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334 Reviews of Coulter INFINITI - Service Center
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January 26, 2013
Great staff, great service, very comfortable waiting area. I have always had an outstanding experience with this dealer. As a side note, the receptionist/cashier who works Saturdays is very pleasant area. I have always had an outstanding experience with this dealer. As a side note, the receptionist/cashier who works Saturdays is very pleasant. I always look forward to seeing her and she always has a smile :) Victoria Freeman More
by Charmsmommy
Employees Worked With
Bryan Gunter / Service
November 09, 2012
This dealership went and has "Above and Beyond" in exceptional customer service and over-all servicing my car to get it to pass emissions! I recently bought my car at another dealersh Beyond" in exceptional customer service and over-all servicing my car to get it to pass emissions! I recently bought my car at another dealership and my issues were not resolved. In desperation to get my emissions to pass, I took it to Coulter Infiniti in Mesa and explained my situation. Within minutes they had my car back with the tech and accessed the problem. The service that was preformed cost more than they quoted but they delivered on their promise did not charge me anymore!! Also they did an overall check on my car and did not even charge me for doing so! To boot, they gave me a beautiful 2012 Infiniti rental car and again it was a NO CHARGE to me for the several days that it was in being repaired. This is what customer service is all about and because of their compassion, integrity and by standing up to the quality of care to their clients, they won a customer and trust me many referrals as well. I wish them much success and good wishes from a very happy customer! Warmly, Marie:) More
by pad45
Employees Worked With
Bryan Gunther, David Woodland and Greg DePaolo
October 19, 2012
had vehicle towed to dealership. Felt I was overcharged on all parts. When I asked him what a $29.99 part was , he told me it was an air filter.Then he just walked away and leftme to pay the bill. If they on all parts. When I asked him what a $29.99 part was , he told me it was an air filter.Then he just walked away and leftme to pay the bill. If they mark up an $8. filter 3+ times I can't imagine what the mark-up on the other parts were. I was never contacted again to see if I was satisfied with their work, although I can say the car is operating well.. More
by nlamster
Employees Worked With
john reynolds
June 23, 2012
I have a 2007 Infiniti G35 Sport and like my car as it handles well and has been reliable. Overall I've been impressed with Infiniti after owning many different brands over the years. I went to this parti handles well and has been reliable. Overall I've been impressed with Infiniti after owning many different brands over the years. I went to this particular dealership for the first time for a scheduled maintenance. Setting-up the appointment was easy and the work was completely in a timely manner. It was a real pleasure working with Gerry Lopez. He seemed to be very knowledgeable about the car. During the service work he kept me updated by phone and he was always friendly and polite. The quality of the work was good and cost was reasonable. I was impressed with this dealership. More
by SanjayP
Employees Worked With
Gerry Lopez
November 19, 2011
I have purchased four infiniti's from this location in the last five years. The vehicle is obviously fantastic and we are planning on purchasing two more within the next year or so. The performance of the the last five years. The vehicle is obviously fantastic and we are planning on purchasing two more within the next year or so. The performance of the vehicle is important, however even more meaningful is the after sale care. Employees like my representative BART BURNS and the service completed by their technicians are really why we continue to purchase and return for service. Bart Burns goes over and beyond in making every vist a perfect one. Thank you Bart for everything you do! More
by rodolfana
Employees Worked With
Bart Burns
November 02, 2011
As a professional single woman I have raised two successful children, reached a very comfortable level in my industry, and can fix an occasional leaky faucet. However, I can admit that I am absolute successful children, reached a very comfortable level in my industry, and can fix an occasional leaky faucet. However, I can admit that I am absolutely terrified at the prospect of buying a car or having one serviced! On the advice of a friend that I really trust, I drove 35 miles to go to Coulter Infinity. I was completely amazed at how helpful the sales staff was...but NOT pushy. Even working through the trade-in of my car and financing of my beautiful G37 went very smoothly and believe me, I can be tough when it comes to negotiating. Next hurdle...first service. Will they be as nice as when I was buying the car? I called Mark Sortino, Service Manager, directly. He spent a good deal of time with me on the phone answering my questions. When I arrived at the dealership he personally looked over my car and took notes then introduced me to Gerry Lopez who is now "my guy" at Coulter Infinity. Gerry got everything done on time...as promised...on budget. Could it be?? Was I going to conquer my auto-phobia? Yes! If this had not been a great experience at both the sales and service level I would have taken my business to one of the dealerships closer to my home. But driving a few extra miles is worth the peace of mind from dealing with a company with integrity. Thank you for restoring my faith in the car industry guys. More
by Sheila Riddell
Employees Worked With
Mark Sortino and Gerry Lopez
September 08, 2011
Bart is the professional you would like to have with any experience with your vehicle. I have purchased four infiniti's in the last four year and the service I receive from my representative throughout the experience with your vehicle. I have purchased four infiniti's in the last four year and the service I receive from my representative throughout the entire organization has been outstanding. My vehicle's are great albeit, the service is the best and one of the reasons I am an Infiniti owner for live. Rodolfo Thomas More
by rodolfana
Employees Worked With
Bart/Mark
July 20, 2011
Thank you for your patience dealing with me, your customer service is king , that is not easy to find this days. Everyone was very professional. Thanks for taking the time to help at a time that was customer service is king , that is not easy to find this days. Everyone was very professional. Thanks for taking the time to help at a time that was stressful. Your are great. See you next time. Theresa More
by theresajane
Employees Worked With
Jimmy Powell
July 19, 2011
ONE OF THE BEST I HAVE EVER EXPERIENCED. THIS SERVICE ORG IS A SALES ASSET AS WELL. dont know what else I can say except to say that your word counter can't IS A SALES ASSET AS WELL. dont know what else I can say except to say that your word counter can't More
by vettnutt
Employees Worked With
BART & MARK
