Coughlin Chevrolet Buick GMC of Newark

Disappointed I was disappointed in the fact that the features that came or did not come with my vehicle were NOT communicated with me at the time of purchase. Any I was disappointed in the fact that the features that came or did not come with my vehicle were NOT communicated with me at the time of purchase. Any time I asked about a feature I was given the answer “I don’t know or I’m not sure”. Also, the vehicle was supposed to have been “detailed” yet it was not unless she did it with her eyes closed. The floor mats were in a pile in the back and were COVERED with dirt/dust, the windows had not been washed, etc. I had to clean the floor mats and then vacuum out the back of the SUV afterwards. There was no gas in the SUV so I had to fill it up or I would have not made the 90 minute trip back home. I understand that I did not purchase a brand new SUV, however, I think I should’ve been treated with the same respect. Most people cannot afford to purchase a brand new car right now so we should not be penalized for that fact. Our salesmen was nice and friendly as a person but as for selling, he was not knowledgeable about the vehicle and I am still having to research on my own about products/features, etc. Also, when asked about the key fobs that should’ve been with the key he had zero clue where they were. The key’s needed to be purchased and programmed by a dealer or locksmith – which I did not know until long after the fact – so I had to shell out an additional $200 to get them replaced. This costly piece of information SHOULD HAVE BEEN COMMUNICATED to me at the time of purchase. More

New Lease Thank you so much to Chad Chesrown for providing me excellent customer service and finding me the vehicle I wanted!! Appreciate his expertise in veh Thank you so much to Chad Chesrown for providing me excellent customer service and finding me the vehicle I wanted!! Appreciate his expertise in vehicles. More

I'm reviewing my service done recently! I'm satisfied with my service done on my 2015 Chevy Silverado Diesel truck! Thank you very much! with my service done on my 2015 Chevy Silverado Diesel truck! Thank you very much! More

Worst customer service and car buying experience in my life. Not enough space to explain everything here. So here are few. Called when they opened and told them i was interested in a car from pataskala to life. Not enough space to explain everything here. So here are few. Called when they opened and told them i was interested in a car from pataskala to find out if they had anything on the newark lot similar. They said no but they would go pick it up before i could get there are 4:30. At 4:15 received a text that they couldnt get it there by then but would let me test drive something similar. And if i like they would have it brought down that day. Spent fours hours going back and forth with this jerk that told me that we needed to “work” with him, when he was not willing to do anything to work with us. I ended up caving because i liked the vehicle so much. Then they told me oh we cant get the car here today but will have it ready for you to pick up “first” thing the morning. Once we had all the paper worked signed and they got our down payment, the “first” thing in the morning turned into 11 am. The following day I contacted them at 10:50 am and they told me that “oh we need to move it to 12”. I show up at 12:15 pm and the same jerk they told me i needed to work with him had the nerve to say oh i didn’t know you were coming this early. My people left about 45 min ago to get it and should be back soon. Finally 1:20pm rolls around and they finally show up. He then tells me will just be a few minutes they are going to clean it up for you. I noticed the girl that drove my car from pataskala had a bag of fast food. Didn’t think too much about it at the time. At 1:45 they come out and say that it is ready to go. Took me out and showed me the car. I noticed that the trim was all smeared up looking and when i opened the driver door to get in its all muddy. Because i was already there way longer than i should have been i decided not to complain because i need to get back to work. Later that day My wife asked me when i was going to get the poly shield for the pant and interior that we paid $599 for. Because i was in a hurry I totally forgot to ask them when to come back and do that. So i contacted them again and was told “oh that was already done”. But i know for a fact that it wasn’t done because the car was there for 25 min and know that it is impossible to wash dry and clean the inside out along with applying the protection to both the inside and outside. Another reason i know it wasnt done was because the outside was all smudged up like it was washed or dried with a dirty towel. And to top it off the interior had the girls hair along with crumbs from her fast food. My wife warned me that i should not have signed the papers unless the car was down here and i should have listened. These people do not car about anything except making a sale. I would not recommend this place to anyone unless you want to be treated like you dont matter or unless you like being lied to over and over again. No social distancing no mask and nothing else to prevent covid 19 either. More

We had a wonderful experience today. Thanks Chad for getting me into the vehicle I had my heart set on. You made the experience painless! getting me into the vehicle I had my heart set on. You made the experience painless! More

Thank You Lenny I would like to that Lenny Schlernitzauer for all his hard work in helping us to get the truck that we just brought it from I would like to that Lenny Schlernitzauer for all his hard work in helping us to get the truck that we just brought it from More

Bought a 2020 SierraHD See Lenny Schlernitzauer to purchase a new vehicle. He treated me fairly and with respect when I purchased my new truck on 4/3/2020 See Lenny Schlernitzauer to purchase a new vehicle. He treated me fairly and with respect when I purchased my new truck on 4/3/2020 More

I would highly recommend everyone to check out Chad Chesrown when they go to this dealership. He is the best of the best. I refuse to buy cars from ANYONE else. I trust Chad as he works very hard And i Chesrown when they go to this dealership. He is the best of the best. I refuse to buy cars from ANYONE else. I trust Chad as he works very hard And is determined to get something not only of good quality and for your price range but also good for your family. Chad is amazing and will be going to him for years to come. More

Katie was great , very patient as I shopped for a truck. She was professional and organized. Katie made sure she understood what I would be using the truck for to mak , very patient as I shopped for a truck. She was professional and organized. Katie made sure she understood what I would be using the truck for to make sure it would meet my needs and do everything I ask of it. We sat in several trucks and drove a few, we discussed total price, monthly payments, available rebates, and what to expect on every truck we looked at. She was very patient and it was a pleasant experience throughout the whole process. The financing was easy, Jeremy was great also, being self employed sometimes makes it a little more challenging, but Jeremy shopped rates and I had several banks to choose from. I would recommend Katie to anyone. More

Decided I wanted a new truck and the transaction was flawless. Tha salesman,manager and finance dept were very knowledgeable and helpful. I will buy from Coughlin Newark again. flawless. Tha salesman,manager and finance dept were very knowledgeable and helpful. I will buy from Coughlin Newark again. More