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267 Reviews of Corwin Toyota of Fargo - Service Center
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January 24, 2022
Very poor customer service. I called the week prior to make an appointment to have a new key cut for our Toyota Rav4. I was told by Scott, in the service department, that it would be about 15-20 minutes a make an appointment to have a new key cut for our Toyota Rav4. I was told by Scott, in the service department, that it would be about 15-20 minutes and it was scheduled for Monday the following week. This was after I told Scott what type of key we needed and provided the VIN number (of which we he didn't even ask for). He transferred me to Lori, in the customer service department, to get a price quote as my daughter was bringing the vehicle in. Lori quoted my $80. My daughter brought the vehicle in and waited an hour and a half!!! Not to mention, when she got there, Lori asked her what type of key she needed. I had already explained all of this when I scheduled the appointment. Good thing my daughter knew what type of key I wanted. The total bill was $137!!! That is hardly the $80 that I was originally quoted. I can understand this, but to make someone wait for an hour and a half after being told it would only be 15-20 minutes, is TERRIBLE!! You should be ashamed of yourselves. Our time is just as important. Don't get me wrong, I understand if you were busy. Then, at the very least, come out and let my daughter know it is going to be longer than expected!!! Very bad customer service from the beginning. We are a family of five, looking for 2 new vehicles, we will not being doing it at Corwin Toyota. More
by jenp101
Employees Worked With
Scott and Lori were the only 2 we worked with.
December 08, 2021
It was difficult to rate. The quality and level have gone down since 2013...disappointed. one employee who worked on cars has been fired. He broke the stem on my tire so he could replace it. I only had st down since 2013...disappointed. one employee who worked on cars has been fired. He broke the stem on my tire so he could replace it. I only had stopped in to check tire air pressure. That trip cost me $99. After my car accident, I decided to get another RAV 4. I felt hustled by a person in service and sales. I got an average deal, high end of Blue Book reviews. Recently I had an appointment to bring in my car to change out to eat snow tires. Service person said it wasn't busy. Well, i was there at 1:00 and i didn't get my car until after 4:00. About 3:00 i tried calling the service person's cell. It went to VM. They looked and couldn't find him....said he probably went to lunch. When I found my car it was in the bay area and no one was doing anything...no tires..no employee. When this service person came back..I've know him for 8 years...he said, "Oh, I thought you had already gone." End result I rated my 2011 RAVE 4 a 4.7. I'm rating my 2016 RAV 4 a 3.5. I won't buy another Toyota because the quality of the SUV and the service department has been a disappointment. My next vehicle will be an EV and the brand won't be Toyota....so disappointing all around. It wasn't always that way, but customer service and the words spoken do matter. More
by lstralo
Employees Worked With
I don't wish to comment further.
September 10, 2021
This dealership is the first amongst the rest and will This dealership is the first amongst the rest and will always do business with this dealership. I will also recommend my friends and family members. This dealership is the first amongst the rest and will always do business with this dealership. I will also recommend my friends and family members. More
by kumbatroyah
March 11, 2021
Unimpressed in the strongest sense of the word. They are disrespectful. They don't value your time. Went in for a recall, they had the car for 4 hours and then realized they didn't have the necessary part ( disrespectful. They don't value your time. Went in for a recall, they had the car for 4 hours and then realized they didn't have the necessary part (on a Toyota recall, of which they have the correct VIN etc!) They are just unwilling to work with their customers. Will try my best to avoid this dealership going forward. Used to be much better in the past, but have declined recently. More
by Unsatisfied customer
Employees Worked With
Jennifer
December 03, 2020
I have been in for oil changes & 3 months ago I was in had the o/c the drain plug was stripped out & they put in a larger plug which didn’t seal. They ordered a new plan but It was the wrong one.Not going had the o/c the drain plug was stripped out & they put in a larger plug which didn’t seal. They ordered a new plan but It was the wrong one.Not going back in.Very unhappy with the work. More
by rlforsman57
Employees Worked With
Jennifer
May 14, 2020
Good experience from start to finish. Salesman, sales mgr, and finance guy were great. Would buy another vehicle there. Planning on using service dept for oil changes mgr, and finance guy were great. Would buy another vehicle there. Planning on using service dept for oil changes More
by Rick
Employees Worked With
Tyler Jesnsen, Amina Kuloglic, Eric Flick, DJ Elliott
January 13, 2020
DJ is a blast to work with! He has great energy, is very knowledgeable, demonstrates great initiative, and is hardworking! Anyone who works with him will see that! knowledgeable, demonstrates great initiative, and is hardworking! Anyone who works with him will see that! More
by Alyse
Employees Worked With
DJ Elliott
December 14, 2019
I received horrible customer service. I took my vehicle in because my check engine light was on and I was directed towards the lounge area. I was NOT told to talk to anyone. I waited for over an hour only in because my check engine light was on and I was directed towards the lounge area. I was NOT told to talk to anyone. I waited for over an hour only to discover my vehicle hadn’t been touched. When I informed someone, they told me I should have talked to someone sitting at a desk (what they should have told me in the first place). I’ve never worked with anyone in the desk area before so how was I supposed to know? I received no apology from anyone. I was just told to come back the next day. What a waste of time. Absolutely disgraceful. More
by CarolDanvers
Employees Worked With
No name.
March 15, 2019
Poor customer service Will not be back. Bought vehicle in 2015. They always did a great job servicing vehicle through the years. Service department associates couldn't be Will not be back. Bought vehicle in 2015. They always did a great job servicing vehicle through the years. Service department associates couldn't be friendlier. Had appointment in late February to inspect engine for fluid leaking on ground and on some parts of engine. "Head mechanic" said there was nothing wrong. When I questioned his findings by opening hood and showing him fluids on hoses he was very rude and took offense to me questioning his findings. He walked away. The woman who was assigned to me was very apologetic and could see the fluids also. Not being a mechanic, she said there was nothing she could do. Took vehicle to another Automotive service center and found the leaks were transmission cooler lines and a power steering line. Easy fix. Problem solved. Apparently Corwin didn't want my business anymore. No, I do not, nor will I recommend Corwin Toyota. More
by Happytoleaveguy
Employees Worked With
Head mechanic
March 04, 2019
Outrageous place Needed a new alternator, was quoted at $550. Ended up paying over $100 more than that, I am sure due to them not having on hand the part needed (altho Needed a new alternator, was quoted at $550. Ended up paying over $100 more than that, I am sure due to them not having on hand the part needed (although I had an appointment for it). They used a remanufacured alternator that costed DOUBLE what it should have. I can only chalk this up to, again, them not having the part on hand and having to pay extra for urgent delivery which I had to flip the bill for. Complete crass. More
by Dgovie
Employees Worked With
Lori Fosse
