Costa Mesa GMC

Unethical dealer, did not keep promises, pads sales prices Unethical dealer, misrepresented vehicle, did not keep promises and tries to pad deals with dealer add-ons. The epitome of a bad car dealer. Went Unethical dealer, misrepresented vehicle, did not keep promises and tries to pad deals with dealer add-ons. The epitome of a bad car dealer. Went to purchase a used truck from them, agreed on a price over the phone, was told they would deliver the vehicle to us. First quote comes to us and its padded with glass etching and other items not even on the truck. Then after being forced to come to the dealer the truck wasn't ready and had damages and missing features from the listing. Finally when trying to buy the car forced to wait 1.5 hours for the finance guy. Even after all that they wouldn't pay the $25 uber fare for us coming to the dealer a 2nd time. Ultimate pettiness and bad customer service. More

Run Far Away! I live out of town and saw a vehicle posted by this dealership on a website. On the website, the price was posted as one amount and so I called over I live out of town and saw a vehicle posted by this dealership on a website. On the website, the price was posted as one amount and so I called over two weeks trying to get something set up, so that I could come into town and purchase the vehicle. I spoke with two different people at this place trying to get the purchase done. They would not budge on the price, even through I am coming from a distance. They would do nothing to help get this vehicle to me, even though I ended up telling them I would pay the full purchase price. I kept trying to speak to someone in person and they would not answer the phone, but would text me the prices. About a week passed of trying to get something worked out, and after I told them I would pay the full price, they then texted me a "new price" for the car, which was higher than what was initially advertised. Run far away from this place. Unhelpful, uncooperative and they just don't care! More

Great Service Never Goes Out of Style My experience working with John Vona and the whole staff at suburban Cadillac was just tremendous. I always felt appreciated and John was always lis My experience working with John Vona and the whole staff at suburban Cadillac was just tremendous. I always felt appreciated and John was always listening to my wants and needs. This was the second Cadillac dealership I visited while shopping for a CTS-V. It was Suburban Cadilac that won my business because they still believe in servicing their customers and I appreciate that a great deal. I don't want a deal. I want a trustworthy partnership and a dealership that I can comfortably visit for all service needs. I cannot say enough about how great I felt working with John and taking ownership of my 2018 CTS-V. I highly recommend Suburban Cadillac. Oh, and Cadillac is definitely not for your dad alone anymore! More

VERY, VERY GOOD Service was very good, quoted price was spot on and no surprises ??Extremely HAPPY will comeback again. Oh almost forgot the waiting room was one of t Service was very good, quoted price was spot on and no surprises ??Extremely HAPPY will comeback again. Oh almost forgot the waiting room was one of the most comfortable ones I've been in. More

Silver Sierra 1500 SLT Crew Cab Buyer 8/8/17 & my Bird Baby Being a people person and having been in Sales forever I knew what I wanted. That being an easy no pressure deal at a great Price with minimum time Being a people person and having been in Sales forever I knew what I wanted. That being an easy no pressure deal at a great Price with minimum time wasted. I looked for around 6 weeks for my new Work GMC. My 1998 GMC Suburban had done it's job well with 233K miles on it. So I visited 3 South County Dealers to see what was New. Everyone was Quoting me some OK prices, however I told them right from the Start I needed it in writing for my Partners Review. No one wanted to take the time do that. Some mentioned that I would just shop it around. I had neither the interest, time nor intention to do that. So I found Suburban GMC online. I was welcomed Warmly by Kate who listened to what I was looking for. In turn she connected me with Dennis B. the Sales Manager. I explained what I was looking for and the need to put it in writing. Dennis said absolutely! I stopped in looked at a couple and drove a couple with Joseph & Tony. Then Dennis gladly put it on Paper, 3 different ways at my request and without hesitation. Moreover at a better price than I had been quoted. In the following days he and Kate answered any and all my questions. Tuesday August 8th we dropped in with an appointed time with Joseph who got the Paperwork Rolling. Next thing we knew we were sitting in Larry Tabarez's (Finance) office who quickly and efficiently prepared the Transaction as the Knowledgeable Pro he is. Heck Joseph even followed me back to my home in Laguna Niguel to Hand Deliver my New Truck to my Driveway. In the end I got exactly what I was looking for, including the best Price. I highly recommend this Group of relaxed and friendly Professionals. More

Great GM The GM is awesome! He truly cares about the customer. I will definitely recommend this dealership to anyone in the market for a new car. We are very h The GM is awesome! He truly cares about the customer. I will definitely recommend this dealership to anyone in the market for a new car. We are very happy with our new enclave and the final puchase experience was amazing. Thanks Dennis!! More

Excellent service by Fred Lockett First experience here and everything went smoothly. Car was done when promised even though they had to perform additional items (30K service plus whe First experience here and everything went smoothly. Car was done when promised even though they had to perform additional items (30K service plus wheel alignment and evaporative A/C service) which I approved. Once they checked out my Escalade and recommended I have the additional items done I was happy they were so thorough. More