Coughlin Chevrolet Buick GMC of Newark

Beyond poor experience I met a salesman by the name of Lenny at the Coughlin dealsership in Newark, OH after I called and requested to test drive a used Jeep this past Satur I met a salesman by the name of Lenny at the Coughlin dealsership in Newark, OH after I called and requested to test drive a used Jeep this past Saturday. This particular vehicle didn't suit my needs. Lenny suggested I get on their website as he would still be able to assist me. In doing my OWN research I located a 2018 Rav 4 at the Toyota dealership in Heath, Ohio. I contacted Lenny the following Monday morning regarding this vehicle. We set up a time that evening for my boyfriend to drive in from Columbus and for Lenny to drive from Newark. I drove the car and loved it as suspected. I was transparent about where I wanted my payments to be. Of course the initial numbers given per the sales manager were ridiculous and much higher than what I was comfortable with. I had requested they provide numbers on both a lease and a 72 month finance. After they worked my deal for a second time, my boyfriend and I decided to leave so I could think about it. I texted Lenny first thing this morning to tell him I decided to purchase the vehichle if they were able to come down from the estimated monthly payment by $20. Shortly thereafter, Lenny requested I call him. He went on to inform me that there was an issue. The numbers were accidentally worked on a different Rav 4!! Ummm... how does this happen? I mean, my credit was ran and they were ready for me to take the car last night. Tyler Workman the general sales manager requested I call him in an attempt to make this right. Yet, my payments were almost $80 higher. Lenny texted through the day and assured me his manager at the Newark location would make this right as e felt horrible about what had happended. He asked me to give them 30 minutes of my time after my work day. He informed me they had a 2019 GMC terrain- $410 a month and he would get me the color I wanted. Well, I get there to find the $410 was a lease. What part of "I want to purchase my vehicle" is so confusing???? He suggested I still drive it and he would look into my payment on a buy. I returned to the dealership and was greeted with a payment in the $500's and was also told they couldn't find the color I wanted. At this point the sales manager came to the table and actually stated he was hopeful I woul have fallen in love with the grey. Soooo, now more of my time is wasted and I am not being heard! The sales manager asked what I would be comfortable with to get me in a car today and expressed how he wanted to make this right. I repeated myself again...He asked to show me the Equinox Premiere. Before driving it, he told me he could get my payments where I wanted for 72 months. I test drove the vehicle and made the decision to proceed. When I returned to the dealership I informed Lenny of my decision. He stated "you realize that is a lease, right?" I was speechless. He repeatedly stated he was here for me and knew that I wanted to purchase the car. He said he overheard the sales manager state he had me "sold on the Equinox". HA! Why at some point did Lenny not speak up and say there is a misunderstanding? Although, how much more clear can someone be when they say "I DON'T WANT TO LEASE." Through all of this Megan and David from customer service has contacted me multiple times. Both extremely nice, but, I am sorry...I honestly don't see the point as nothing was taken care of. We wasted time and energy. This is such a poor reflection of both dealerships. I understand people are human and mistakes are made. But, where was the attention to detail at the Heath location? And the Newark location...how dare them act as if they want to make this situation better. They are shady and a prime example of why buying a car can be such a nightmare! More

2018 Silverado, Double Cab I am very pleased with my purchase at Coughlin Motors, Newark. The sales staff made it a quick and friendly experience. They had a good selection of t I am very pleased with my purchase at Coughlin Motors, Newark. The sales staff made it a quick and friendly experience. They had a good selection of trucks and had exactly what I was looking for. Thank you Coughlin Motors. More

Outstanding salesman, Mr. McCabe My 2018 Buick Encore is exactly what I wanted. From the manager, to sales, to finance dept., I was put at ease immediately. It was a terrific buying My 2018 Buick Encore is exactly what I wanted. From the manager, to sales, to finance dept., I was put at ease immediately. It was a terrific buying experience. More

Good experiences again and again As expected I was treated very well and left with a deal I felt good about. Chris Walker is a very nice and professional young man and will definitely As expected I was treated very well and left with a deal I felt good about. Chris Walker is a very nice and professional young man and will definitely request him for my next purchase More

Thanks I was really happy with my experience they went above and beyond to help me get my truck . Also the salesman came in on his day off to help me. I was really happy with my experience they went above and beyond to help me get my truck . Also the salesman came in on his day off to help me. More

2018 truck It was a Pleasure working with the likes of Jacob and the staff at Coughlin and Newark I had a wonderful time and it was actually a fun experience I w It was a Pleasure working with the likes of Jacob and the staff at Coughlin and Newark I had a wonderful time and it was actually a fun experience I will go on my future purchases to Coughlin’s first and go from there also with Jacob taking over for Rick Watson while I was on vacation did a fantastic job thanks to all More

Awesome staff!!!! We stopped by Newark dealership just to look around. We actually found the truck we had been searching endlessly for!!! Steve made the purchasing proc We stopped by Newark dealership just to look around. We actually found the truck we had been searching endlessly for!!! Steve made the purchasing process easy and answered all of our questions with no pressure to buy! Larry in Finance also had a magic wand that day!!! Words cannot express the gratitude we still feel since our purchase!!! The whole staff at the Newark location were friendly and courteous and we definitely will return in the future!!! Thanks so much!!! More

great experience It was a great experience buying a Buick envision and they helped us understand all of the features. i would buy there again. You can't beat them. It was a great experience buying a Buick envision and they helped us understand all of the features. i would buy there again. You can't beat them. More

Great service experience Bought my Yukon XL Denali from Steve M. in Newark (Great experience as well). It has been service at both Pataskala (horrible experience last time) a Bought my Yukon XL Denali from Steve M. in Newark (Great experience as well). It has been service at both Pataskala (horrible experience last time) and Newark (Great experience both times). I will focus this review on Newark. Brought the vehicle in for one of the included oil changes and to have a couple minor warranty issues looked into. They were able to fix both issues and the oil change in 1/2 a day and they found another issue as well that was covered. I felt that John actually listened to my concerns instead of blowing me off like Pataskala did, which was refreshing, and I think it helped to actually get to the root cause of the issue. I would definitely be back to Newark, even though it is quite a bit more out of the way, but it seems to be worth the drive. A side note, Pataskala used to service my Buick many times without issue, so it may have been a one time problem there as well. More

Great truck and great deal!! We were in and out with our new truck in no time. No hassle and an enjoyable process. A breath of fresh air to find in the car business. We were in and out with our new truck in no time. No hassle and an enjoyable process. A breath of fresh air to find in the car business. More