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Country Hyundai Genesis

Northampton, MA

4.8
1,234 Reviews
Explore the new and used Hyundai cars and SUVs for sale at Country Hyundai to find your next vehicle with our Best Price Guarantee. Schedule Hyundai service at our Hyundai dealer in Northampton, MA, or view our Hyundai finance offers. You're Gonna Love it Here!
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347 King Street

Northampton, MA

01060

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Showing 1,234 reviews

February 16, 2014

Country Hyundai was definitely the right choice. They made my experience so comfortable and easy. I'm very pleased with my new car. Thank you. - Cindy Phillips More

by loucin8502
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Feb 17, 2014 -

Country Hyundai Genesis responded

Thank you so much for the awesome feedback! I am so glad to hear that you had such a great experience here at Country Hyundai during your new vehicle purchase. We hope to see you back for your first service visit. Congrats on your new vehicle!!

January 31, 2014

Overall experience was good. There was only one misunderstanding about the loan length, which was resolved promptly and satisfactorily. Attention and friendliness were also great. More

by MariaMendez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 03, 2014 -

Country Hyundai Genesis responded

Thanks so much for the feedback!

January 29, 2014

Tom has been exceptional to work with. Always friendly, efficient. Could not ask for a better person to deal with and will keep returning. Due for another service on my 2011 Hyundai Elantra. Looking forwa More

by kingremi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Jan 29, 2014 -

Country Hyundai Genesis responded

Thank you so much for the awesome feedback! I am so glad to hear you had a truly exceptional experience during your service visit. We look forward to seeing you back for your next service visit.

January 25, 2014

Why the poorest rating I can give? Let us start with 'shysters', 'vultures', 'liars',... you get the point. I only went to the dealer this past fall (2013) in order to claim a prize which was offered More

by CharlesHunt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jan 28, 2014 -

CharlesHunt responded

I sent no such email stating I was happy with the vehicle purchase. And you go on to say that 'many' of the 'communication' (should have an 's' on the end, by the way) you received from me thanked your dealership for your hard work. Do you ever stop lying??? My concern is that there are people like you in the world. You disgust me. - This is my response to someone at this dishonest dealerships response to my original post (they don't even have the decency to name themselves). Here is a copy of their words to me which are completely untrue: Hi Charles, I am very sorry to hear this. However, I took the time to review your complaint and the last communication we received from you was an email stating how happy you were with your vehicle purchase. We are unsure what has happened since then? Many of the communication we received from you thanked our dealership for our hard work. We are unsure if this is now a case of buyer’s remorse? Unfortunately, you cannot return a car after more than 5 months of ownership and driving. If you have any further questions or concerns, please don’t hesitate to give us a call at the dealership.

November 06, 2013

Excellent service. Plus a free car wash to help keep it clean! Scheduling my appointment and follow up appointment was very easy to match my schedule. More

by Kathyjaques
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Nov 11, 2013 -

Country Hyundai Genesis responded

Thank You for your awesome feedback!!!

October 31, 2013

As soon as we got to the dealership, Lee Herbert our salesman greeted us with a friendly handshake and a smile. We told him what our limitations were and he delivered. The staff was friendly and appreci More

by philandashleyhuber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 31, 2013 -

Country Hyundai Genesis responded

Thank you for your awesome feedback!! It is our goal to provide a truly exceptional experience for our customers. We are so pleased that you feel this way. Congratulations on your new vehicle!! We hope you will continue to service with us.

October 21, 2013

Scott Peters is an awesome salesperson and here's why! Almost closing on a Toyota from a different dealership, we decided to look at a Hyundai. We were greeted by Scott Peters with a genuine smile More

by Davidcb48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 21, 2013 -

Country Hyundai Genesis responded

Thank you so much for the awesome feedback! I am so glad to hear that you had such a great experience here at Country Hyundai during your new vehicle purchase. We hope to see you back for your first service visit. Congrats on your new vehicle!!

October 13, 2013

Excellent sale, although all of the negotiations took quite a while. Tim Smith-Laclaire was extremely helpful and even drove my new car to me two days later, and I live two hours from Greenfield. I would More

by ccleinman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 14, 2013 -

Country Hyundai Genesis responded

Thank you so much for the awesome feedback! I am so glad to hear that you had such a great experience here at Country Hyundai during your new vehicle purchase. We hope to see you back for your first service visit. Congrats on your new vehicle!!

October 11, 2013

Excellent service! I did have 1 question though. I just received an email saying that if you purchase a car at country hyundai this month you get a free 50" tv. I didn't get a tv.....?? More

by denverneicy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Oct 12, 2013 -

Country Hyundai Genesis responded

Thank you for your feedback! We do have a promotion going on for the month of October, if you buy a new or used vehicle you will receive a 50 inch TV. If you can provide us with your contact information, I will certainly look into this for you. You can also reach me at 413.570.1321 or by email at hsimard@tommycarmgt.com.

October 11, 2013

Arrived for 6 month service appointment; friendly greeting; car taken right away and finished within a normal period of time. Reasonable service fee. Tom has always been very friendly and accommoda More

by mdpic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Oct 12, 2013 -

Country Hyundai Genesis responded

We are so glad to hear that your experience here at Country Hyundai was excellent! We appreciate you allowing us to earn your business. Thank you for your awesome feedback and we hope to see you back for your next service!!

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