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Coughlin Kia of Dublin
Dublin, OH
1,002 Reviews
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January 12, 2013
Have you ever got late for oil-change appointment at auto service station? Have you ever waited almost two hours for simple oil change? While waiting in service station, have you ever seen a service man sc service station? Have you ever waited almost two hours for simple oil change? While waiting in service station, have you ever seen a service man scream, yell, and threat a customer like a jerk? By the way, I learned later that Mr. Snyder was the service manager at Crown Kia Dealer in Dublin Ohio. Here is my story of how horribly I was treated by Mr. Snyder with verbal attack and threat, all resulted from my 15-minute late arrival, not to mention about waiting for almost TWO HOURS for simple oil change, without anybody telling me a reason of such long delay. I made my appointment for oil change at 10am on Saturday, with. I arrived 15 minutes late in hurry. Because I was late, I asked whether I should reschedule. But Mr. Snyder simply ignored my question and drove my car off to service entrance. At that time, I saw no other car inside the service building. Thus, I thought that he was going to do oil change within a normal time frame. While sitting in waiting room, I realized that my waiting was unusually getting long. I returned to the office several times, but I could find nobody in the office. While waiting for almost TWO HOURS, no employee came to tell me what was going on. At around 11:45am, I returned again to the office, and finally found the man sitting in the office, who checked me in. I asked him why oil change took so long. He rudely blurted out ‘because you were late for 20 minutes.’ (I was 15 minutes late, not 20 minutes). He said that he would check me out after he took care of another customer. I returned to waiting room and kept waiting again. He did not come to waiting room to get me, and so I went back to the office. I said to him ‘if I arrived too late, why didn’t you tell that I should reschedule at the beginning. He suddenly stood up and screamed at me ‘Don’t yell at me. You sit down.’ I was totally shocked and dumbfounded. My voice tends to have a natural pitch, and, of course, I was not happy about the way I was ignored for two hours. However, I did not mean to yell at him at that time. In reaction to his angry verbal attack, however, I yelled back at him ‘how could you treat a customer like this?’ ‘how could you take TWO HOURS for oil change, WITHOUT ANYBODY TELLING ME WHY?’ He kept blaming that my late arrival was the fault, and screaming repeatedly ‘Don’t yell at me, Sit down, I am going to call police,’ on and on. In the midst of heated argument, I told that I wanted to talk with the manager, but he again shouted down on me ‘I am the manager.’ I asked again ‘I want to talk with your boss,’ but he refused by yelling, ‘My boss is not available now.’ At the end, I said, ‘I won’t come back again for another service.’ He yelled, ‘WE DON’T WANT YOU TO COME BACK.’ He never said a word ‘sorry.’ He scorned me like a child and verbally attacked as if I did something terribly wrong. He was the master of blaming and accusing the other party (me) about something he was entirely responsible for. He obviously tried to overpower me by yelling and threatening in attempt to cover up his own mistakes. I left his office in so much anger that I said ‘SOB.’ Now looking back, he was not worthwhile for me to put such words in my mouth. I wish I just walked away from this SICK man. In summary, I would like to point out the following: 1. The manager said nothing about the problem due to my 15-minutes late arrival, when I asked whether I should reschedule. 2. For almost TWO HOURS of waiting, nobody came in and explained to me why the service was being delayed. 3. The manager entirely BLAMED on my late arrival for such long delay. He never said a word ‘sorry.’ 4. Not only blaming, he also ACCUSED me of yelling, despite he started yelling first. He tried to achieve these by verbal attack and overpower over me. 5. Is the manager supposed to be a model to other employees under his supervision? I was more disturbed by the fact that he is in charge of customer service. 6. I felt that I was mistreated more badly by this man, perhaps because I am an Asian woman. I wonder whether he could treat a customer of majority race in such horrible way. Thanks for reading. More
by YhKim
Employees Worked With
Richard Snyder
January 10, 2013
I unexpectedly bought a new car. crown made sure I was able to arrange for my remote start to be taken out of my trade. Fair on trade value, good price on my new car, great service. able to arrange for my remote start to be taken out of my trade. Fair on trade value, good price on my new car, great service. More
by Tnmcelheny
Employees Worked With
Jake collier, Jake Collier
January 07, 2013
Kathy is a great person to know. Her knowledge of vehicles helps in what to look for in a used car. She knew the dollar amount we were willing to spend and she showed us cars close to our price range vehicles helps in what to look for in a used car. She knew the dollar amount we were willing to spend and she showed us cars close to our price range. The friendliness was in total contrast to the sales event we visited KIA this past summer (2012). The high pressure sale tactics totally turned us off. Kathy's style was no pressure very informative and we wished she had a car that would have fitted our needs. However with sales people like Kathy we have no problem coming back, on off high pressure events, to look for our next purchase. No problem at all in recommending KIA crown for friends who are looking to buy. More
by JOEL&MARY
January 03, 2013
I bought a 2013 Sorento for myself, but my wife liked it so much she wanted it to be her vehicle. So I went back to Crown Kia a couple of days later and traded her car for a second Sorento for myself. Tha so much she wanted it to be her vehicle. So I went back to Crown Kia a couple of days later and traded her car for a second Sorento for myself. Thanks to Jake Collier and Brad Kidder for working out the details. More
by jlb77
Employees Worked With
Jake Collier
December 20, 2012
Buying my new car was hassle-free and quick. This is the third new car I have bought from Crown and I have been treated very well in all three deals. third new car I have bought from Crown and I have been treated very well in all three deals. More
by jlb77
Employees Worked With
Collier, Kidder, Rife, Jake Collier
December 17, 2012
Michael was very helpful and professional during my recent search for a used vehicle at Crown Kia. I would recommend him to my friends and will gladly purchase a vehicle from his in the near future. recent search for a used vehicle at Crown Kia. I would recommend him to my friends and will gladly purchase a vehicle from his in the near future. More
by Enmharris
Employees Worked With
Mike Mastracci
December 13, 2012
He is friendly and very well up to date on all the Kia cars on the lot. He was very helpful in helping us out to get our 2010 Black Dragon Soul Kia. We are very pleased with his salesman ship, and over al cars on the lot. He was very helpful in helping us out to get our 2010 Black Dragon Soul Kia. We are very pleased with his salesman ship, and over all in foe on the Kia. He pushed to get us the best deal too. I would rate him from 1 to 10 as a great salesman, as a 10. I truly recommend him to help you get your next great deal! Tom and I are very pleased to pass on our recommendation to you. Happy Holidays, Becky Rees More
by rees.rebecca
Employees Worked With
rebecca rees
December 10, 2012
All of the people at Crown Kia did a wonderful job! Kathy Moyer was my first contact and she continued to keep me informed even after she moved on to another opportunity at Crown. Jake Collier took ov Kathy Moyer was my first contact and she continued to keep me informed even after she moved on to another opportunity at Crown. Jake Collier took over for Kathy and things transfered over very smoothly. Between the two of them, I couldn't have asked for more help about features, costs, service and accessories. Brad Kidder was the icing on the cake as he described everything that was going on through the whole purchasing process. All of three of them made a great team. I would recommend Crown Kia to anyone looking for a new car. Each person above was very patient, honest and thorough with me and I couldn't have asked for anything else. More
by richcochran100
Employees Worked With
Jake Collier
November 29, 2012
Everyone was very friendly and accommodating. I did not feel any pressure and had all my questions answered about the vehicle I was there to test drive. The test drive route was very nice in which to asses feel any pressure and had all my questions answered about the vehicle I was there to test drive. The test drive route was very nice in which to assess the functioning and handling. My sales associate, Doug, did an excellent job interacting with me. When I am ready to purchase my vehicle I have no doubt we will be speaking again. More
by snailwood
Employees Worked With
Michelle Wood
