Coughlin Kia of Lancaster

Took total advantage of my daughter. They took total advantage of my daughter at the sale. The sales paperwork was wrong, gave her the wrong APR for her credit score. One of their sales p They took total advantage of my daughter at the sale. The sales paperwork was wrong, gave her the wrong APR for her credit score. One of their sales people signed the loan paperwork for her when they made a mistake. They didn't send her the temporary title so she could get the registration and tags. When she called the service was horrible, and the male receptionist laughed at her when she insisted on talking to the general manager. These people are some of the reason car dealers are stereotyped as money hungry and dishonest. She did say Chad was sort of trying to make things better, but in the end her overall experience has been terrible. More

Would not give a total price without discussing "options." I had been researching cars, both new and used for a couple weeks and came across this dealership. I found two used cars that I was interested in an I had been researching cars, both new and used for a couple weeks and came across this dealership. I found two used cars that I was interested in and made contact through one of car price internet sites. They responded to me of the "internet price" and wanted to know when I could come in. I am still undecided and had contacted several dealers and asked them for an "out the door" price for the vehicle including tax, title, destination and any other charges. Several other dealers had provided such a price to me. Not this dealership. Their response to my query was: "we need you to come in and discuss possible options before we can give you such a price." Right then, I emailed them back and told them that since other dealers were providing me the information I requested without me going in, I was going to take my business elsewhere since I don't like dealers that try to wheel and deal you in person with "options." Too bad, because one of their cars were in my top 3. More