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Country Hyundai Genesis

Northampton, MA

4.7
1,240 Reviews

347 King Street

Northampton, MA

01060

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1,240 Reviews of Country Hyundai Genesis

September 12, 2024

He is exceedingly helpful,very polite provides and will provide you with a detailed comprehensive explanations with your paperwork. More

by JCar81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo Martinez
Sep 16, 2024 -

Country Hyundai Genesis responded

We're delighted to hear you had such a positive experience with our team at Country Hyundai. Thanks for the kind words!

August 27, 2024

Grant was a pleasure to work with! He made the process so easy for me and showed me some options keeping me in budget. He even was in touch with me on his days off when there was a del More

by Kay Bruffee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danielle Bucarey, Grant Church
Aug 28, 2024 -

Country Hyundai Genesis responded

Kay, we're delighted to hear that Grant made your experience at Country Hyundai so smooth and enjoyable. Enjoy your new Hyundai Tucson!

August 18, 2024

BUYING USED? HIGHLY RECOMMEND FINDING ANOTHER DEALERSHIP. Recently purchased a used 2016 Equinox from this dealership, and boy what a terrible experience. Wait More

by ChelbyHib
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
JaQuan Taylor
Aug 19, 2024 -

Country Hyundai Genesis responded

Chelby, I'm sorry to hear about your experience with the used Equinox. We strive for thorough inspections, and it sounds like we missed some important details here. I'd appreciate the chance to discuss this further and see how we can make things right for you. Please reach out when you have a moment. Thank you, Shelby Seal - Customer Loyalty Coordinator - (413) 341-1968

August 15, 2024

Danielle was an absolute pleasure to work with! She was knowledgeable, patient, and genuinely focused on helping me find the perfect car that fit my needs and budget. This was by far the best car b More

by sb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danielle Bucarey, Anissa Giannini
Aug 15, 2024 -

Country Hyundai Genesis responded

Thank you for sharing such a positive review! We're delighted to hear that Danielle provided an exceptional car buying experience at Country Hyundai. Your recommendation means a lot to us, and we're glad she could help find the perfect fit for your needs and budget.

August 12, 2024

Jason was patient with my anxiety of car shopping and worked hard to meet me where I needed to be. He was understanding of my needs and I am so happy to be an owner of a new Hyundai IONIQ. Even after the More

by Nickwo1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Komos, Jason Zebarsky, Anissa Giannini
Aug 12, 2024 -

Country Hyundai Genesis responded

It's wonderful to hear that Jason provided such patient and understanding service at Country Hyundai. We're delighted you found the perfect Hyundai IONIQ, and it's great to know he's been helpful even after your purchase. Enjoy your new car!

July 19, 2024

Excellent customer service, top notch technicians. Could not ask for a more pleasant experience in getting my car serviced More

by Bgraves62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
heather petricevich, Carlos Rivera SR, Sara Baranoski, Jeremy Copsey, Reynaldo Martinez
Jul 19, 2024 -

Country Hyundai Genesis responded

Thank you for leaving Country Hyundai a five-star review! We are glad that our team provided standout service.

July 18, 2024

Once again these Damm folks stepped up and accommodated my needs very well. Awesome Thank you country Hyandi Northampton. I will be sending my people there for vehicles.. They really are a good team there. More

by godfathers712157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
heather petricevich, Carlos Rivera SR, Sara Baranoski, Jeremy Copsey, Reynaldo Martinez
Jul 19, 2024 -

Country Hyundai Genesis responded

We're so glad to hear that our team at Country Hyundai Northampton could meet your needs once again! Thank you for the kind words and for recommending us. We look forward to assisting your friends and family in the future!

July 09, 2024

Very poor communication from Sales staff, including a Manager. I had a written agreement for a new Genesis and an appt. to take delivery, which never took place due to sales staff not returning phone cal More

by mmash
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Mike Paquette, Carla Cosenzi, Jake Ingenohl
Jul 12, 2024 -

Country Hyundai Genesis responded

This feedback is concerning, and I apologize for the lack of communication you experienced. We strive to maintain clear and timely contact with our customers, especially during such important transactions. If you're willing to discuss this further, please reach out at your convenience so we can address your concerns directly. Thank you, William Goulette - General Manager - (413) 774-3122

June 29, 2024

Jack is very knowledgeable about the product he sells. He patiently took the time to assist me in learning about my Genesis. More

by davidrothenberg@comcast.net
Recommend Dealer
Yes
Employees Worked With
Jack Coach
Jul 01, 2024 -

Country Hyundai Genesis responded

Thank you for sharing your experience! We're glad to hear that Jack provided knowledgeable and patient assistance with your Genesis at Country Hyundai. Enjoy the ride!

June 25, 2024

I had a positive experience at the dealership when I purchased my 2024 Kona EV. My sales person, Jack Coach, was courteous, friendly and worked with me as I moved towards the purchase of car technology More

by yysharma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Coach
Jun 26, 2024 -

Country Hyundai Genesis responded

Thank you for sharing your positive experience with us at Country Hyundai! We're glad to hear that Jack was able to assist you effectively and make the purchase of your 2024 Kona EV a smooth process. Enjoy the new ride!