Costa Mesa GMC

I should've read the reviews before visiting this place, and I should've gone with my gut feelings and walk away from this place when I had the chance. Long story short, I purchased a NEW vehicle that cost and I should've gone with my gut feelings and walk away from this place when I had the chance. Long story short, I purchased a NEW vehicle that costs over $90K, and come to find out at the end, it's missing a 2nd set of keys to that vehicle. I finally got ahold of my sales rep (after multiple attempts via phone calls and email) and was told that I'd have to take the vehicle in to service department to order the key. That raises a RED FLAG. How could you lose a key to a 90+K? Shouldn't all of the keys be in safe keeping i.e. a lockbox and/or a safe? Have a check-in, check-out log system? Note, I'm not the first person that they have lost a 2nd set of keys, check their main webpage reviews. Going back to the missing 2nd set of keys subject, will my vehicle go missing at some point? Even though it's equipped with antitheft GPS? Will my personal property be secured inside the vehicle? The 2nd set of keys is in someone's hand; it's unaccounted for. They'll take your money in a heartbeat (sales), but when you ask them to thoroughly search for it, they'll just refer you to another department. More

I wish I could leave negative stars for how I am being treated. I purchased a used Yukon from them a month ago. One of the rear entertainment screens was damaged by the previous owner and they said they treated. I purchased a used Yukon from them a month ago. One of the rear entertainment screens was damaged by the previous owner and they said they ordered the part and will contact me to bring the car back to replace it. Each week I texted Kamron who I dealt with to test drive and buy the car. The used car manager Kian said they replace these screens often about 3 every day it should be no problem. I texted Kamron once every week for the last 4 weeks and his response is the same. That it is on order and someone will contact me when it comes in. Now that it has been a month and my child is asking me daily when will his screen work I am getting frustrated. I called on Tuesday and the receptionist lady was extremely rude, unpleasant and sounded like she hated her job. She sent me to a generic voice-mail multiple times and each time I routed back to her she would give me her generic hello message even though I just talked to her 30 seconds ago. She finally took my name and number and issue down and said she will give to Kian. No call back. Wednesday I called again and talked to a guy in sales. He also took my name and number down and that he will give the message to Kian. No call back. Thursday I texted Kamron and he said Kian sent my number to service for them to call me. I told him it's not that and Kamron said service will still call me Friday. So here we are Friday still no call from Kian or service. I am beyond frustrated and feel that they do not care about me. If I didn't live so far I would come in and find out where my replacement screen is but this is beyond absurd. I am so mad and sad and disappointed. I hate how I am treated. More

Dont buy a car here. customer service is terrible. I bought a 90,000 car here turns out its a lemon. I called to cancel my gap insurance and Reymond hung up on me 2 times customer service is terrible. I bought a 90,000 car here turns out its a lemon. I called to cancel my gap insurance and Reymond hung up on me 2 times so rude. Way to treat your customers and better yet I wrote a review on google and its a old employee number thats listed to contact for help. I called him and he stated " I dont know why they are still giving my info out" More

The buying experience went well and I was able to get what I was looking for. It was the process after that which I’m still having issues with. At this point they have not fulfilled their end. I would no what I was looking for. It was the process after that which I’m still having issues with. At this point they have not fulfilled their end. I would not but another vehicle from them More

I got my vehicle here and the salesman was great,,,overall I would say the purchase experience was not very good... Then I took it in for service, and that was a nightmare. No customers in the great,,,overall I would say the purchase experience was not very good... Then I took it in for service, and that was a nightmare. No customers in the service bay, however four employees standing there nobody said hello or can I help you ,, not a word. I had to challenge one of the service advisor's ( Frederick Lockett) to say acknowledge me and when he did, I told him I had an appointment and he asked for my phone number and looked up and said no you don't. "There's nothing showing here and we're really busy"... I said well here's my appointment(on phone) and here's the email from Lianna thanking me for making my appointment and looking forward to seeing me that morning. After he went in the back, he came out and said oh Desiree made the appointment but you're here for a safety recall and my service manager says that the software isn't really ready so we're not gonna do it..."give us a call in a couple of months"...Needless to say unfriendly, unhelpful, I even sent an email to Lianna who had reached out to me prior to my visit and told her I had a poor service experience. That's all I said and she never responded!! After 30 years in the customer service industry, I can tell you there is a definitely a management issue at this dealership, I will not service here, nor will I purchase another vehicle from them. I called over to Tustin Cadillac that same day right after I drove out of their service drive and Tustin said absolutely we can do it. When would you like to bring it in? I brought it in to Tustin Cadillac and they were awesome ...terrific service and they fixed everything that the Costa Mesa said to give them a call in a couple of months. Bottom line is just stay away from the Costa Mesa Cadillac dealership... More

I preface this review with the fact that I have never left a negative review for any business and understand that people have bad days, products have occasional issues, etc. However I feel compelled to left a negative review for any business and understand that people have bad days, products have occasional issues, etc. However I feel compelled to make the dealership owner group and other potential customers aware of the unethical and potentially illegal false advertising practices employed at the Suburban Buick, GMC and Cadillac of Costa Mesa. Without further ado, here's the tale of my attempted experience in buying a new 2022 GMC 2500 HD from Manny and his team at Suburban. I'd been looking high and low for a few months for a GMC 2500 Long Bed, Double Cab, 6.6 gas, 4x4, lower trim level. Of course I could order one but I wasn't excited about paying MSRP for a vehicle that the dealership only has to order and has no other risk or expenses involved in the transaction. When I stumbled on this particular truck at Suburban, the price was well below MSRP. So even though I'm located in Kansas and the truck was in California I got a quote for shipping and called up the dealer to ask about handling the transaction remotely and for a video walk-around of the truck. Salesman Number 1 (can't remember his name) said it wasn't possible for them to do sales remotely and I must be present. I said that seems odd but send me the video and I'll book a flight to do the paperwork. Waited a day and no video. Call back the next day and #1 answers the call. Asked him where the video was and without answering transfers me to Salesman #2, Manny Heredia. I explain my interest and ask for the video. Quicker than a scalded cat, Manny said I have to tell you that the vehicle is no longer on sale, the price has gone up. I replied, "On sale? It's been the same price on your website for at least a week since I saw it and it never once was listed as a sale price or provided a date the sale would expire. So how was it "On Sale" He responded things go on sale all the time and the sale is over now on this one. Maybe it will be on sale again in the future. The price was raised by approximately $3,000. Now I'm no big city lawyer but how this vehicle ironically changed price from one day to the next once they learned of my interest seems suspect. It wreaks of a classic bait and switch technique that makes peoples stomach turn at the thought dealing with car salesmen. This outfit is more crooked than a barrel full of fish hooks, and as for Manny why he's slicker than a boiled onion. More

I went in to Suburban Cadillac of Costa Mesa, CA to purchase the XT5 I had been leasing through GM Financial, which was at its lease termination with option to purchase at set/fixed price. Intention wa purchase the XT5 I had been leasing through GM Financial, which was at its lease termination with option to purchase at set/fixed price. Intention was to do this as a cash purchase - a seemingly very straightforward purchase of what was virtually my own vehicle anyway. As part of finalizing the paperwork, Suburban Cadillac insisted that I had to pay $995 for a safety inspection of my vehicle. After much back and forth with Suburban, and as they would not shift away from this, I finally relented, just to move on with things. Astoundingly (or maybe not, in hindsight), Suburban never performed any safety inspection, never provided any safety report/recommendation, etc. No one from Suburban ever had the keys to the car, didn't take it into the shop, didn't look under the vehicle, didn't open the hood, etc. Basically, the $995 'safety inspection' was just a farce, really more like a fraud. Just a way to extort money from customers, while providing no added-value and no added-service. I would strongly advise folks to avoid this dealership, or proceed with Suburban only with great caution and skepticism. Suburban Cadillac does not appear to be a trustworthy or ethical dealership - to say the least. More

My family and I had visited the dealership regarding a 2018 Mazda CX-5 that had been advertised. Unfortunately, the car had been sold. But the salesperson answered several questions I had regarding the 2018 Mazda CX-5 that had been advertised. Unfortunately, the car had been sold. But the salesperson answered several questions I had regarding the used car market which was very informative and appreciated. More

Online buying quote/deal/ offer does nothing. Since the dealers refused to help me, I tried numerous times to make offers online and got no response. dealers refused to help me, I tried numerous times to make offers online and got no response. More