Country Hyundai Genesis
Northampton, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great dealer! Second time back, don't usually return to the same car dealership but I'm very happy with the way I was treated. Same sales rep, treated very well bot Second time back, don't usually return to the same car dealership but I'm very happy with the way I was treated. Same sales rep, treated very well both times More
Almost perfect The service department people are to[p notch the only reason I gave a four is because I've had to return three times - however each time they fix me The service department people are to[p notch the only reason I gave a four is because I've had to return three times - however each time they fix me and take care of my car so I actually do like this place and the people and will always go there for service More
My Wonderful Salesperson Shinny is an absolutely wonderful salesperson - pleasant, patient, extremely knowledgeable and helped me out immensely. I would recommend her and the Shinny is an absolutely wonderful salesperson - pleasant, patient, extremely knowledgeable and helped me out immensely. I would recommend her and the dealership to everyone. Can't say enough good things about her. She makes a very good impression. Also, I was pleasantly surprised when I received "classes" on how to use all the new technology features that this car offers and was also told to come back any time if I needed more help. I have had two of these "classes" so far. My first technical lesson was with Melanie and then supplemented by Shinny and I was told to come back as I was a bit overwhelmed and my second class was again with Shinny. Shinny was my salesperson and my teacher. Extremely pleased with her! She also told me not to hesitate or be embarrassed if I have any more questions and to either call or come back in person. She is always willing and happy to help me. Great employee!!!!! I did ask about the clear protective covering outside the trunk area to prevent scratches when putting items into the trunk and was told that it should be in the package because I purchased a top of the line vehicle, but unfortunately it wasn't on the car. I am disappointed that it wasn't part of the package but I was told I could purchase it from the Parts Department and have the Service Department install it at a price of $91. I am not going to do this because I spent above what I was planning to on this car. Overall, very pleased with this dealership, especially my salesperson Shinny Santiago! More
2012 Elantra -> 2017 Tucson Very happy with my experience at Country Hyundai! I have been a customer of Gary Rome's for a few years but when I went to see about getting a lease o Very happy with my experience at Country Hyundai! I have been a customer of Gary Rome's for a few years but when I went to see about getting a lease on a new 2017 Hyundai Tucson, they weren't too helpful about getting me to the monthly price I could afford. I still owed a bit on my 2012 Elantra and thought that was the reason but decided to check my options elsewhere, which brought me here. Scott was the most kind and helpful sales rep I've ever worked with and tried his hardest to get me to the monthly price I could afford. After what I'd assume was a lot of fidgeting with numbers, they were able to get me a GREAT deal on my car, one that I definitely couldn't have gotten anywhere else. Thank you for helping me out, I'm excited to be a part of the Country Hyundai family! More
Hyundai Attention to detail was lacking. Asked for price on the car was quoted monthly payments. Spend a little more time getting to know the needs of the cus Attention to detail was lacking. Asked for price on the car was quoted monthly payments. Spend a little more time getting to know the needs of the customer. Odometer reading was quoted at 27 miles when we actually took the car it was 327. Some things not taken care of before taking delivery of vehicle, like plastic coverings. More
Job Well Done Took my vehicle in for a safety recall ( it passed, so didn't need any work done). Upon walking in the day I was greeted by a friendly worker. Paper Took my vehicle in for a safety recall ( it passed, so didn't need any work done). Upon walking in the day I was greeted by a friendly worker. Paperwork was processed quickly, took a seat in the comfortable waiting room ( equipped with a tv, coffee, snacks and a arcade machine). Before I knew it, my vehicle was ready. I asked questions about what they did and every question was answered. Very satisfied! More
pleased with the service I am happy with my car. It was very clean, the gas tank was full, I was given a good review of everything in the car, and glad that it has a CD play I am happy with my car. It was very clean, the gas tank was full, I was given a good review of everything in the car, and glad that it has a CD player. More
Used VW They had the car we wanted at a fair price. Jason took care of my on line inquiry and scheduled a test drive. We got there and Scott had the car wait They had the car we wanted at a fair price. Jason took care of my on line inquiry and scheduled a test drive. We got there and Scott had the car waiting for us to test drive. Very easy experience. More
he was very nice honestly this my second time getting a car i purchase my new car from Scott it was pretty quick i will go back to him any day he is a very nice salesman it was not that long to wait i love my i purchase my new car from Scott it was pretty quick i will go back to him any day he is a very nice salesman it was not that long to wait i love my new car he was very nice and truthfully he didn't sell me no dream he was honest with every thing across the board i never met any one like him if i had to i will always back to county Hyundai i thank them for giving me a chance when no other car dealer will i enjoy being a part of them i want to thank Scott peters for everything he has made it happen for me More
Stood by repairs Had a bumper issue, in short had to replace , and also repaint,,,,although they had issues in matching paint color and had to bring back more than onc Had a bumper issue, in short had to replace , and also repaint,,,,although they had issues in matching paint color and had to bring back more than once. But they made sure they would fix and did so,,,but not only did they make good on there promise but also above and beyond as they fixed addition damage not related to the bumper and covered all. More