Country Hyundai Genesis

He is exceedingly helpful,very polite provides and will provide you with a detailed comprehensive explanations with your paperwork. provide you with a detailed comprehensive explanations with your paperwork. More

As always ,a great experience! Everyone was friendly and very informative! Carlos the service manager did a great job going through the instrument panel, and helping setting up my Everyone was friendly and very informative! Carlos the service manager did a great job going through the instrument panel, and helping setting up my new phone! I wouldn't think of going anywhere else for service ! #1 service in western mass! Thanks everyone! Mark Baron ! More

Grant was a pleasure to work with! He made the process so easy for me and showed me some options keeping me in budget. He even was in touch with me on his days off when there was a del He made the process so easy for me and showed me some options keeping me in budget. He even was in touch with me on his days off when there was a delay. They also were able to secure me a lower interest rate than I was going to get at my credit union! Win win! I am loving my new to me Tucson!! More

BUYING USED? HIGHLY RECOMMEND FINDING ANOTHER DEALERSHIP. Recently purchased a used 2016 Equinox from this dealership, and boy what a terrible experience. Wait HIGHLY RECOMMEND FINDING ANOTHER DEALERSHIP. Recently purchased a used 2016 Equinox from this dealership, and boy what a terrible experience. Waited a little over a week before my vehicle was ready due to the need for inspection and preparation. This is fine, but when we got the vehicle, not even 48 hours later we have check engine lights with lean fuel and MAF codes. Not only that but the engine hesitates to turn off after the key is turned off. We find it a bit hard to believe this went unnoticed by the technicians. Also, we left the lot with 0 functional tire pressure monitoring sensors, more of an inconvenience than critical function, but overall this experience was very sloppy. I recommend if you are not buying a new car, maybe check out Balise in Ludlow. My husband purchased a Buick from them a few years ago with much friendlier and easy-to-work-with staff, no issues with the vehicle when driving off the lot or for years after, and financed at a solid rate. More

Danielle was an absolute pleasure to work with! She was knowledgeable, patient, and genuinely focused on helping me find the perfect car that fit my needs and budget. This was by far the best car b She was knowledgeable, patient, and genuinely focused on helping me find the perfect car that fit my needs and budget. This was by far the best car buying experience. Danielle offered good communication, honest advice and excellent service. I highly recommend Danielle to anyone looking for a smooth and stress-free car buying experience! More

Jason was patient with my anxiety of car shopping and worked hard to meet me where I needed to be. He was understanding of my needs and I am so happy to be an owner of a new Hyundai IONIQ. Even after the worked hard to meet me where I needed to be. He was understanding of my needs and I am so happy to be an owner of a new Hyundai IONIQ. Even after the sale when I’ve had questions he was able to guide me in the right direction. We looked at multiple options before deciding this was the right car for me. Thanks Jason, I’m glad this worked out. More

Excellent customer service, top notch technicians. Could not ask for a more pleasant experience in getting my car serviced Could not ask for a more pleasant experience in getting my car serviced More

Once again these Damm folks stepped up and accommodated my needs very well. Awesome Thank you country Hyandi Northampton. I will be sending my people there for vehicles.. They really are a good team there. my needs very well. Awesome Thank you country Hyandi Northampton. I will be sending my people there for vehicles.. They really are a good team there. More

Very poor communication from Sales staff, including a Manager. I had a written agreement for a new Genesis and an appt. to take delivery, which never took place due to sales staff not returning phone cal Manager. I had a written agreement for a new Genesis and an appt. to take delivery, which never took place due to sales staff not returning phone calls, emails, and texts. I am sympathetic to the added work/stress brought on by the CDK debacle, but there is no excuse for failing to stay in contact with a customer preparing to take delivery. Think twice before doing business with this dealership. More

Jack is very knowledgeable about the product he sells. He patiently took the time to assist me in learning about my Genesis. He patiently took the time to assist me in learning about my Genesis. More