Coulter INFINITI - Service Center

Very poor service. Took in vehicle for some lights and couldn’t work with the extended company to get them fixed. They were able to charge me $1100 for brakes though. M Took in vehicle for some lights and couldn’t work with the extended company to get them fixed. They were able to charge me $1100 for brakes though. Mike Rios was the service advisor and was less than helpful. Lazy poor service. Do not recommend. Update - Spencer called promising the world. Agreed the service was poor and that’s not how customer service should be handled. I told them I would be available the week of June 3rd to have the car fixed. Well, today is June 24th and still haven’t received a call, text or email. They really seemed to care, but I think it’s only because I left an honest review. Stay away from this dealership. More

Toby kept me advised of where we were in the process of our services. Got us an Uber Ride to and from a nearby Mall as our service was combined with our 30,000 mile service. They washed vehicle, overall our services. Got us an Uber Ride to and from a nearby Mall as our service was combined with our 30,000 mile service. They washed vehicle, overall everything was great. They have so many nice people at Coulter Infiniti More

Thank you Maggie and coulter Infiniti I had an assume experience with my vehicle lease process! The were able get me through the vehicle lease process with no real wait time at all! experience with my vehicle lease process! The were able get me through the vehicle lease process with no real wait time at all! More

It was a great experience again, thank you for keeping my car I such good shape Toby and Coulter Team. car I such good shape Toby and Coulter Team. More

This dealership is always top notch and hassle free. I trust them with all of my families vehicles and will definitely be returning. I trust them with all of my families vehicles and will definitely be returning. More

Always accommodating, friendly staff, clean facilities, timely estimates, willing to return to purchase another vehicle if necessary timely estimates, willing to return to purchase another vehicle if necessary More

I had a fantastic experience with Mike Rios. He was incredibly knowledgeable, friendly, and efficient. I highly recommend Mike Rios for his exceptional customer service and expertise. He was incredibly knowledgeable, friendly, and efficient. I highly recommend Mike Rios for his exceptional customer service and expertise. More

Greats revive as always . Never going to another dealership . Great service and attitude. Amazing personnel . Never going to another dealership . Great service and attitude. Amazing personnel . More

Sierra is very knowledgeable when it comes to the service department— she quickly was able to help me book an upcoming appointment, and always is so eager to help her customers! 12/10 highly recommend seeing department— she quickly was able to help me book an upcoming appointment, and always is so eager to help her customers! 12/10 highly recommend seeing Sierra! More

I feel they overcharge for service, at least as compared to other service centers. I was told two air filters needed to be replaced and they were charging $120. Similar air filters can be purchased for un to other service centers. I was told two air filters needed to be replaced and they were charging $120. Similar air filters can be purchased for under $20, even the official Infiniti parts are less than $25 each. I was quoted $50 each for two, and $20 labor. I probably shouldn't have blamed the tech, so I changed my rating for him. He did get back to me right away when I had questions. More