Country Hyundai Genesis
Northampton, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great buying experience but the paperwork need to leave 80's Been trying to find a car for over two months. Test drove many cars. Found out what I was looking for. Gary Rome has a Car Ad for a Elantra. Test dr Been trying to find a car for over two months. Test drove many cars. Found out what I was looking for. Gary Rome has a Car Ad for a Elantra. Test drove it. Liked it. But, Gary Rome offered half for the tradein. Other dealerships offered $1200 or $1000. Gray Rome offered $500. Found County Hyundai on the Internet. The website said they would be Gary Rome ad prices by $250 for the same kind of car. Contacted the Internet depart ment and spoke with Jason on the phone and email. He verified that they had the same car and would be Rome's price by at least $250. Went to Dealership and Jason passed me off to Shinny Santiago and said she has all the info. Shinny had me test drive the car. She knows ALOT about Cars. When test driving it is great when your salesperson can give you info about the car you did not know. Then we worked on the trade, Country Hyundai was in the right Ballpark for the trade. We then agreed on a deal. It took a long time to wait on the paperwork. But Shinny was able to keep a conversation going so I was not bored. That is a great thing about Shinny, she keep the conversation going the entire time. Which helps make the time fly by and makes it feel like your are not is a stressful situation of buying a car. Which is great!!!! But, then the paperwork came. It was alot of paperwork. Many pages. I was tired and also short on time. So I signed everything without actually reading all of it. Read later in the night and had some questions and some nightmares while sleeping. Went to the dealer in the morning, they answered my questions. And we completed the transaction. Waiting on my title in the mail. Country Hyundai needs to bring the paperwork out of the 1980s and into the current century. And then this place would get 4 stars all around. So take your time to read the paperwork and do not sign until all questions are answers. Was able to get a good car at a good price. Without alot of back and forth. The buying experience is realllly good, but the paperwork not so much........ More
Great experience I bought my first new car at Country Hyundai, they made the process painless. Marcus and Mike are very friendly and great at what they do. I never fel I bought my first new car at Country Hyundai, they made the process painless. Marcus and Mike are very friendly and great at what they do. I never felt pressured or rushed, like I have when shopping around. I would highly recommend this dealership. More
First oil change I brought my 2014 Hyundai Elantra in for it's first oil change. Everyone was very friendly and helpful. I didn't have to wait for my car to be taken i I brought my 2014 Hyundai Elantra in for it's first oil change. Everyone was very friendly and helpful. I didn't have to wait for my car to be taken in for service. The work was done in a very reasonable time frame. And they even washed my car. Great experience. More
Friendly Staff, Great Service and Comfortable waiting area I recently had an oil change at Country Hyundai, and arrived 15 minutes prior to my appointment. I expected to wait until my appointment time, howeve I recently had an oil change at Country Hyundai, and arrived 15 minutes prior to my appointment. I expected to wait until my appointment time, however, I was greeted immediately with "Hi, Are you Merri?". They took my car in right away, and it was ready earlier than the time quoted. The waiting area is very comfortable, with various snacks, beverages, and even a television. Thanks Country Hyundai for another pleasant experience. More
sales and service Rick Fournier was our salesman-honest and treated us with respect and good humor. recently had 1st oil change and was taken care of nicely. the comp c Rick Fournier was our salesman-honest and treated us with respect and good humor. recently had 1st oil change and was taken care of nicely. the comp car wash is greatly appreciated too! More
Very good experience I just had an oil change at the dealership and was very pleased. The waiting area was clean,had comfy seating,the TV large,free wifi and snacks. The I just had an oil change at the dealership and was very pleased. The waiting area was clean,had comfy seating,the TV large,free wifi and snacks. The service added on a free car wash including wiping down the dash. The staff were very friendly and efficient. More
Sorry for being Late on this review but here it is. I have been involved in a Motorcycle accident and it took me awhile to catch up on my emails. But my last visit for service on my 2010 Elantra I fel I have been involved in a Motorcycle accident and it took me awhile to catch up on my emails. But my last visit for service on my 2010 Elantra I felt like I was treated like family and would recommend this dealership to friends and family. Lucas More
I felt like family;) I went into Hyundi wanting to trade my 2011 élantra for something newer;) I has some steering issues with my car for a while now so I let Brandon know I went into Hyundi wanting to trade my 2011 élantra for something newer;) I has some steering issues with my car for a while now so I let Brandon know how I was feeling about my current car and not feeling safe. Brandon With no hesitation said "well let's get u in a car u feel safe driving! He bought back my car up to the last dollar I owed on my loan, worked his butt off to find a new lender and succeeded to also get me a lower interest rate!! I am now a proud owner of a brand new 2014 Hyundi élantra and I am so great full to the whole team of people that got me into this car so quick I will forever be great full to them;) I know I will be driving a Hyundi for the rest of my life because I will keep coming back because they were just awesome people and felt tooken care of so well;) thank you Brandon,Jose,Alex,Bianca for everything!! Love Kelli and "crazy" deb More
Horrible. Very dishonest and greedy people. I did not come to this dealership intending to buy a car. My Wife and I already had an almost new Toyota Prius which we are extremely happy with (alw I did not come to this dealership intending to buy a car. My Wife and I already had an almost new Toyota Prius which we are extremely happy with (always over 50 mpg's, over 60 mpg's on trips to Florida). I came to the dealership because I was already going to the town they were in and they had sent me an offer by u.s. mail for a 'free' prize (which they did not have when I got there). We also have an almost new Kia Rio5 sx which is now a 'sister' company with hyundai. If you remember kia lied to its customers about their mpg figures (and because of the figures was why I had chosen the car) and they now have to give compensation to owners IF THE OWNER BRINGS THE CAR TO ONE OF THEIR DEALERS (EVEN IF IT IS OUT OF THE WAY) SO THAT THEY CAN VERIFY (WE CUSTOMERS BELIEVED THEM, BUT THEY DO NOT BELIEVE US!) THE MILES ON THE CAR. So, I would not have bought another Kia/hyundai product, and, as I said, 2 people do not need 3 cars. However, when we got their, they surrounded us like vultures and used VERY high pressure and unethical sales tactics on us. They conned my wife into using a power of attorney that was going to expire the next month to sign for me (even though I was right there and not approving) for the car. She did not sign the papers properly though so I have been working and praying many months now for these dishonest people to take this car back and repay wells fargo (another company I would never have anything to do with). I do not like this car. It is a 'hybrid' but does not even get as good miles per gallon as the non-hybrid kia does! (it is a sonata hybrid). It costs as much as the Prius, but unlike the Prius, it does not have a solar roof, navigation, etc. I have owned many cars and this is one of the worst, for sure. The dealership persons ways are far worse though, sadly. More
Assessment Lee was attentive to my wishes and needs. Everyone bent over backwards to see that the transaction was to my satisfaction. this is my third Elantra Lee was attentive to my wishes and needs. Everyone bent over backwards to see that the transaction was to my satisfaction. this is my third Elantra and they know me and my needs. Lee has been my sales rep for every car change. I am totally satisfied with the service I receive and look forward to working with them in the future not only for sales but for service! too. Thank you all. Janet Kraft More