Coughlin Marysville GM

Service department is understaffed I believe the guys at the service department is doing the best they can with the time they have. They did a great job on my truck getting it repaired I believe the guys at the service department is doing the best they can with the time they have. They did a great job on my truck getting it repaired in good time. However, it has been pretty consistent having a hard time getting return phone calls. I am familiar with and recognize when staff is made to handle more than what is proper. Unfortunately, this is happening in much of the industry. More

2014 srx Joe was very helpful in our purchase and if the wife is happy everyone is happy. I’m sure in a few months she will not sleep in the car. Needless to s Joe was very helpful in our purchase and if the wife is happy everyone is happy. I’m sure in a few months she will not sleep in the car. Needless to say she is very happy. Note to future customers don’t give up they will work a good deal if you push them hard enough. Thanks guys. More

Always friendly faces and satisified Coughlin marysville service. Great experience, nice warm staff and waiting area. Friendly people and always willing to answer any questions. Very flex Coughlin marysville service. Great experience, nice warm staff and waiting area. Friendly people and always willing to answer any questions. Very flexible with scheduling and repairing needs. More

Service after warranty Purchased used Silverado with the agreement that it had good batteries. Two months after sale batteries started to lose charge. Spoke with my salesman Purchased used Silverado with the agreement that it had good batteries. Two months after sale batteries started to lose charge. Spoke with my salesman and the manager. Sales remembered the conversation. Manager suggested I buy one battery and he would buy the other and he would install them for me (no labor charge). That’s great service after the sale. My next truck will come from them. More

Treated very well and very happy with the buying experience I am very happy with my new vehicle I purchased at Coughlin's Marysville location. The process moved along very smoothly and everything was clearly ex I am very happy with my new vehicle I purchased at Coughlin's Marysville location. The process moved along very smoothly and everything was clearly explained by my salesperson (Dutch Bivens). They had an excellent selection of Colorado's on site and it was also easy to browse the inventory on-line prior to coming to the dealership. Thank you very much Ken More

Very pleased. Very friendly and helpful. And answered all our questions honestly. Met all of our needs. We purchased our lease vehicle and they walked us through Very friendly and helpful. And answered all our questions honestly. Met all of our needs. We purchased our lease vehicle and they walked us through it. Very happy. More

Amazing staff Although I did not buy a car, Harrison was appreciative, professional and kind. I will definitely be back when I'm ready to buy! Thank you! Although I did not buy a car, Harrison was appreciative, professional and kind. I will definitely be back when I'm ready to buy! Thank you! More

Concerned with honesty Dealership alleged car was fixed. It wasn't. Brought it back. They released it saying car was fixed. It wasn't. GM Tom told us there was nothing he co Dealership alleged car was fixed. It wasn't. Brought it back. They released it saying car was fixed. It wasn't. GM Tom told us there was nothing he could do. He swore in front of us and others saying he didn't have to put up with this crap when we questioned the practices. More

Excellent customer service Even after our already agreed upon sales price, Fleet Sales Manager Dutch Bivens, replaced my used 2011 truck's drive shaft and tires with new ones! T Even after our already agreed upon sales price, Fleet Sales Manager Dutch Bivens, replaced my used 2011 truck's drive shaft and tires with new ones! Then after 3 weeks, what we originally thought to be condensation in the vents problem, turned out to be a major AC issue. Dutch and Service Advisor Rich Daubney worked tirelessly to resolve the problem, again at no extra cost! They stood by their product and gained a new customer! More

Battery died It was great as always. Was in bind. Battery died. Live in Columbus but do everything at Marysville where I bought the car. Was just going to have loc It was great as always. Was in bind. Battery died. Live in Columbus but do everything at Marysville where I bought the car. Was just going to have local Chrysler dealership do the battery, but would be 2 days to get the battery. Called Coughlin and got in same day. Was so thankful only charged $50 for labor ones in Columbus was around $100. Thanks as always. More