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Coulter INFINITI - Service Center

Mesa, AZ

4.8
382 Reviews

382 Reviews of Coulter INFINITI - Service Center

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March 29, 2025

My service manager, Scott Shaffer is professional And does a great job. Always answering my questions and helping me with my service thank you. More

by Deborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Coulter INFINITI responded

Hi Deborah, thank you for taking the time to leave a review for us at Coulter INFINITI. We're happy we could meet your expectations! Deborah, we're glad you had such a wonderful experience with us!

March 29, 2025

Always have had a good experience here. Staff is good, and atmosphere is nice. Recommended for Infiniti service More

by Friskeeparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toby Hochstetler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Coulter INFINITI responded

Hello Friskeeparker, thank you; we appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 25, 2025

Took my QX60 in for a fix only the dealer could do. They found another issue and I was told about an hour before closing. I was not given a time line for when it would be available. When I called on Sa More

by kahaushalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toby Hochstetler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rios
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Coulter INFINITI responded

Kahaushalter, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (480) 386-6375.

March 19, 2025

Always responsive to any issues with car and Mike Rios always goes above and beyond to provide great customer service! More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2025 -

Coulter INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.

March 08, 2025

I want to thank Coulter Infiniti for making my service visit GREAT! It all started when my kid got stuck on the side of the road, she call the service department and EVERYONE was super friendly and attent More

by martinez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Said
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Coulter INFINITI responded

Martinez24, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 06, 2025

I like to thank Scott Schafer and the Coulter service department top notch. If you require any service on your Infinity you can rest assured that Scott is the difference between average and professional! More

by Don Barker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Coulter INFINITI responded

Hello Don Barker, thank you; we appreciate your feedback! Scott always strives to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Coulter INFINITI!

March 03, 2025

I always get excellent service and the staff is great. Would recommend this dealership to anyone. More

by cedricgregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Lopez-Torrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Coulter INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Coulter INFINITI!

March 01, 2025

Coulter Infiniti takes great care of the customers by keeping the employees that make us happy! Oops.... I just gave away their secret to success! Mike Rios Mary Ann Sylvia Henry S Matt G Just to More

by stphnbelcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Said
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nader Ghobrial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Goudarzi
March 01, 2025

We had a "check engine" light come on and called Coulter right away. They were able to get it in the next day and assessed it that afternoon. Mike Rios from their service dept stepped me through everything More

by jdholte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Coulter INFINITI responded

Jdholte, we're so glad that we were able to go above and beyond your expectations! We're glad to hear Mike delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 24, 2025

Top notch service in a timely manner. I highly recommend Toby and Coulter to other infiniti owners. More

by mghargartenjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toby Hochstetler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Coulter INFINITI responded

Mghargartenjr, we're happy to hear you had such a positive experience with our team and Toby! We're looking forward to your next visit with us!