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Coughlin Kia of Dublin

Dublin, OH

3.7
1,002 Reviews

5105 Post Rd

Dublin, OH

43017

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Showing 1,002 reviews

January 18, 2018

Recall for engine replacement Excellent communication with Svc Dept, especially with Tom Dick. All transactions handled perfectly. Rental car arranged at no cost. Once again, ve More

by Blackstone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Dick
Jan 19, 2018 -

Coughlin Kia of Dublin responded

Thank you for your five star review. We're glad Tom and the service department communicated well and provided you a rental vehicle to minimize the inconvenience of vehicle repairs. Regards, Crown Kia of Dublin

January 13, 2018

Great People We appreciate the help of Julio Cruz and the other staff who helped us purchase our new Sorento. It was the car we wanted for a fair price. Julio co More

by maredschreck
Recommend Dealer
Yes
Employees Worked With
Julio Cruz, Avery McConnell
January 13, 2018

Great service! Crown of Dublin was extremely helpful in the purchase of my new Jeep Grand Cherokee. Eric B was upfront about everything and did not try to swindle me More

by ColeAnk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Bradshaw, Dan, Terry
Jan 15, 2018 -

Coughlin Kia of Dublin responded

Thank you for your five star review Cole. We're glad you got the vehicle you wanted. Regards, Crown Kia Dublin

January 13, 2018

Best dealership in Columbus If I could give more stars I would. I cannot give enough credit to Mark Andrijowych. I walked in after having a rough experience with another dealersh More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Andrijowych, Avery McConnell
December 31, 2017

Highly Recommended! I had an efficient and rewarding experience at Crown Kia Dublin with Peyton Seay taking care of all the details. Love my (second) Kia Optima!!! More

by TylerzMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peyton Seay, Avery McConnell
Jan 04, 2018 -

Coughlin Kia of Dublin responded

We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Peyton Seay and Avery McConnell took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future. Sincerely, Crown Kia Dublin

December 29, 2017

Dishonest I had a very negative experience with this dealership and with Julio Cruz, in particular. Julio made a verbal agreement about my trade in value and al More

by alexs
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julio Cruz
Jan 09, 2018 -

Coughlin Kia of Dublin responded

Dear Alex, We certainly apologize for any miscommunication regarding your trade in value and the ability to purchase a vehicle on a credit card. Julio did not actually state that we would be able to offer you the $3000 you wanted on your trade when you spoke on the phone, but invited you to come in to discuss the deal in more detail. Referencing you wishing to make the entire purchase on a credit card, it is not just Crown’s policy, but any dealership would be held to the particular credit card company’s warranty / return policies if the full amount is paid via credit card. I do apologize if that was not communicated properly. Prior to you writing your review management did offer an apology as well as offering to take the vehicle back, giving you a full refund. At that time you demanded that we pay all of the finance charges incurred on the loan or you would write a bad review. We feel that we have been honest and transparent at all times during our interactions and are disappointed that you feel otherwise. Sincerely, Marc Wigler, President and General Manager.

December 29, 2017

Great Experience! Mark and Avery were great to work with! They took the time to explain everything and made sure that we got exactly what we wanted. Quick and easy car More

by gregory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Andrijowych, Avery McConnell
Jan 04, 2018 -

Coughlin Kia of Dublin responded

Thank you for your time and feedback. We are delighted to hear that we were able to work with you to get exactly what you wanted! Congratulations on being a new car owner! Regards, Crown Kia Dublin

December 29, 2017

Going beyond Alex Greenland accomodated me even though I was a day late. The work was done in a very reasonable length of time. My only disappointment was that the More

by Happy driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Greenland
December 28, 2017

Best Car Purchaseing Experience Mark Andrijowych was amazing. He showed us 2 different models of the Sorento and I'm glad he did. We were able to make an informed decision and didn't More

by KEG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Andrijowych, Avery McConnell
Jan 04, 2018 -

Coughlin Kia of Dublin responded

Thank you for providing us with a review of your experience. We are delighted to hear that we were able to match you with the right car and within the price range you were looking for. Have fun showing off your new car! Regards, Crown Kia Dublin

December 26, 2017

Eddie Vargo helped me through the entire process. With his help I chose a great car. I am sold on the Kia line, thanks to Eddie. He was very pleasant and funn More

by John Gwinn Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Vargo, Avery McConnell
Dec 28, 2017 -

Coughlin Kia of Dublin responded

Thanks John for your five star review. We're glad Eddie helped you through the purchase process. Regards Crown Kia of Dublin

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