Back

Country Hyundai Genesis

Northampton, MA

4.8
1,234 Reviews
Explore the new and used Hyundai cars and SUVs for sale at Country Hyundai to find your next vehicle with our Best Price Guarantee. Schedule Hyundai service at our Hyundai dealer in Northampton, MA, or view our Hyundai finance offers. You're Gonna Love it Here!
Contact Dealership

347 King Street

Northampton, MA

01060

Directions

By Type

Showing 1,234 reviews

July 18, 2024

Once again these Damm folks stepped up and accommodated my needs very well. Awesome Thank you country Hyandi Northampton. I will be sending my people there for vehicles.. They really are a good team there. More

by godfathers712157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Copsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : heather petricevich, Carlos Rivera SR, Sara Baranoski, Reynaldo Martinez
Jul 19, 2024 -

Country Hyundai Genesis responded

We're so glad to hear that our team at Country Hyundai Northampton could meet your needs once again! Thank you for the kind words and for recommending us. We look forward to assisting your friends and family in the future!

July 09, 2024

Very poor communication from Sales staff, including a Manager. I had a written agreement for a new Genesis and an appt. to take delivery, which never took place due to sales staff not returning phone cal More

by mmash
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Mike Paquette
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Ingenohl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Country Hyundai Genesis responded

This feedback is concerning, and I apologize for the lack of communication you experienced. We strive to maintain clear and timely contact with our customers, especially during such important transactions. If you're willing to discuss this further, please reach out at your convenience so we can address your concerns directly. Thank you, William Goulette - General Manager - (413) 774-3122

June 29, 2024

Jack is very knowledgeable about the product he sells. He patiently took the time to assist me in learning about my Genesis. More

by davidrothenberg@comcast.net
Recommend Dealer
Yes
Employees Worked With
Jack Coach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Country Hyundai Genesis responded

Thank you for sharing your experience! We're glad to hear that Jack provided knowledgeable and patient assistance with your Genesis at Country Hyundai. Enjoy the ride!

June 25, 2024

I had a positive experience at the dealership when I purchased my 2024 Kona EV. My sales person, Jack Coach, was courteous, friendly and worked with me as I moved towards the purchase of car technology More

by yysharma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Coach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Country Hyundai Genesis responded

Thank you for sharing your positive experience with us at Country Hyundai! We're glad to hear that Jack was able to assist you effectively and make the purchase of your 2024 Kona EV a smooth process. Enjoy the new ride!

June 18, 2024

Jason was great to work with. He was knowledgeable throughout the whole process. Country Hyundai is great as well, let me bring my own financial institution for financing. All st More

by scottjackman97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Deni, Shaun Cummings
Jun 18, 2024 -

Country Hyundai Genesis responded

We're delighted to hear that Jason and the team at Country Hyundai provided you with a great experience. Thanks for sharing your positive feedback!

May 06, 2024

Excellent service. Sara Baranoski answered all my questions. Service was performed as needed. Love the car. More

by Bobbygosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Baranoski
May 06, 2024 -

Country Hyundai Genesis responded

Bobby, we're delighted to know Sara and our team at Country Hyundai were able to provide you with excellent service. We hope you continue loving your car!

April 29, 2024

Don’t come here for the scratch off they offer. Told me I won 5k. Drove 42 minutes and they gave me 5 dollars and wanted my new truck for 2K. Don’t trust these people, go elsewhere! Scam reported More

by wishers-repeals-0n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
May 03, 2024 -

Country Hyundai Genesis responded

Thank you for taking the time to share your feedback with us regarding the recent flyer you received. We sincerely apologize for any confusion or disappointment this may have caused. Please be informed that we utilize an external mail company for certain promotional materials, including the flyer you received. As part of our commitment to ensuring the integrity of our promotions, the flyer clearly states to bring this mailer to get the numbers verified in the digital software provided by the mail company. We value your experience with us and are more than willing to discuss any questions or feedback you may have. Thank you, William Goulette - General Manager - (413) 774-3122

April 28, 2024

This dealership is very unethical. I was told to come there for a test drive and pre-apply for financing based on a specific car I wanted from their webpage. They knew they had sold th More

by Dissatisfied
Recommend Dealer
No
Employees Worked With
Addison and Samantha
Apr 29, 2024 -

Country Hyundai Genesis responded

We're truly sorry to read about your experience. It's never our intention to mislead or disappoint anyone, and we apologize if that was the case here. We'd like a chance to make things right and address any misunderstandings directly with you - could you please reach out at your earliest convenience? Thank you, William Goulette - General Manager - (413) 774-3122

Apr 29, 2024 -

Dissatisfied responded

Your managers, Steve and Jacob, already promised me they would make things right and didn’t. They showed me two other cars, neither of which had the things I asked for. Your employees do not listen to their customers. They showed me things to try and appease me but not actually to help me.

May 13, 2024 -

Country Hyundai Genesis responded

I am sorry if we have left the wrong impression here. I would like help resolve these issues but will need your contact information as the username you've provided does not help me find you in our system. Please give me a call at your earliest convenience. Thank you, William Goulette - General Manager - (413) 774-3122

March 31, 2024

Jack made my purchase simple and delivered the vehicle in tip top shape! He made sure to check in afterward and answered all my questions! Finance manager Sean was also very nice. Overall a very pleasant exp More

by nickygu11
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Coach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
Apr 01, 2024 -

Country Hyundai Genesis responded

Nicky, we're glad to know Jack and Sean made your experience at Country Hyundai a pleasant one! We always aim for top-notch service. Enjoy your new vehicle!

March 31, 2024

He was the fastest to respond and the fastest to attend to me. I got my car in a day. Paid in a day. I got the car literally 3 days later. More

by Ali Afsari
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roger Larocque
Apr 01, 2024 -

Country Hyundai Genesis responded

Ali, we're glad to know that our team at Country Hyundai was able to provide you with such a quick and efficient buying experience. Enjoy your new car and thanks for choosing to do business with us!