Country Hyundai Genesis
Northampton, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I purchased a vehicle from the dealership in August. During signing it was noted two small scratches were to be fixed by the dealership. Tim was supposed to call me and make an appointment with the body During signing it was noted two small scratches were to be fixed by the dealership. Tim was supposed to call me and make an appointment with the body shop. That never happened. In November I brought it in for service and spoke with him once again. He said he would get back to me. He left one message with no follow up or appointment made. No return calls. I finally walked in the dealership in December and spoke with the sales manger, Frank. Tim called me back the following week and said he was waiting for parts. It is now the last day of January and my car has not been fixed and my phone calls have gone unanswered. More
Bought a used vehicle the outside was full of buff marks and scratches asked them to fix them before I took delivery they basically covered it up with swirl remover and wax until the first time I took it to and scratches asked them to fix them before I took delivery they basically covered it up with swirl remover and wax until the first time I took it to touch less car wash and it looks worse then before and no response back to messages left More
I have had pleasant experiences with everyone on staff in all departments. There is an air of friendliness and professionalism throughout this organization and a family feel that I appreciate. all departments. There is an air of friendliness and professionalism throughout this organization and a family feel that I appreciate. More
Customer service is friendly, the waiting area is clean and felt safe, and the work gets done quickly. I had a car wash requested as part of my service, but it looked like someone just sprayed the top of t and felt safe, and the work gets done quickly. I had a car wash requested as part of my service, but it looked like someone just sprayed the top of the car with a hose... The sides and back of the car were just as dirty as when I arrived. I called to mention this 10 minutes after I left and the woman who answered the phone after about 30 seconds of ringing sounded very annoyed to be answering the phone. She told me she would pass on my feedback and hung up on me. More
I had a wonderful experience.Purchasing the car was a very simple transaction.from the internet price quote to picking up my new Santa fe.Everyone one in the sales department at the dealership pitches i very simple transaction.from the internet price quote to picking up my new Santa fe.Everyone one in the sales department at the dealership pitches in to help each other. More
Quick service, friendly staff, good price. Not too happy with having to type an answer in this survey, especially having to add this to hit the 25 word minimum. Makes it much less likely I will fill it out with having to type an answer in this survey, especially having to add this to hit the 25 word minimum. Makes it much less likely I will fill it out again. Ditto with raising people. More
It is always a pleasure to do business with them. They always are friendly and work hard. The car always looks in great shapes. I highly recommend them. always are friendly and work hard. The car always looks in great shapes. I highly recommend them. More
Customer service was great! From booking the appointment to my arrival and picking up my car, everyone was super nice and helpful from beginning to end. to my arrival and picking up my car, everyone was super nice and helpful from beginning to end. More
I had a very pleasant experience. Everyone was very accommodating and the service was done in a timely fashion. The waiting area was clean and comfortable as well. I came in for service on a recall-abs accommodating and the service was done in a timely fashion. The waiting area was clean and comfortable as well. I came in for service on a recall-abs fuse More