Country Diesels

VERY GOOD SERVICE TEST DRIVE WAS GOOD . I HAVE PAST BY THIS PLACE A LOT I HAVE PAST BY THIS PLACE A LOT More

Short synopsis: Never got a warm welcome, never felt like our business was appreciated. We were never greeted by any management making sure we were happy or trying to assist us. Follow up support was like our business was appreciated. We were never greeted by any management making sure we were happy or trying to assist us. Follow up support was lack luster at best. I did get a decent used vehicle at an average market price and was sold an overpriced extended warranty and gap coverage that I didnt ask for. Our salesperson was not great and found out a month after the purchase he is no longer working there. What I found more frustrating was that during our 6-7 hour ordeal while making the purchase no one from management offered to help. Big kudos to Shelby though (I think that is her name). Towards the end of our purchasing ordeal she saw our frustration level and proactively asked us if she could help. Our salesperson was MIA. It wasn't even her sale and she stepped in to offer help and actually resolved the issue. Long Version: I made a 3 hour drive to this dealership to surprise my wife with her dream car. It was the closest dealership who had the model and options we wanted. The over the phone negotiation phase was your typical dealership haggling. But I had enough confidence in talking with them to proceed with the deal while also doing some background research on the dealership. The day prior to purchasing the vehicle I explained to the sales person we had a 3 hour drive and whatever he could do to get us in and out as quickly as possible would be greatly appreciated. I also requested to have a second keyfob programmed as the vehicle only had one and not cause delays. The day of the purchase we arrived at our agreed upon time, 10AM While driving down I reminded the salesperson about the keyfob which he forgot about but ensured me would be ready by the time the paperwork was signed. Our trade-in was inspected shortly after arrival. Sat with the salesperson and gave some additional information to them. Still had to wait about an hour for the finance person. Not great but it happens. Deal done, its now noon. Still no key fob. I was then repeatedly told at least 6 times over 3 hours that "service" was getting ready to get my new car inside to program the keyfob. I'm next on the list. Our sales person had to "leave" once the car did make it into service. The car was finally in service for an hour only to find out it only took them 20 minutes to do it but it didnt get pulled back up front because they were waiting for the salesperson to do that. I now have my new car and keyfobs and wait another 30 minutes at the cashiers desk for a magical invoice to arrive to her so I can pay the bill. Turns out service or the sales person messed something up and no invoice could be generated so I had to leave without paying anyway. Arrived at 10am, didnt get back on the road till close to 4PM fighting DC and Baltimore traffic all the way home. Post purchase I discovered I could have gotten an equal GM warranty for $1k less then the 3rd party one I was sold. I asked for new tags for my new vehicle, not to transfer my old tags. I didnt receive my new registration till 2 weeks after my temp tag expired. And to add salt to the wound they processed it as a transfer and not new tag. I now have to waste more of my time/money buying a replacement tag at my DMV. The support I received from my replacement sales person was very delayed. Hours/days would go by in-between responses. While the carfax was clean it appears my near 6 figure, 1 year old dream car did have some repair work done to it. One door is way out of alignment, signs of paint work. They have a disclaimer in their paperwork that you have to sign saying Carfax isnt full proof. But I'm sure someone had to notice it upon trade in base on the way my trade was picked apart and they charged me high market rate for the vehicle saying they couldn't come down any lower on the price. Totally my fault as I should have looked the car better before signing. More

Russ is great. Very transparent was extremely responsive to any questions I had. We traveled 170 miles to pick up our grand Cherokee and we were not dissapointed Very transparent was extremely responsive to any questions I had. We traveled 170 miles to pick up our grand Cherokee and we were not dissapointed More

Bought a 22 Ran 3500 from them. Sales guy was very nice but the truck I was sold has an exhaust problem. It’s been in regen since I bought it. My dealer says the entire exhaust syst Sales guy was very nice but the truck I was sold has an exhaust problem. It’s been in regen since I bought it. My dealer says the entire exhaust system needs to be replaced. There’s no way they didn’t know about the problem when I bought it. More

Mr. Brown was straight forward during negotiations. There was no running back and forth to the manager to get approval. My experience with the buying process was slightly delayed because I initially p There was no running back and forth to the manager to get approval. My experience with the buying process was slightly delayed because I initially planned to buy from a different dealership and had to go back to the bank for new paperwork. The used vehicle I purchased was 10X better than the vehicle I originally planned to buy. From my quick view from the vehicles available seemed of very good quality. I want to keep my new “used” Corvette at low miles…but it’s hard to get me out of the seat. More

From when we pulled up to test driving, purchasing and leaving with our vehicle Country Diesels make this a hassle free process. Thank you! leaving with our vehicle Country Diesels make this a hassle free process. Thank you! More

Exceptional experience with great staff made the process fast and easy, while still giving me the details I needed to be comfortable. fast and easy, while still giving me the details I needed to be comfortable. More

Professional and quick at getting the whole purchase done. Very pleased with the 2019 Equinox. done. Very pleased with the 2019 Equinox. More

Original car I was interested in was not available. Salesman sent a link to a vehicle in similar specs and price. No hassle with a test drive or finance. Very smooth purchasing process. Very happy with Salesman sent a link to a vehicle in similar specs and price. No hassle with a test drive or finance. Very smooth purchasing process. Very happy with the car. More

The guys were extremely helpful, patient and helped us pick out the vehicle suited for us! We came here because they specialize in diesels and we went home with one. It was a very successful and great exp pick out the vehicle suited for us! We came here because they specialize in diesels and we went home with one. It was a very successful and great experience working with Steven, Kevin, and Gabe! More