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Coughlin Kia of Dublin

Dublin, OH

3.7
1,002 Reviews

5105 Post Rd

Dublin, OH

43017

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Showing 1,002 reviews

November 18, 2020

Mark Andrijowych is such a wonderful person to work with. He always listens to what you need. I will always go to Mark and Crown Kia of Dublin for my cars! More

by KG
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Andrijowych, Dominick Siclari
Nov 18, 2020 -

Coughlin Kia of Dublin responded

Thank you for leaving Mark this wonderful review! He will be so honored by your very kind words and to know how confident you are in his efforts! We congratulate you on your new vehicle- on behalf of him and the entire team, and we look forward to continue serving you and your automotive needs in the future!

November 13, 2020

I did not have a great experience at this dealership and was actually quite disappointed. In fact, had I been car shopping for myself, I would not have purchased a vehicle from this dealership. I only made More

by PM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Andrijowych
Nov 17, 2020 -

Coughlin Kia of Dublin responded

Dear PM, We apologize that you were not pleased with the purchase experience although happy to hear your daughter is excited about her new vehicle. We do maintain a strict face mask wearing policy as well as follow all other CDC, Covid 19 guidelines – unfortunately, we do find it very difficult as you write to have the staff provide a “friendly smile” when wearing a face mask which certainly could make it appear that the staff is not friendly. As a nurse, you may be very well able to provide different facial expressions to express a smile / friendliness although most of us are still getting used to interacting in a sales environment while wearing a face mask. Again, we certainly apologize - if you would like to discuss this further please contact me at the dealership on 614.799.4666 ext 7812or by email at jauten@crowncars.com Jarrod Auten, Preowned Sales Manager.

Nov 17, 2020 -

PM responded

Thank you for response. You are correct in that wearing masks makes it difficult to see if someone is smiling, however a person’s tone, overall demeanor and even a proper introduction are all very important factors upon initial presentation. I am assuming these things have been taught in sales training long before the pandemic started. Nearly the entire world has had to adjust to wearing masks over these past 8 months. I’m sorry, that in my opinion, is a poor excuse for bad customer service. The fact that you as a Sales Manager are excusing the behavior of your sales staff tells me that this clearly starts from the top down. Based on your response, I don’t believe that further conversation with you will yield a different result.

November 07, 2020

It was a great experience happy about my purchase Of course when you have the right salesman Mr.Mark Andrijowych He help me to get the best deal the right vehicle I will definitely do future business w More

by alaamigdady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Andrijowych
Nov 12, 2020 -

Coughlin Kia of Dublin responded

We are thrilled that Mark could be of assistance to you and provide you with the perfect vehicle, deal, and overall experience! We congratulate you on your purchase- on behalf of him and the entire team. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future!

November 04, 2020

We had just begun looking for something with an extremely high safety rating (that still looked good) motivated by our grandsons whom we sometimes transport. After finding a lot of information on the safety More

by Sandi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peyton Seay
October 24, 2020

Excellent customer service from Mark Andrijowych. He assisted me the whole step of the way and help find the best deal for an excellent certified pre-owned vehicle More

by Desmond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Andrijowych, Alex Greenland, Dominick Siclari
Oct 28, 2020 -

Coughlin Kia of Dublin responded

Desmond, Congratulations on your new vehicle! We are thrilled that Mark could provide you with remarkable assistance and the best possible deal! We thank you for taking the time to leave him this excellent review, and we wish you the safest of travels in your new ride!

October 22, 2020

Peyton Seay just sold me my fourth car from Crown Kia. Peyton and Dominick Siclari, Sales Mgr, went the extra mile in finding an exact replacement car for my daughter's car that was T-Boned by an unlicens More

by sj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peyton Seay
October 22, 2020

Thank you Dallah Abdelmajid for always hooking it up!! Got me the best rate through the banks ! Great service bought a beautiful 2017 Kia Forte from dallah! Always is the best with customer service! Best More

by Abdul1rambo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallah Abdelmajid
Oct 28, 2020 -

Coughlin Kia of Dublin responded

Abdulhamid, Congratulations on your new Kia Forte! We appreciate your business and are pleased that Dallah could provide you with a top-notch experience once again! We thank you for taking the time to share this kind recommendation, and we wish you the safest of travels until we meet again!

October 18, 2020

Had my car in for a oil change and tire rotation. Alex kept me up to date on when my car was ready. Recommend Alex for sure! More

by Sam43213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Greenland
Oct 21, 2020 -

Coughlin Kia of Dublin responded

Sam, We appreciate your business and are happy to hear that Alex took remarkable care of you throughout your visit! We thank you for taking the time to share this positive review and recommendation, and we wish you the safest of travels until we meet again!

October 15, 2020

I just helped my daughter buy her first new car, a 2021 Seltos. Our salesman, Kaiwan Jackson, was outstanding. He was very knowledgeable, friendly, and easy to work with to get the best deal. We are bot More

by Jim H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaiwan Jackson
Oct 21, 2020 -

Coughlin Kia of Dublin responded

Jim, Congratulations to your daughter on her first new car! We are honored to have been able to assist you with this special purchase, and we are thrilled that Kaiwan could make your buying experience so smooth and enjoyable! He will be honored to have earned your kind recommendation. Please let us know if there is ever anything more that he or the team may help you with in the future!

October 15, 2020

Bought a car from Dallah while back, brought my sister and bought her a 2013 sorento sx. Always looks out for us. Recommends best options. We bought a warranty and maintenance. He hooked it up!!! Go see D More

by Waseemabosafi3030
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallah Abdelmajid
Oct 21, 2020 -

Coughlin Kia of Dublin responded

Waseem, Thank you for taking the time to share this wonderful review! We are so appreciative of your continued business, and we are thrilled that Dallah could provide you with an exceptional buying experience once again! He will be honored to know how confident you are in his service, and we are certain that he will provide you with nothing less than the same 5-star service in the years to come! Wishing you the safest of travels until we meet again!

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