Coughlin Chevrolet Buick GMC Cadillac of Circleville

The service department needs serious help. I have had my vehicle in twice for service, and both times there were issues. The first time was for a recall where sensors had to be ordered. When I have had my vehicle in twice for service, and both times there were issues. The first time was for a recall where sensors had to be ordered. When I scheduled, I was told I had to do so twelve weeks out. This seemed excessive, but okay. Fast forward twelve weeks. I take the day off work, take my vehicle in for the work, only to be told they didn't have my parts. I understand that things happen, but the least they could have done was called me ahead of time to let me know the parts were not available and I would need to reschedule. My latest experience included me making an appointment for service due to a check engine light being on. I made appointment for 8:00 AM, drop it off, provided the OBD code, which indicated it needed a new glow plug. Fast forward to 2:00 PM, no call, no estimate, nothing. I call up and told that they are short staffed, but the service adviser said he was going to go help to get it done. I called back at 4:45 and was sent to voice mail. Okay, worst case scenario I'll get my truck back Saturday morning. I call at 10:00 AM, and I am sent to voicemail. I leave a message, which went unreturned, called back at 2:00 and asked for the manager. Again, I get sent to a voice mail. No returned call. I call back at 4:00 PM.....yep you guessed it, was sent to someone's voice mail. So, come Monday, I again do not have a vehicle for work. Three times now I have had to miss work due to the lack of communication and follow through from this dealership. I understand things happen, but it's not acceptable to be ignored. This dealership clearly does not care about its customers. Oh, by the way, as soon as I turned on to US 23 today the check engine light came back on................. More

I purchased a 2018 Chevrolet Colorado and i did the deal with Randy Reece. Randy was very professional with the whole deal and was able to help me find the truck I was looking for. Randy went over everythin with Randy Reece. Randy was very professional with the whole deal and was able to help me find the truck I was looking for. Randy went over everything smoothly and explained everything in detail and was very helpful More

Theresa did a great job of making me a great deal on my new GMC Sierra Denali truck. new GMC Sierra Denali truck. More

I worked with Randy Reese to get a Chevy Blazer and now a Camaro. He went above and beyond to help me find exactly what I wanted!!! I know that he will be the first one I contact when I am ready for my next Camaro. He went above and beyond to help me find exactly what I wanted!!! I know that he will be the first one I contact when I am ready for my next vehicle. More

I bought my new 2022 GMC Sierra from Coughlin Circleville and couldn’t be happier! Randy Reece was a pleasure to deal with and was very responsive to my questions even on his days off. He also made me feel c and couldn’t be happier! Randy Reece was a pleasure to deal with and was very responsive to my questions even on his days off. He also made me feel comfortable with the deal that we made. Still even after the sale he checked in with me a couple days later to see how I was enjoying the truck! That is how you know someone cares about what they sell and the customer. I will be giving my business to them again when my time comes for another vehicle! More

Had my truck serviced at Coughlins Circleville,they always do great work.I always go here to get work done on my Silverado. always do great work.I always go here to get work done on my Silverado. More

Coughlin Circleville Ohio has the best service department. The service team were helpful and fast. I can't praise them enough! department. The service team were helpful and fast. I can't praise them enough! More

Very nice buying a new truck from this dealership. Always a good experience when i deal with Theresa.....she is the best sales person I have ever dealt with and believe me I have tried dealing with a lot of a good experience when i deal with Theresa.....she is the best sales person I have ever dealt with and believe me I have tried dealing with a lot of them. More

Service and repair were great! Pricey but that is not the service guy or the repair man's deal. the service guy or the repair man's deal. More

We bought a 2021 Blazer and my wife is thrilled! The customer service was top notch and we recommend this dealership without a doubt.. Jodie Bell, Ben Stroup and Susan Sikora treated us like we were the customer service was top notch and we recommend this dealership without a doubt.. Jodie Bell, Ben Stroup and Susan Sikora treated us like we were their only customers and we appreciated that. Highly recommend going to see them if you are even thinking about buying or trading in a car or truck. More