Country Hyundai Genesis
Northampton, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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excellent The service Dept is awesome they treat you like family Tom is an awesome advisor he always greats you makes you laugh. I would recommend country Hyund The service Dept is awesome they treat you like family Tom is an awesome advisor he always greats you makes you laugh. I would recommend country Hyundai service. More
Country Hyundai is OK While nothing really outstanding pops out after this transaction, it is fair to say that the overall experience was ok. The salesperson, Ms. Santiago While nothing really outstanding pops out after this transaction, it is fair to say that the overall experience was ok. The salesperson, Ms. Santiago was knowledgeable and she applied no pressure. The problem was the amount of waiting time for approvals and paperwork. I complied with all requests to provide paperwork and documentation for their approprocess. I even made a special trip to the dealership prior to going in to sign documents but after arriving a second time that day My wife and I waited an additional two hours to sign papers. I was then told that I wouldn't be taking the car home for at least 3-4 days. When I did pick up the vehicle, I was told that I would have to get the required state inspection sticker in my own time at the dealer next door. I was told that I would get the remainder of the bumper to bumper and drive train 100k warranty but see no paperwork documenting this. More
Roger Cote Roger, was upfront and honest. He understood my situation, and worked with me. He was efficient and prompt. I enjoyed working with him. Marg Roger, was upfront and honest. He understood my situation, and worked with me. He was efficient and prompt. I enjoyed working with him. Margaret Costa More
Country Hyundai rocks!! Country Hyundai was the best dealership experience I've ever had!! The staff was professional and friendly. I love the Hyundai!! Great quality produc Country Hyundai was the best dealership experience I've ever had!! The staff was professional and friendly. I love the Hyundai!! Great quality product. I am very satisfied with my ELANTRA. More
Five stars! No hogwash at Country Hyundai in NoHo. If you're looking for a fair efficient customer service and a fair price on a decent car ... this is the dealer No hogwash at Country Hyundai in NoHo. If you're looking for a fair efficient customer service and a fair price on a decent car ... this is the dealership for you. More
Better car buying experience Although buying a car is never an easy or pleasant experience, Country Hyundai really surprised me. Sales associate was pleasant and professional. T Although buying a car is never an easy or pleasant experience, Country Hyundai really surprised me. Sales associate was pleasant and professional. They had the cars waiting for me to test drive when I arrived, they offered me and my companion water & snacks, and answered all of my questions. The Finance officer was courteous, professional and knowledgeable. And finally they delivered my car to me at my home in Ct! Good experience and would reccomend you visit Country Hyundai to buy your car. More
Car Purchase Our Salesperson Melissa was great. She worked very well with us. The dealership did not give us what letter we received said they would, but still g Our Salesperson Melissa was great. She worked very well with us. The dealership did not give us what letter we received said they would, but still got a decent deal. I would recommend reading the fine print on the back of offers sheets. Good ole Carla is a specialist at making big promises and then working around them. More
purchase of new vehicle during promotional event While I have used this dealership for the past few years for service (and had excellent experiences so far), I hadn't dealt with the sales team. I While I have used this dealership for the past few years for service (and had excellent experiences so far), I hadn't dealt with the sales team. I stopped by for a promotional event. While I wasn't necessarily in the market for a new vehicle (my existing Hyundai was in fine shape), I was hoping that I could take advantage of the promotional offers to lower my monthly payment. Bill respected my very specific criteria, and no one tried to push me beyond my budget or comfort zone. The lack of pressure that was put on me during the process, and Bill's patience, made it easier for me to make my own decision about purchasing when I was ready to do so. Bill also went out of his way to remind me to look into a service that I seemed to be getting through the manufacturer that I wasn't actually using, and that I might unwittingly be paying for, so I appreciated his willingness to look out for me. In general, everyone at the facility was patient, friendly, and helpful during this process. More
Easiest auto purchase ever! I had a great experience. No pressure, no hard sell. I never felt like I was being persuaded to looak at something I did not come to look at. Meli I had a great experience. No pressure, no hard sell. I never felt like I was being persuaded to looak at something I did not come to look at. Melissa was great, she came in to meet me on a Sunday in the middle of moving to a new house - not necessary but very appreciated! More
Went there as advised by Salesperson Felt like I was lured to dealership with an assurance that I would be helped. Basically LIED! I had explained that I was in a lease and I had already Felt like I was lured to dealership with an assurance that I would be helped. Basically LIED! I had explained that I was in a lease and I had already been told by another dealership that it wouldn't be feasible at this present time to buy out or trade. I explained this to rep at dealership via email. He advised me to go to dealership since he "confident" that I could be helped. Based on this information I drove 30 minutes only to be told that if I was to trade in the vehicle my payment would be close to $500 a month for a used vehicle. I understand that some money would have rolled over to new loan but I felt this could have been better explained via email. Disgraceful act to try to make a sale in my opinion. Then I was advised that if I had a significant other...I could have them get the used car and I could "rent" out the other. What in the world???? Never again will I go back there. More