responded

Thank you for your great feedback! We think Tom's great too :-)

September 23, 2016

I shouldn't have been surprised!!! I recently had my 1st service experience at Country Hyundai. I always go to the selling dealer for the 1st service on my new cars with subsequent More

by Bernie Tetreault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie, Nicole Stasz
Oct 04, 2016 -

Country Hyundai Genesis responded

Thank you so much for your kind words, we are happy to know that our service department met your expectations and that you are indeed it seems a new "convert" ;-) We look forward to welcoming you back in the future and hope you enjoy your new car very much!

September 14, 2016

Prompt service I have only had recalls on my 2011 Sonata, but when I call, they take me right in and accommodate my schedule. I bring the car in and it is done on s More

by Leslie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski, Foster Leavitt, Ashley Fleury
Oct 03, 2016 -

Country Hyundai Genesis responded

Thank you for your feedback, we are glad you had a good service experience and look forward to welcoming you back!

August 30, 2016

couldn't solve my problem my car doesn't start about every 4 days. It's intermittent so they say nothing they can do. this is a real problem given that I work in a college se More

by jarap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicole Stasz
Aug 30, 2016 -

Country Hyundai Genesis responded

Thank you for your feedback. I would be grateful if you could get in touch with me so that we may discuss the issue you are having and try to resolve this for you. I can be reached on 413-341-1935. Thank you Melanie Zoelck Customer service

August 08, 2016

Fantastic experience! We started out on a trip only to have the engine light come on. We called Northanpton Hyundai and they had us bring it right in. It needed a transmis More

by Dipip7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski, Nicole Stasz, Foster Leavitt
Aug 13, 2016 -

Country Hyundai Genesis responded

Thank you so much for your feedback and kind words. We are glad that we were able to help you out in a rather tricky situation and do it all fast and efficiently so as to cause you as little inconvenience for your trip as possible. We hope you were able to enjoy your journey after getting back on the road again. We look forward to welcoming you back and thank you for being part of the Country Hyundai family!

July 03, 2016

45000 Mile Service Overall experience was fantastic, speedy service, friendly and explained issues that arose during the service. Brake pads were worn and needed replac More

by Supplyguy181
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Jul 07, 2016 -

Country Hyundai Genesis responded

Thank you for servicing with us and thank you for your feedback! We understand that pricing may sometimes seem a little high you get the benefit of having your car serviced by certified and Hyundai trained technicians and also get the Hyundai guarantee on all repairs too. Thank you for your business and we look forward to welcoming you back soon.

May 23, 2016

Replacement of problem Nav center I came in to have my problematic Nav Center swapped out and was greeted promptly by a service technician and then immediately Tom Sadowski started pro More

by bigbluehd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski, Scott Peters
May 23, 2016 -

Country Hyundai Genesis responded

Thank you so much for your great feedback and your loyalty! Thank you for choosing Country Hyundai :-)

May 20, 2016

Tom in Service Department rocks! Regular 15,000 mile service for our Elantra GT - Tom found coupons for us to use saving us dollars. Love that! He is so friendly, remembers your nam More

by ixvicki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
May 23, 2016 -

Country Hyundai Genesis responded

Thank you so much for your positive feedback, its great to know our customers are happy with us. Thank you for choosing Country Hyundai for your servicing and hope to see you back with us again for your next service!

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