Coughlin Chevrolet Buick GMC of Newark
Newark, OH
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Mike was very friendly. He answered my call when he was out of the office and even when he was home sick in bed. Charlie was very nice. He returned my calls...all of them. He answered my many questi out of the office and even when he was home sick in bed. Charlie was very nice. He returned my calls...all of them. He answered my many questions and went above and beyond in helping me even with additions to the car that had to be done where I lived which he did not have to do. Jeremy explained all the services offered by toyota in detail. We did not understand the actual charges and the actual interest rate of our contract and he called and ask what he could do to help. He took the time to make calls and see what was needed to help us out. I was very happy with all the end results of our experience with Coughlin in Newark. I wish we lived closer so we could see how your service department is..but, living in West Virginia, that is not possible. And, it says something about the place...we drove 3 1/2 hours to do business with them. We love our car...and we are very excited. Thanks again, Carol and Jeff Taylor :) More
This review has been amended to reflect the efforts of the Coughlin management team to resolve my issues. They are written at the bottom of my original review. Overall, I am satisfied with my experien the Coughlin management team to resolve my issues. They are written at the bottom of my original review. Overall, I am satisfied with my experience especially with my salesperson. However, I am not happy with my purchase. When I first looked at the truck I purchased, I voiced a concern about the unusually high tire tread wear compared to the number of miles on the truck. My concern was forgotten due to the unusual time it took to perform all the necessary paperwork. Before I came back to complete the paperwork, I called and voiced my concern again. I was told by the manager that this should have been addressed earlier and that he would not make any further arrangements due to the amount that was taken off the sale price and the amount that was added to my trade-in. I told them I had voiced my concern earlier and the sales person confirmed this and regardless, I thought it was horrible that I was going to have to spend a substantial amount of money putting tires on a vehicle I just purchased and payed almost $30,000 for. I made several other calls and was told to call back when a particular manager was there but I have been unable to reach anybody willing to help. I would appreciate any help I can receive on this matter. Thank you so much. Eric K. Ludwig After receiving calls from several members of the Coughlin's management team, it was obvious they were more than willing to do whatever they could to correct any problems or concerns I had with my purchase. They agreed to sell me tires at cost and then split the total bill with me. They ordered me a good quality set of tires and scheduled a time to have them installed. I feel much better now about my purchase knowing I will not have to spend a great deal of money on tires in the near future. I want to thank the Coughlin team for their efforts in resolving this problem. Sincerely Eric K. Ludwig More
Tyler was great to work with at the Toyota store and I feel like I got a fair price. Working out the finance part with Tim took longer than it should have and I would have like to have seen more options feel like I got a fair price. Working out the finance part with Tim took longer than it should have and I would have like to have seen more options since I had already filled out the online application and been approved the day before. However, at the end of the day, my family and I are happy with our new purchase and would recommend the dealership to anyone. More
I looked far and wide on the internet for a used car for my daughter. I found the car at Coughlin's in Newark,called Mike to confirm it was the right car for her and set up an appointment.We drove 100 miles my daughter. I found the car at Coughlin's in Newark,called Mike to confirm it was the right car for her and set up an appointment.We drove 100 miles and it was worth it.The car was flawless and the "tag team" of Mike D. and John J.made for a smooth transaction.Highly recommended!Thanks guys! More
I WORKED WITH 3 VERY NICE GENTLEMAN AT THE TOYOTA STORE...My salesman, sales manager, and Mr King (I think his name was) the one that made the final decision and did the final paperwork! they were STORE...My salesman, sales manager, and Mr King (I think his name was) the one that made the final decision and did the final paperwork! they were all very nice, helpful, made me feel confortable, I would recommend that dealership to anyone! Was very happy with my expierience More
My partner (Dan) was in Newark putting flowers on his moms grave on Mothers Day. He drove through your dealership and noticed you had the Nissan Versa. I was in the market for a small car to give my son moms grave on Mothers Day. He drove through your dealership and noticed you had the Nissan Versa. I was in the market for a small car to give my son for graduation and he told me about a car you had. He also told me he had done business with you (Matt) before. I asked him to make a call for me and Matt and Andy handled my finance application for a loan. I was amazed at how nice these gentlemen were (not every woman likes dealing with salesman, especially car salesman) and how pleasent the whole experience was. I felt comfortable at the dealership and Andy was nice to talk to and work with. I also want to thank him for showing me everything on paper prior to going into the finance department. Tell everyone I said Thank You! Diana Lester More
I found the perfect new 4Runner online. Matt Dillon, the Internet Director, helped answer all on my questions about making a long-distance purchase like this. He made sure it was a safe and easy transaction Internet Director, helped answer all on my questions about making a long-distance purchase like this. He made sure it was a safe and easy transaction, being that I live in Florida. Matt even met me at the airport, and the 4Runner was just what I was hoping to see. More
i would refer this dealrship to other people. very pleased with matt's help on our leasing our car. weh ad never leased before and we love it and the car. have know th coughlin family all my life. gre pleased with matt's help on our leasing our car. weh ad never leased before and we love it and the car. have know th coughlin family all my life. great family and great dealership. will be back to buy of lease other cars'from them. More
I had a wonderful experience. Matt found the exact car that I was looking for at a fantastic price. He also delivered it to me 6 hours away. He made everything so easy and was always in touch right away that I was looking for at a fantastic price. He also delivered it to me 6 hours away. He made everything so easy and was always in touch right away whenever I had a question. When my car was totaled 3 months later, he was able to find the exact same car for me again and deliver it once more. More